Miles Montego - No.1 Travel and Tour Booking Platform

We offer a wide range of tours including cultural experiences, adventure tours, luxury getaways, safari expeditions, and customized itineraries. Popular destinations include East Africa (Kenya, Tanzania, Rwanda), Europe, Asia, and beyond. Whether you are looking for a beach relaxation, mountain trekking, or city exploration, we have something for everyone.

Yes! We specialize in creating personalized travel experiences. Our team works with you to tailor every aspect of your trip including destinations, accommodations, activities, and travel dates to match your preferences and budget. Contact us to start planning your custom adventure.

We accept multiple payment methods for your convenience including credit/debit cards (Visa, MasterCard), M-Pesa mobile payments, PayPal, and bank transfers. All transactions are secured with industry-standard encryption to protect your financial information.

We recommend booking at least 2-4 weeks in advance for domestic travel and 4-8 weeks for international trips. Peak seasons like holidays and safari seasons may require earlier booking (2-3 months) to secure availability and the best rates. Last-minute bookings are also possible based on availability.

Our cancellation policy varies by service type. Generally, cancellations made 48+ hours before departure receive a full refund. Cancellations within 24-48 hours may incur a partial fee. Some special rates and promotional offers may be non-refundable. Please review the specific terms at the time of booking or contact our support team for details.

Our Travel Services:

Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared

Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments

Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes

Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel

Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries

Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program

Travel Insurance Options:

Trip Cancellation:
• Reimburses prepaid costs
• Covers illness, emergency, job loss
• Usually 100% of trip cost

Medical Coverage:
• Emergency medical treatment
• Medical evacuation
• Coverage: $50,000-$500,000+

Travel Delay:
• Meals, hotel for long delays
• Missed connection coverage
• Typically after 6-12 hour delay

Baggage Protection:
• Lost, stolen, damaged luggage
• Delayed baggage expenses
• Coverage: $500-$2,500

Cancel for Any Reason (CFAR):
• Cancel for ANY reason
• 50-75% reimbursement
• Must buy within 14-21 days of deposit
• Premium option (40-60% more)

Tips:
• Buy early for best coverage
• Read exclusions carefully
• Check credit card travel benefits
• Compare multiple providers

Group Travel Services:

What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)

Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries

How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm

Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages

Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours

Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group

Baggage allowance varies by airline and ticket class. Generally:

Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines

Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)

Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees

Always check your specific airline's policy before traveling.

Standard carry-on dimensions (may vary by airline):

Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)

Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack

Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)

Prohibited in Carry-On (but OK in Checked Bags):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)

Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)

Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger

Musical Instruments:
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case

Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized

Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members

Immediate Steps:
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases

Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list

Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours

Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate

Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items

Age Requirements:
• 5-7 years: Some airlines don't accept, others require direct flights only
• 8-11 years: Unaccompanied Minor (UM) service required
• 12-14 years: UM service optional (varies by airline)
• 15-17 years: Usually can travel as adult

Unaccompanied Minor Service Includes:
• Dedicated airline staff escort
• Priority boarding
• In-flight monitoring
• Handoff to designated guardian at destination

Requirements:
• Advance booking (usually 48+ hours)
• Completed UM forms with guardian info
• ID verification at check-in
• Guardian must wait until plane departs
• Recipient must show ID at arrival

Fees: Typically $100-$150 each way (varies by airline)

Age Definitions:
• Infant: Under 2 years old
• Lap infant: Sits on adult's lap (free or reduced fare)
• Infant with seat: Own seat with FAA-approved car seat

What's Allowed:
• Diaper bag (doesn't count as carry-on)
• Breast milk, formula, juice over 3.4oz (declare at security)
• Stroller: Gate-checked free
• Car seat: Can be checked or used on plane
• Bassinet: Available on long-haul flights (request in advance)

Documents Needed:
• Birth certificate or passport
• Booking confirmation with infant listed

Tips:
• Book bulkhead seats for more room
• Feed during takeoff/landing to help ear pressure
• Bring extra supplies (delays happen)
• Consider overnight flights when baby sleeps

Children (2-11 years):
• Must have own seat
• Full fare or child discount (varies by airline)
• Can use FAA-approved car seat or CARES harness

Seating:
• Children under 15 cannot sit in exit rows
• Airlines often seat families together (not guaranteed)
• Book early to ensure adjacent seats

What to Bring:
• Snacks (airport food is expensive)
• Entertainment (tablets, books, games)
• Comfort items (favorite toy, blanket)
• Change of clothes in carry-on

Tips:
• Explain security process beforehand
• Let them walk/run before boarding
• Board early for overhead bin space
• Download movies/shows offline before flight

General Guidelines:
• <28 weeks: Generally safe to fly without restrictions
• 28-36 weeks: Check airline policy; may need medical certificate
• >36 weeks (or 32 for multiples): Most airlines won't allow travel

Medical Certificate May Be Required:
• After 28 weeks on some airlines
• Must be dated within 7 days of travel
• Should confirm due date and fitness to fly

Tips for Comfortable Travel:
• Book aisle seat for easy movement
• Wear compression socks
• Stay hydrated (bring empty water bottle)
• Walk around every 30-60 minutes
• Avoid gas-producing foods before flight
• Wear seatbelt below belly

When NOT to Fly:
• High-risk pregnancy
• History of premature labor
• Severe morning sickness
• Consult your doctor before booking

Types of Assistance Available:
• WCHR: Wheelchair for ramp - can walk short distances
• WCHS: Wheelchair for steps - can walk to/from seat
• WCHC: Wheelchair for cabin - cannot walk at all
• Hearing/Visual assistance
• Oxygen equipment

How to Request:
1. Request when booking (preferred)
2. Call airline at least 48 hours before
3. Arrive early (2+ hours domestic, 3+ international)
4. Confirm at check-in

What's Provided Free:
• Wheelchair and attendant service
• Priority boarding
• Assistance through security and boarding
• Help with carry-on luggage

Your Own Mobility Device:
• Manual wheelchairs: Free in cargo
• Electric wheelchairs: Free, but notify airline
• Batteries: Specific rules for lithium batteries

Visual Impairment:
• Verbal assistance with navigation
• Braille safety cards on some airlines
• Priority boarding for orientation
• Guide dogs travel free

Hearing Impairment:
• Written communication available
• Visual alerts for boarding
• Closed captioning on IFE
• Hearing dogs travel free

