ARA
FRA
ESP
SWA
How can we help you?
General 1
Our cancellation policy varies by service type. Generally, cancellations made 48+ hours before departure receive a full refund. Cancellations within 24-48 hours may incur a partial fee. Some special rates and promotional offers may be non-refundable. Please review the specific terms at the time of booking or contact our support team for details.
Flights 3
24-Hour Rule (US DOT):
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US
Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary
Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)
How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)
Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US
Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary
Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)
How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)
Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage
When You're Entitled to a Refund:
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
Immediate Steps:
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses
Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)
Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails
What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill
Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses
Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)
Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails
What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill
Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything
Hotels 2
Typical Cancellation Policies:
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Payment Options:
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Cars 1
Common Fuel Policies:
Full-to-Full:
• Pick up with full tank
• Return with full tank
• Most economical option
• Fill up near airport before return
Full-to-Empty (Prepaid):
• Pay for full tank upfront
• Return empty (no refund for unused fuel)
• Only good if you'll use all fuel
Same-to-Same:
• Return with same level as pickup
• Less common
Fees for Not Following Policy:
• Rental companies charge premium rates ($5-$10/gallon)
• Refueling service fee ($10-$20) may apply
Tips:
• Take photo of fuel gauge at pickup
• Note fuel level on rental agreement
• Find gas stations near return location
• Apps like GasBuddy find cheap fuel
Full-to-Full:
• Pick up with full tank
• Return with full tank
• Most economical option
• Fill up near airport before return
Full-to-Empty (Prepaid):
• Pay for full tank upfront
• Return empty (no refund for unused fuel)
• Only good if you'll use all fuel
Same-to-Same:
• Return with same level as pickup
• Less common
Fees for Not Following Policy:
• Rental companies charge premium rates ($5-$10/gallon)
• Refueling service fee ($10-$20) may apply
Tips:
• Take photo of fuel gauge at pickup
• Note fuel level on rental agreement
• Find gas stations near return location
• Apps like GasBuddy find cheap fuel
Booking Travel 2
Our Fares Overview:
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Group Booking Payment Terms:
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Tours 1
Common Policies:
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Bag Info 1
Filing a Baggage Claim:
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
Rewards 1
What Are Travel Credits?
• Issued when you cancel a non-refundable booking
• Given as compensation for service issues
• Promotional offers and rewards
How to Use:
1. Select credit as payment method at checkout
2. Enter credit code or select from wallet
3. Apply to booking (covers partial or full amount)
4. Pay remaining balance with card
Credit Policies:
• Expiration: Usually 12-24 months
• Transferable: Usually no (name-specific)
• Combinable: Often can't combine multiple credits
• Booking type: May be restricted (flights only, etc.)
Where to Find Your Credits:
• Account dashboard > "Credits" or "Wallet"
• Original cancellation email
• Customer service can look up
Tips:
• Track expiration dates
• Use before they expire (usually non-extendable)
• Read terms for restrictions
• Issued when you cancel a non-refundable booking
• Given as compensation for service issues
• Promotional offers and rewards
How to Use:
1. Select credit as payment method at checkout
2. Enter credit code or select from wallet
3. Apply to booking (covers partial or full amount)
4. Pay remaining balance with card
Credit Policies:
• Expiration: Usually 12-24 months
• Transferable: Usually no (name-specific)
• Combinable: Often can't combine multiple credits
• Booking type: May be restricted (flights only, etc.)
Where to Find Your Credits:
• Account dashboard > "Credits" or "Wallet"
• Original cancellation email
• Customer service can look up
Tips:
• Track expiration dates
• Use before they expire (usually non-extendable)
• Read terms for restrictions
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.