Mobility Assistance:
• Aisle chairs for boarding
• Accessible lavatories (wide-body aircraft)
• Movable armrests
• Priority seating near lavatory

Cognitive/Developmental Disabilities:
• Pre-board for familiarization
• Request quiet seating area
• Airlines trained in assisting
• Consider flying during off-peak times

How to Request:
• Note special needs when booking
• Call airline 48+ hours before
• Arrive early to allow extra time

In-Cabin Pets:
• Usually cats and small dogs only
• Must fit in carrier under seat
• Carrier max: 18" x 11" x 11"
• Pet + carrier usually under 20 lbs
• Fee: $95-$200 each way

Checked Pets (Cargo):
• Larger pets in climate-controlled cargo
• IATA-approved hard-sided kennel required
• Fee: $200-$500+ depending on size/route
• Temperature restrictions may apply

Service Animals:
• Dogs trained for specific tasks
• Documentation required (DOT form)
• No fee charged
• Emotional support animals: policies vary

Not Allowed:
• Snub-nosed breeds (pugs, bulldogs) in cargo - breathing risk
• Some exotic animals
• Aggressive breeds (varies by airline)

In-Cabin Carrier Requirements:
• Soft or hard-sided
• Max dimensions: 18" x 11" x 11" (varies by airline)
• Leak-proof bottom
• Ventilation on at least 2 sides
• Pet must be able to stand, turn, lie down
• Must fit completely under seat

Cargo Kennel Requirements:
• IATA-approved hard-sided kennel
• Size: Pet must stand and turn comfortably
• Ventilation on all sides
• Live animal stickers
• Water dish attached inside
• No wheels (or wheels removed)

Preparation Tips:
• Get pet used to carrier weeks before
• Include familiar blanket/toy
• Don't feed 4-6 hours before flight
• Freeze water dish so it doesn't spill

Domestic Travel (Within Country):
• Health certificate (within 10 days of travel)
• Proof of rabies vaccination
• Some states have additional requirements

International Travel:
• Health certificate (USDA endorsed for US travelers)
• Rabies vaccination certificate
• Microchip (ISO 15-digit)
• Import permit (some countries)
• Parasite treatment (some countries)

Specific Country Requirements:
• EU: EU pet passport or third-country certificate
• UK: Animal Health Certificate, tapeworm treatment
• Australia/NZ: Lengthy quarantine process
• Hawaii: 120-day pre-travel program or 5-day quarantine

Service Animals:
• DOT Service Animal Transportation Form
• Proof of training
• Veterinary health form

When to Check In:
• Online check-in opens: 24-48 hours before departure
• Best time: As soon as it opens for best seat selection
• Closes: 1-2 hours before departure

How to Check In:
1. Go to airline website or app
2. Enter booking reference and last name
3. Confirm passenger details
4. Select seats (if not already done)
5. Add any extras (bags, meals)
6. Download or print boarding pass

Benefits of Online Check-In:
• Skip check-in counter lines
• Early seat selection
• Digital boarding pass on phone
• Faster airport experience

When You MUST Check In at Airport:
• Traveling with pets
• Unaccompanied minors
• Oversized baggage
• Document verification needed
• International flights (some airlines)

Recommended Arrival Times:

Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes

International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours

Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks

Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security

What is TSA PreCheck?
• Expedited security screening program
• Keep shoes, belt, light jacket on
• Laptop and liquids stay in bag
• Shorter dedicated lines

How to Apply:
1. Apply online at tsa.gov/precheck
2. Schedule in-person appointment
3. Bring ID and documents
4. Pay $78 fee (5-year membership)
5. Receive Known Traveler Number (KTN)

Processing Time:
• Background check: 2-3 weeks typically
• Some get approval in days

Eligible Programs:
• TSA PreCheck: Domestic + some international
• Global Entry: Includes TSA PreCheck + faster customs ($100, 5 years)
• CLEAR: Biometric ID verification (separate program)

Tips:
• Add KTN to airline profile for automatic inclusion
• Not guaranteed on every flight
• Credit cards often reimburse application fee

Ways to Get Your Boarding Pass:

1. Mobile Boarding Pass:
• Check in via airline app
• Save to Apple Wallet or Google Pay
• Screenshot as backup
• Most convenient option

2. Print at Home:
• Check in online
• Print boarding pass PDF
• Good backup for international travel

3. Airport Kiosk:
• Use self-service kiosk
• Enter confirmation code or scan passport
• Print boarding pass

4. Check-in Counter:
• Agent prints boarding pass
• Required for some situations (pets, special assistance)

What's on Your Boarding Pass:
• Name, flight number, date
• Departure/arrival cities and times
• Gate and seat number
• Boarding group/zone
• TSA PreCheck indicator (if applicable)
• Barcode for scanning

Before Security:
• Have boarding pass and ID ready
• Remove items from pockets
• Wear easy-to-remove shoes

At Security Checkpoint:
• Place items in bins: laptop, liquids bag, shoes, belt, jacket
• Walk through metal detector or body scanner
• Collect belongings and repack

Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Medication, baby formula (declare to agent)

TSA PreCheck Benefits:
• Keep shoes, belt, light jacket on
• Laptop stays in bag
• Liquids stay in bag
• Faster lines

Prohibited Items:
• Weapons, sharp objects
• Large tools
• Sporting equipment (check instead)
• Full-size toiletries

Tips:
• Arrive early during peak times
• Organize bag for easy screening
• Don't joke about security threats

Ways to Change Your Flight:
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)

What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)

Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee

Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts

24-Hour Rule (US DOT):
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US

Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary

Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)

How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)

Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage

When You're Entitled to a Refund:
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking

How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy

Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate

Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions

Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)

Immediate Steps:
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses

Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)

Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails

What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill

Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything

When You Can Select Seats:
• During booking (may cost extra)
• At online check-in (24-48 hours before)
• At airport check-in counter
• At the gate (limited options)

Seat Types & Fees:
• Standard seats: Often free at check-in
• Extra legroom: $15-$75
• Exit row: $25-$100 (must be able-bodied adult)
• Preferred/front seats: $10-$50
• Window/Aisle guarantee: Sometimes extra fee

Tips for Better Seats:
• Check in exactly when it opens
• Set fare alerts - prices may drop
• Elite status = free seat selection
• SeatGuru.com shows best seats on each plane
• Call airline for special requests

Can't Sit Together?
• Ask gate agent politely
• Other passengers often willing to swap

General Requirements:
• Valid passport required for all international travel
• Most countries require 6 months validity beyond travel dates
• At least 2 blank pages for stamps

Passport Validity Rules by Destination:
• EU/Schengen: 3 months beyond departure
• Most of Asia: 6 months beyond arrival
• Most of Americas: 6 months recommended
• Middle East: 6 months typically required

Getting/Renewing a Passport:
• New passport: 8-11 weeks processing
• Renewal: 8-11 weeks processing
• Expedited: 5-7 weeks (extra $60)
• Emergency: Same-day at passport agency (appointment required)

Tips:
• Renew 9+ months before expiration
• Make copies of passport (store separately)
• Register with embassy when traveling abroad
• Consider passport card for land/sea Canada/Mexico travel

Visa Types:
• Visa-free: No visa needed (e.g., US citizens to EU for 90 days)
• Visa on arrival: Get visa at destination airport
• eVisa/ETA: Apply online before travel
• Traditional visa: Apply at embassy/consulate

How to Check Requirements:
1. Visit destination country's embassy website
2. Check your country's foreign affairs website
3. Use visa checking tools (iVisa, VisaHQ)

Common eVisa/ETA Examples:
• US: ESTA for Visa Waiver Program countries
• Canada: eTA for visa-exempt countries
• Australia: ETA or eVisitor
• UK: Electronic Travel Authorisation (ETA)
• EU: ETIAS (coming soon)

Tips:
• Apply well in advance (some take weeks)
• Have return ticket and hotel booking ready
• Proof of funds may be required
• Check if transit visa needed for layovers

Immigration (Passport Control):
• Have passport and arrival card ready
• Answer questions about trip purpose, duration
• May need to show return ticket, hotel booking
• Biometrics (photo, fingerprints) often required

Customs Declaration:
• Declare items over duty-free limits
• Declare cash over $10,000 (or equivalent)
• Declare food, plants, animals (many countries)
• Declare medications (especially controlled substances)

Duty-Free Limits (Example - US):
• $800 worth of goods
• 1 liter of alcohol (21+)
• 200 cigarettes or 100 cigars

Prohibited/Restricted Items:
• Fresh fruits, vegetables, meats (varies by country)
• Plants and seeds
• Cultural artifacts
• Counterfeit goods

Global Entry (US):
• Pre-approved travelers skip regular lines
• Use kiosks for quick processing
• $100 for 5 years

Common Digital Forms:

United States:
• ESTA (Visa Waiver countries) - Apply 72+ hours before
• Customs Declaration (paper or Mobile Passport app)

Canada:
• eTA (visa-exempt visitors) - Apply before booking flight
• ArriveCAN (may be required)

United Kingdom:
• ETA (Electronic Travel Authorisation) - Apply in advance

European Union:
• ETIAS (coming soon for visa-exempt travelers)

Australia:
• ETA or eVisitor - Apply via app or online
• Digital Passenger Declaration

Tips:
• Complete forms BEFORE arriving at airport
• Save confirmation on phone and print copy
• Keep approval email accessible offline
• Some require payment ($10-$20 typically)

Standard Times:
• Check-in: 3:00 PM (15:00)
• Check-out: 11:00 AM (11:00)

Early Check-in:
• Request in advance or at arrival
• May be available if room is ready
• Early check-in fee: $20-$50 typically
• Elite members often get free early check-in

Late Check-out:
• Request at front desk morning of departure
• May be complimentary if hotel isn't full
• Late check-out fee: $20-$100
• 1-2 hours extension often free

Tips:
• Book directly with hotel for flexibility
• Mention special occasions
• Join loyalty program before stay
• If arriving early, ask to store luggage
• If leaving late, use the pool/gym first

Typical Cancellation Policies:

Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate

Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)

Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans

How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number

Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings

Payment Options:

Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel

Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable

At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out

Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)

Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill

Usually Included:
• WiFi (basic speed)
• Towels and linens
• Basic toiletries (shampoo, soap)
• In-room safe
• Coffee maker or tea kettle
• Housekeeping

May Have Extra Fee:
• Premium/fast WiFi
• Parking (especially in cities)
• Breakfast
• Mini bar items
• Room service
• Spa/gym access (at some hotels)

Common Amenities by Hotel Type:
• Budget: Basic WiFi, TV, AC
• Mid-range: + Pool, fitness center, breakfast
• Luxury: + Spa, concierge, premium toiletries, robes
• Resort: + Multiple pools, activities, kids club

Tips:
• Check what's included before booking
• Ask about waived fees for loyalty members
• Resort fees bundle amenities at a "discount"

Required Documents:
• Valid driver's license (in Latin alphabet or with IDP)
• Credit card in driver's name
• Booking confirmation
• Passport (for international rentals)

Age Requirements:
• Minimum age: 21-25 (varies by company/location)
• Under 25: Young driver surcharge ($20-$30/day)
• Senior drivers: Some destinations have max age limits

International Driving Permit (IDP):
• Required in many countries
• Translates your license
• Get from AAA or automobile club before travel
• Must carry with original license

Credit Card Requirements:
• Major credit card (Visa, Mastercard, Amex)
• In renter's name
• With sufficient credit limit for hold
• Debit cards: Often not accepted or require extra steps

Types of Coverage:

CDW/LDW (Collision/Loss Damage Waiver):
• Covers damage to rental car
• Usually has deductible ($0-$1,000)
• $15-$30/day if purchased at counter

Liability Insurance:
• Covers damage you cause to others
• Often included in base rate
• May want supplemental for higher limits

Personal Effects Coverage:
• Covers theft of belongings from car
• Usually covered by homeowner's/renter's insurance

Alternative Coverage Sources:
• Your auto insurance policy (check before travel)
• Credit card benefits (Visa, Mastercard, Amex)
• Travel insurance policies

Tips:
• Check existing coverage BEFORE booking
• Premium credit cards often include primary CDW
• Take photos of car at pickup
• Decline coverage you already have

Common Fuel Policies:

Full-to-Full:
• Pick up with full tank
• Return with full tank
• Most economical option
• Fill up near airport before return

Full-to-Empty (Prepaid):
• Pay for full tank upfront
• Return empty (no refund for unused fuel)
• Only good if you'll use all fuel

Same-to-Same:
• Return with same level as pickup
• Less common

Fees for Not Following Policy:
• Rental companies charge premium rates ($5-$10/gallon)
• Refueling service fee ($10-$20) may apply

Tips:
• Take photo of fuel gauge at pickup
• Note fuel level on rental agreement
• Find gas stations near return location
• Apps like GasBuddy find cheap fuel

Common Additional Fees:

Airport Surcharge:
• 10-15% extra for airport pickup
• Consider off-airport location to save

Young Driver Fee:
• Under 25: $20-$35/day extra

Additional Driver:
• $10-$15/day per driver
• Often free for spouse/domestic partner

One-Way Rental:
• Dropping at different location: $50-$500+

Equipment:
• GPS: $10-$15/day (use phone instead)
• Child seat: $10-$15/day (bring your own)
• Toll transponder: $5-$10/day + tolls

After-Hours Return:
• Some locations charge extra
• Or may be closed

Tips:
• Compare total price, not daily rate
• Book through rental company directly for best cancellation
• Use discount codes (AAA, airlines, employers)
• Check for all-inclusive rates

Booking Options:

Direct from Rail Operator:
• Amtrak (USA), Eurostar, SNCF, Deutsche Bahn, etc.
• Best for loyalty points
• Most flexible changes/cancellations

Third-Party Sites:
• Trainline, Rail Europe, Omio
• Compare multiple operators
• Sometimes better deals

At the Station:
• Ticket windows or machines
• May pay full price (no advance discounts)
• Good for last-minute travel

Ticket Types:
• Advance/Saver: Cheapest, specific train only
• Flexible: Any train, higher price
• First Class: More space, meals, lounge access
• Rail Pass: Unlimited travel in period/region

Tips:
• Book 6-12 weeks ahead for best prices
• Check for rail passes for multiple trips
• Download tickets to phone
• Print backup for international travel

Popular Rail Passes:

Eurail Pass (Europe):
• Available for non-European residents
• Covers 33+ countries
• Options: Global, regional, single country
• Flexible (travel days) or continuous

Japan Rail Pass:
• Covers JR trains including Shinkansen
• 7, 14, or 21 days
• Must buy before arriving in Japan
• Best for long-distance travel

USA Rail Pass (Amtrak):
• 10 segments in 30 days
• Good for cross-country trips

Is It Worth It?
• Calculate individual ticket costs first
• Usually worth it for 3+ long-distance trips
• Provides flexibility to change plans
• Not always cheapest option

Tips:
• Activate only when starting travel
• Some trains require reservations (extra fee)
• Buy before traveling (better prices)
• Consider point-to-point for short trips

Arriving at the Station:
• Arrive 30 minutes early (longer for high-speed trains)
• Check departure boards for platform/track number
• Platforms often announced 15-20 min before

Boarding:
• No security screening like airports (usually)
• Find your car number on ticket
• Reserved seats have seat numbers on ticket
• Unreserved: Sit in any available seat in your class

What to Bring:
• Ticket (digital or printed)
• ID/passport (international trains)
• Reservation confirmation (if required)

Station Amenities:
• Luggage storage/lockers
• Waiting lounges (first class)
• Shops and restaurants
• WiFi (often available)

Tips:
• Large stations can be confusing - allow time
• Some stations have multiple terminals
• Check which station in multi-station cities
• Keep luggage with you or locked

Identification:

Closed-Loop Cruises (US):
• Start and end at same US port
• US citizens: Government-issued photo ID + birth certificate
• Passport recommended but not required

International Cruises:
• Valid passport (6 months validity recommended)
• Visas if required for ports of call

Other Documents:
• Cruise booking confirmation
• Boarding pass (complete online check-in)
• Credit card for onboard account
• Vaccination records (COVID, yellow fever for some)
• Travel insurance documents

Tips:
• Complete online check-in before arrival
• Upload documents to cruise line app
• Bring copies of all documents
• Check visa requirements for every port
• Passport gives flexibility if plans change

Typically Included:
• Accommodation in your cabin
• Most meals (main dining room, buffet, some specialty)
• Entertainment (shows, movies, activities)
• Pool, gym, fitness classes
• Kids' clubs
• Room service (may have delivery fee)

NOT Included:
• Gratuities/tips ($15-$20/person/day)
• Alcoholic beverages
• Specialty restaurants ($25-$75/person)
• Shore excursions
• Spa treatments
• Casino gambling
• WiFi packages
• Photos

Optional Packages:
• Drink package: $50-$100/day
• Specialty dining package
• WiFi package: $10-$20/day
• Shore excursion credits

Tips:
• Compare all-inclusive lines vs. traditional
• Book packages before cruise for discounts
• Set daily budget for extras
• Prepay gratuities to spread cost

Clothing:
• Casual daywear (shorts, sundresses, swimsuits)
• Elegant/formal attire for formal nights
• Smart casual for main dining
• Layers (ships are air-conditioned)
• Comfortable walking shoes for ports
• Sandals/flip-flops for pool area

Essentials:
• Passport and cruise documents
• Medications (in original containers)
• Sunscreen and sunglasses
• Power strip (no surge protector)
• Lanyard for ship card
• Small day bag for excursions

Nice to Have:
• Magnetic hooks (cabin walls are metal)
• Over-door shoe organizer
• Night light
• Refillable water bottle
• Motion sickness remedies
• Binoculars

Not Allowed:
• Alcohol (usually confiscated)
• Irons/steamers
• Hot plates/candles
• Surge protectors
• Drones

Tip: Pack essentials in carry-on - luggage may arrive later.

Our Fares Overview:

Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra

Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item

Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes

Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking

First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility

Tips for Finding Best Fares:

Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute

Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money

Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)

Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades

Included in All Fares:
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment

Varies by Fare Class:

Basic:
• Personal item only
• Seat assigned at check-in

Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)

Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes

Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility

Always Check:
Exact inclusions at time of booking as they vary by airline and route.

Ground Transfers We Offer:

Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead

Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request

Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service

Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups

Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation

Booking Ground Transfers:

When Booking Your Trip:
• Add transfers during flight/hotel checkout
• Often discounted when bundled
• Automatically synced with your itinerary

After Booking:
• Go to 'Manage My Trip'
• Select 'Add Ground Transfer'
• Enter pickup and dropoff locations
• Choose vehicle type
• Confirm booking

Information Needed:
• Flight number and arrival time
• Number of passengers
• Luggage count
• Hotel or destination address
• Special requirements (child seats, wheelchair)

Important Notes:
• Book at least 24 hours in advance
• Free cancellation up to 24 hours before
• Driver will monitor your flight
• Contact details sent via email
• 24/7 support available

Group Bookings (10+ Travelers):

Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline

How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline

Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups

Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight

Group Booking Payment Terms:

Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats

Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before

Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted

Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty

Note: Special terms may apply for peak season travel. Contact your group coordinator for details.

Booking Options:

Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most

Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews

Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection

On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks

What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy

Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before

Common Policies:

Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund

Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund

Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours

How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email

Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund

Types of Vouchers:

Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator

Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option

Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable

What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info

Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly

Carry-On Bags Guidelines:

Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin

Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg

Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare

Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes

Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!

Carry-On Packing Guide:

Always Pack in Carry-On:
• Medications and prescriptions
• Valuables (jewelry, electronics)
• Important documents
• One change of clothes
• Phone chargers
• Laptop and tablets
• Keys

Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Baby formula, medications

Electronics:
• Laptops must come out at security
• Tablets and e-readers OK in bag
• Spare batteries in carry-on only
• Power banks under 100Wh allowed

Allowed Items:
• Food (solid items)
• Books and magazines
• Travel pillow and blanket
• Headphones
• Small scissors (under 4")

Checked Baggage Information:

Standard Allowance:
• Size: 62 linear inches (158 cm) total
• Weight: 50 lbs (23 kg) typically
• Number varies by fare class

Typical Fees (one-way):
• 1st bag: $30-35 (free on premium fares)
• 2nd bag: $40-45
• Additional bags: $100-150 each

By Class:
• Basic Economy: Usually none included
• Main Cabin: 0-1 bag included
• Premium Economy: 1-2 bags included
• Business: 2 bags included
• First Class: 3 bags included

Overweight/Oversize Fees:
• 51-70 lbs: +$100
• 71-100 lbs: +$200
• Oversized (63-80"): +$100

Save Money:
• Pay online in advance (save $5-10)
• Use airline credit cards (free bags)
• Check elite status benefits

Adding Checked Bags:

When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary

After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation

At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability

Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags

Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags

Prohibited Items List:

Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)

Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors

Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only

Questions?
Contact TSA (US) or your local aviation authority for full guidelines.

Food and Drinks on Flights:

Solid Foods - YES:
• Sandwiches and wraps
• Fruits and vegetables
• Snacks (chips, crackers, nuts)
• Candy and chocolate
• Baked goods
• Meal prep containers

Liquids - RESTRICTIONS:
• Follow 3-1-1 rule (3.4oz containers)
• Exceptions for baby food/formula
• Frozen items OK if fully frozen
• Purchased after security is unlimited

Special Items:
• Ice packs must be frozen solid
• Live seafood - check with airline
• Alcohol purchased at duty free - OK
• Fresh meat/fish - may have restrictions

International Flights:
• Meat and produce may be restricted
• Check destination country rules
• Declare all food at customs
• Some items will be confiscated

Tip: Bring an empty water bottle and fill after security!

Lost or Delayed Baggage Procedure:

Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found

Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address

Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement

Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours

Filing a Baggage Claim:

For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number

For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)

Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value

What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number

Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund

Items Prohibited in Checked Bags

The following hazardous materials or dangerous goods are NOT allowed in checked bags:

Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)

Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves

Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals

Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg

Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets

Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.

Prohibited & Permitted Items

Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.

PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)

PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons

LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula

PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")

SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection

Tip: When in doubt, check the TSA What Can I Bring? tool before packing.

Items Prohibited in Hold Baggage at London Heathrow & Gatwick

Passengers are not permitted to carry the following in hold baggage:

Explosives and Incendiary Substances:
• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military stores
• Fireworks and other pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives

These items are capable of being used to cause serious injury or pose a threat to aircraft safety.

Dual-Use Items Prohibited in Carry-On Bags

Prohibited items include weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons. Bringing a prohibited item to a security checkpoint - even accidentally - is illegal.

Sharp Objects:
• Any device with folding or retractable blade
• Box cutters and razor blades
• Knives (any length, composition, or description)
• Meat cleavers
• Metal scissors with pointed tips
• Ice axes/ice picks
• Sabers and swords
• Spare blades
• Straight razors

Sports Gear:
• Balance gliders, hoverboards with lithium batteries
• Baseball bats and cricket bats
• Bows and arrows
• Camping stoves
• Golf clubs
• Hockey sticks and lacrosse sticks
• Pool cues
• Self-inflating life vests
• Ski poles
• Spear guns

Tools:
• Axes and hatchets
• Cattle prods
• Crowbars
• Drills (including cordless portable power drills)
• Hammers
• Motorized tools (chainsaws, generators)
• Saws (including cordless portable power saws)
• Screwdrivers (except eyeglass repair kits)
• Tools greater than 7 inches
• Wrenches and pliers

Martial Arts/Self Defense Items:
• Billy clubs, blackjacks, night sticks
• Brass knuckles
• Dog-repellent spray
• Kubatons
• Mace/pepper spray
• Martial arts weapons
• Nunchakus
• Stun guns/shocking devices
• Throwing stars

Guns and Firearms:
View airline firearm policy for info on firearms, shooting equipment, airsoft, BB guns, air guns, pellet guns, and realistic replicas.

Not sure? Check with TSA.

Explosives and Flammables Prohibited in Carry-On

Explosive Materials:
• Blasting caps
• Dynamite
• Fireworks
• Flares (in any form)
• Hand grenades
• Plastic explosives
• Realistic replicas of explosives

Flammable Items:
• Aerosol (except personal care/toiletries in limited quantities)
• Fuels and gasoline
• Gas torches
• Lighter fluid
• Matches (strike-anywhere prohibited; 1 book safety matches allowed)
• MREs (self-heating Meals Ready to Eat)
• Realistic replicas of incendiaries
• Torch lighters
• Turpentine and paint thinner

Chemicals:
• Chlorine for pools and spas
• Compressed gas cylinders (including fire extinguishers)
• Helium-filled balloons
• Liquid bleach
• Paint
• Spillable batteries
• Tear gas

Personal Air Purifiers:
• Small portable air cleaners worn with neck strap
• NOT considered "medical devices"
• May NOT be used onboard at any time
• Must be in "OFF" position
• Battery-operated models prohibited from checked bags

Items Prohibited in Carry-On at London Heathrow & Gatwick

a. Guns, Firearms and Projectile Devices:
• Firearms (pistols, revolvers, rifles, shotguns)
• Toy guns, replicas, imitation firearms
• Component parts of firearms (excluding telescopic sights)
• Compressed air and CO2 guns
• Signal flare pistols and starter pistols
• Bows, cross bows and arrows
• Harpoon guns and spear guns
• Slingshots and catapults

b. Stunning Devices:
• Stun guns, Tasers, stun batons
• Animal stunners and killers
• Mace, pepper sprays, capsicum sprays
• Tear gas, acid sprays, animal repellent sprays

c. Sharp Point or Edge Objects:
• Axes, hatchets, cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades over 6cm
• Scissors with blades over 6cm (from fulcrum)
• Martial arts equipment with sharp point/edge
• Swords and sabres

d. Workmen's Tools:
• Crowbars
• Drills and drill bits (including cordless)
• Tools with blade/shaft over 6cm (screwdrivers, chisels)
• Saws (including cordless)
• Blowtorches
• Bolt guns and nail guns

e. Blunt Instruments:
• Baseball and softball bats
• Clubs and batons (billy clubs, blackjacks, night sticks)
• Martial arts equipment

f. Explosives and Incendiaries:
• Ammunition, blasting caps, detonators
• Replica or imitation explosive devices
• Mines, grenades, military stores
• Fireworks and pyrotechnics
• Smoke-generating canisters
• Dynamite, gunpowder, plastic explosives

3-1-1 Directive for Carry-On Bags

The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin

What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency

Items That Don't Fit Must Be Checked!

Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs

Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste

Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination

Questions? Contact TSA directly.

Personal Items Permitted in Carry-On Bags

Grooming Items:
• Corkscrews
• Curling irons (butane accepted if cannot be removed)
• Cuticle cutters
• Eyelash curlers
• Hair curlers (hydrocarbon gas - 1 set with safety cover; refills not permitted)
• Nail clippers and nail files
• Safety razors (including disposables)
• Tweezers

Tools & Scissors:
• Scissors (plastic or metal with blunt tips)
• Eyeglass repair tools (including screwdrivers)
• Tools 7 inches or less (wrenches, pliers, screwdrivers)

Other Permitted Items:
• Dry ice (max 5.5 lbs/2.5 kg)
• Electronic cigarettes (device OFF, disconnected from charger)
• Knives (round-bladed butter or plastic only)
• Needles (knitting, crochet, needlepoint)
• Safety matches (1 book)
• Toiletries with aerosols in limited quantities
• Toy weapons
• Transformer robots
• Umbrellas
• Walking canes

Electronic Devices Permitted in Carry-On

Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)

Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed

Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours

All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects

Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.

Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries

See FAA PackSafe for complete battery guidelines.

Medication Permitted in Carry-On

We know how important your medication is to you.

What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items

Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening

Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel

Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed

Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies

Assistive and Special Devices

There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.

Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals

Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim

Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case

FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.

Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.

International Flight Bag Policies

Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat

Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)

Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags

Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination

Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.

Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.

Where to Find Your Booking:

Email:
• Check inbox and spam folders
• Search for airline/hotel name
• Search for "confirmation" or "itinerary"

Airline/Hotel Website:
1. Go to "Manage Booking" or "My Trips"
2. Enter confirmation code + last name
3. View full itinerary

Booking Site (Expedia, etc.):
1. Log into your account
2. Go to "My Trips" or "My Bookings"
3. Find by date or destination

MilesTour Bookings:
1. Log into your MilesTour account
2. Go to "My Bookings" in dashboard
3. View, modify, or print itinerary

Can't Find It?
• Check credit card statement for merchant name
• Call airline/hotel with travel dates + name
• Check if booking was made in someone else's name

Check These First:
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used

How to Resend:

From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option

From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"

Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email

Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary

Credit & Debit Cards:
• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:
• Apple Pay
• Google Pay
• PayPal

Mobile Money (Select Regions):
• M-Pesa
• Airtel Money
• MTN Mobile Money

Other Options:
• Bank transfer (select bookings)
• Gift cards (where available)
• Points/Miles redemption

Payment Security:
• All transactions are encrypted
• PCI-DSS compliant
• 3D Secure verification
• Fraud monitoring

Currency:
• Multiple currencies supported
• Exchange rates shown at booking
• Some cards charge foreign transaction fees

Our Security Measures:

Payment Security:
• 256-bit SSL encryption
• PCI-DSS Level 1 compliant
• Secure payment gateways
• No storage of full card numbers

Data Protection:
• GDPR compliant
• Data encryption at rest
• Regular security audits
• Limited employee access

Account Security:
• Two-factor authentication available
• Secure password requirements
• Session timeout protection
• Login notifications

Your Responsibility:
• Use strong, unique passwords
• Don't share login credentials
• Log out on shared devices
• Report suspicious activity

If You Suspect Fraud:
1. Contact us immediately
2. Change your password
3. Monitor your accounts
4. Contact your bank if needed

International Travel Documents:

Essential Documents:
• Valid passport (6+ months validity)
• Visa (if required for destination)
• Return/onward ticket proof
• Travel insurance documents
• Hotel reservations

Passport Requirements:
• Must be valid 6 months beyond travel dates
• Must have blank pages for stamps
• Name must match ticket exactly
• Check condition (no significant damage)

Visa Requirements:
• Check destination country requirements
• Apply well in advance (6-8 weeks)
• Some countries offer visa on arrival
• Some allow visa-free entry
• E-visas available for many destinations

Additional Documents May Include:
• Yellow fever certificate
• COVID-19 related documents (if applicable)
• Travel authorization (ESTA, eTA, etc.)
• Invitation letters
• Proof of sufficient funds

Always Check:
Destination country's embassy website for current requirements.

Health Requirements for Travel:

Vaccinations:
• Some required (Yellow Fever for certain countries)
• Others recommended (Hepatitis, Typhoid, etc.)
• Check CDC/WHO recommendations
• Get vaccinations 4-6 weeks before travel
• Carry vaccination records

Travel Health Kit:
• Prescription medications (original containers)
• Doctor's letter for controlled substances
• Basic first aid supplies
• Insect repellent
• Sunscreen
• Hand sanitizer

Destination-Specific:
• Malaria prophylaxis (Africa, Asia, S. America)
• Altitude sickness prevention (high elevation)
• Water purification (developing regions)

Travel Insurance Should Cover:
• Medical emergencies abroad
• Medical evacuation
• Trip interruption for illness
• Pre-existing conditions (check policy)

Resources:
• CDC: wwwnc.cdc.gov/travel
• WHO: www.who.int/travel-advice

Common Immigration Forms:

Arriving in the US:
• Customs Declaration (Form 6059B)
• Given on plane or at kiosk
• List items you're bringing in
• Report currency over $10,000

US ESTA (Visa Waiver):
• Apply online before travel
• Valid for 2 years
• Cost: $21
• For VWP countries only

Arriving in UK:
• Landing card (may be required)
• ETA (Electronic Travel Authorization) coming soon

Arriving in EU:
• ETIAS (coming soon for visa-free countries)
• No current form required for most

Arriving in Canada:
• eTA required for visa-exempt countries
• Cost: CAD $7
• Valid for 5 years

Tips:
• Complete forms accurately
• Bring a pen for paper forms
• Know your accommodation address
• Have return ticket information handy
• Be honest about goods you're carrying

Customs Declaration Guide:

Always Declare:
• Currency over $10,000 (or equivalent)
• Commercial goods/samples
• Gifts over the duty-free limit
• Food products (meat, fruits, vegetables)
• Plants and plant products
• Animals or animal products
• Medications (especially controlled)

Duty-Free Allowances (US Example):
• Personal goods: $800 (returning US residents)
• Alcohol: 1 liter (if 21+)
• Cigarettes: 200
• Gifts: Included in $800 limit

Prohibited Items:
• Illegal drugs
• Counterfeit goods
• Endangered wildlife products
• Certain foods (varies by country)
• Weapons (undeclared)

Consequences of Not Declaring:
• Fines and penalties
• Seizure of goods
• Criminal charges possible
• Future travel complications

When in Doubt:
Declare it! Honest mistakes are treated leniently. Hiding items is a serious offense.

REAL ID Information:

What is REAL ID?
• Federal security standard for IDs
• Required for domestic US flights (starting May 2025)
• Required for federal facilities
• Issued by your state DMV
• Has star marking in corner

Do You Need It?
• For domestic US flights: YES (after deadline)
• For international flights: NO (use passport)
• For everyday identification: Regular ID still works

Alternatives to REAL ID for Flying:
• US Passport or Passport Card
• DHS Trusted Traveler cards (Global Entry, TSA PreCheck)
• US Military ID
• Some tribal IDs
• State Enhanced Driver's License

How to Get REAL ID:
1. Check if your state offers it
2. Gather required documents
3. Visit DMV in person
4. Pay applicable fee
5. Receive REAL ID compliant license

Required Documents:
• Proof of identity (passport, birth certificate)
• Proof of SSN
• Two proofs of residency
• Proof of legal name change (if applicable)

Acceptable IDs for Domestic US Flights:

Standard Acceptable IDs:
• REAL ID compliant driver's license
• US Passport or Passport Card
• DHS Trusted Traveler Card
• US Military ID (active duty)
• Permanent Resident Card
• Border Crossing Card
• USCIS Employment Authorization

State IDs (Check REAL ID Compliance):
• Driver's license
• State-issued ID card
• Enhanced Driver's License (border states)

Other Accepted IDs:
• Tribal ID (some federally recognized)
• Canadian provincial license
• Foreign government passport
• Transportation Worker ID (TWIC)

Forgot Your ID?
• TSA may use identity verification process
• Expect delays and additional screening
• Not guaranteed to board
• Arrive extra early

For Children:
• Under 18: No ID required for domestic
• Must travel with adult
• School ID recommended but not required

International Travel: Know Before You Go

Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.

Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements

Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters

Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms

Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.

Passport Requirements

A valid passport is required for ALL customers (regardless of age) traveling to or from the United States.

Important: A U.S. passport card CANNOT be used for airline travel.

Passport Condition:
• Must be in good condition (not damaged, torn, or defaced)
• Per U.S. Department of State requirements

Validity Requirements:
• Some countries require passports valid for at least 6 months from entry date
• Some countries require 2-4 blank pages available
• Check destination country requirements before travel

Name Matching:
• Name on passport MUST match name on reservation
• If names don't match, you may need additional documents
• Example: Notarized marriage certificate for name change

Manage Your Passport:
For information on how to obtain, renew, or manage your passport, visit the U.S. Department of State Passport website.

Other Travel Documents You May Need

In addition to your passport, some destinations require further documentation:

Common Requirements:
• Valid visa - check embassy requirements
• Tourist card - some destinations require purchase on arrival
• Proof of health insurance and/or immunizations
• Proof of onward or return travel (if not a national of destination country)

Traveling with Children:
• Minor travel consent form required if:
- Child traveling internationally with only one parent
- Child traveling with another adult (not parent)
• Download Minor Travel Consent Form before travel

Find Requirements:
Visit the U.S. Department of State International Travel Information website for:
• Country-specific requirements
• Embassy information
• Travel advisories

United Kingdom Entry Requirements

NEW UK ETA REQUIREMENT:
All travelers (including children) from the U.S., Canada, and other visa-free countries must have an Electronic Travel Authorisation (ETA) to enter or travel through the UK.

How to Apply:
• Fastest way: Download the UK ETA app
• Processing time: Up to 3 business days
• Apply before travel - don't wait until departure day!

Who Needs ETA:
• U.S. citizens
• Canadian citizens
• Citizens of other visa-free countries
• All ages including children

What ETA Covers:
• Entry to the UK
• Transit through the UK
• Valid for tourism, business, transit

Important: Do not travel without confirmed ETA approval. Check the UK Government ETA page for current information and application.

Documentation for U.S. Territories

Puerto Rico, St. Thomas, and St. Croix:

For U.S. Citizens:
• Passport NOT required to enter U.S. territories
• Recommended: Carry proof of U.S. residency or citizenship for return to the United States

For Non-U.S. Citizens:
• Valid passport REQUIRED for travel between U.S. and any U.S. territory
• Applicable visa requirements still apply

Be Prepared:
• Random document and bag inspections may occur in any U.S. territory
• All customers should have identification ready

More Information:
Find detailed travel document requirements at the U.S. Department of State website.

ESTA Program for Non-U.S. Citizens

Some customers may be eligible for a visa waiver under the Customs and Border Protection's ESTA program.

What is ESTA?
• Electronic System for Travel Authorization
• Allows visa-free travel to the U.S. for eligible countries
• Part of the Visa Waiver Program (VWP)

Who Can Apply:
• Citizens of VWP countries (40 countries including UK, Germany, Japan, Australia, etc.)
• Traveling to U.S. for tourism or business
• Staying 90 days or less

ESTA Details:
• Valid for 2 years or until passport expires
• Allows multiple entries to the U.S.
• Must be approved BEFORE travel
• Cost: $21 USD

Apply Early:
Travelers are encouraged to apply when preparing travel plans - don't wait until the last minute!

Apply Now:
For more information and to apply, visit the CBP ESTA website.

Biometric Self-Boarding: The Future is Here

We're piloting a paperless and deviceless biometric self-boarding process on select international flights.

What is Biometric Boarding?
• Uses facial recognition technology
• No need for boarding pass or ID
• Secure verification via Customs & Border Protection's Traveler Verification Service (TVS)

Currently Available At:
• New York (JFK)
• Boston (BOS)
• Washington, DC (DCA)
• Fort Lauderdale (FLL)

How It Works:
1. Approach the biometric camera at the gate
2. Your face is matched to your passport photo on file
3. Verification takes seconds
4. Board the aircraft - no documents needed!

Benefits:
• Faster boarding process
• No fumbling for documents
• Enhanced security
• Seamless travel experience

Note: Biometric boarding is optional. You can always choose traditional document verification.

Connecting International Flights in the U.S.

Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country

Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process

Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time

Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point

International Flight Check-In Times

Recommended Arrival Time:
• 3 hours before scheduled departure
• Especially important if checking bags

CRITICAL - Flight Closes:
• 60 minutes prior to scheduled departure
• NO EXCEPTIONS
• Must clear immigration and security at least 1 hour before departure

Allow Time For:
• Getting to the correct terminal
• Check-in for your flight
• Immigration processing
• Security screening
• Walking to your gate

U.S. Pre-Clearance Airports:
If traveling from these airports, check Customs closing times at US Customs & Border Protection website:
• Aruba (AUA)
• Bermuda (BDA)
• Dublin (DUB)
• Nassau (NAS)
• Vancouver (YVR)

Important: You must check in during Customs hours of operation (regardless of flight departure times or delays) or you will be denied boarding.

What Are Travel Credits?
• Issued when you cancel a non-refundable booking
• Given as compensation for service issues
• Promotional offers and rewards

How to Use:
1. Select credit as payment method at checkout
2. Enter credit code or select from wallet
3. Apply to booking (covers partial or full amount)
4. Pay remaining balance with card

Credit Policies:
• Expiration: Usually 12-24 months
• Transferable: Usually no (name-specific)
• Combinable: Often can't combine multiple credits
• Booking type: May be restricted (flights only, etc.)

Where to Find Your Credits:
• Account dashboard > "Credits" or "Wallet"
• Original cancellation email
• Customer service can look up

Tips:
• Track expiration dates
• Use before they expire (usually non-extendable)
• Read terms for restrictions

Earning Points:
• Flights: 1 point per $1 spent
• Hotels: 1 point per $1 spent
• Cars: 1 point per $1 spent
• Tours: 1 point per $1 spent
• Bonus points on promotions

Membership Tiers:
• Basic: 0-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-29,999 points
• Platinum: 30,000+ points

Tier Benefits:
• Silver: 10% bonus points, priority support
• Gold: 25% bonus points, free seat selection, lounge access
• Platinum: 50% bonus points, upgrades, exclusive deals

Redeeming Points:
• 100 points = $1 credit
• Use towards any booking
• Combine with other payment methods

Points Expiration:
• Points valid for 24 months
• Activity extends expiration
• Check balance in account

Group Travel Planning Guide:

Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members

Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)

Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements

Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat

Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009

Sitting Together on Flights:

Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark

Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding

Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)

If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility

Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help

Flying with Kids Complete Guide:

Infants (Under 2):
• Can sit on lap (free or small fee)
• FAA-approved car seat recommended
• Bassinets on long-haul (request ahead)
• Bring more supplies than you think

Toddlers (2-5):
• Must have own seat
• Car seat or CARES harness recommended
• Aisle seat for bathroom access
• Pack snacks and entertainment

Older Children (6-12):
• Window seat for distraction
• Download movies/games before flight
• Pack activity bag
• Let them help with their bag

Packing Checklist:
• Diapers and wipes (extras!)
• Change of clothes (for you and child)
• Favorite toy/comfort item
• Snacks and drinks
• Entertainment devices
• Headphones (kid-sized)
• Medications

Pro Tips:
• Book flights around nap time
• Feed during takeoff/landing (ear pressure)
• Let kids burn energy before boarding
• Gate check stroller

Family-Friendly Services:

At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)

On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows

Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions

Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)

Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats

Traveling with Pets Guide:

In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!

Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes

Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive

Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in

Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully

Pet Travel Documentation:

Domestic Flights (US):
• Health certificate from vet (within 10 days)
• Proof of rabies vaccination
• Some states have additional requirements

International Flights:
• USDA-endorsed health certificate
• Rabies titer test (some countries)
• Import permit (destination country)
• Microchip (ISO standard)
• Specific vaccinations per destination
• Quarantine info (UK, Australia, etc.)

Service Animals:
• DOT Service Animal form
• Vet health documentation
• Attestation of behavior
• Submit 48 hours before flight

Getting Documents:
1. Visit your vet 10 days before
2. Get health certificate signed
3. For international: Get USDA endorsement
4. Check destination country requirements
5. Make copies of everything

Plan Ahead:
Some requirements take weeks. Start 2-3 months early for international!

Service Animals on Flights:

Definition (US DOT):
• Dogs only (as of 2021)
• Individually trained to perform tasks
• For person with disability
• Emotional support animals are NOT service animals

What's Required:
• DOT Service Animal Air Transportation Form
• DOT Service Animal Relief Attestation Form
• Submit 48 hours before departure
• Health/behavior attestation from owner

Your Rights:
• No fee charged
• Can fly in cabin
• Must be on floor or in lap
• Cannot block aisles
• One service animal per person typically

Airline May Deny If:
• Animal poses safety threat
• Documentation incomplete
• Animal is disruptive
• Too large to be accommodated

Emotional Support Animals (ESA):
• No longer recognized by US airlines
• Must follow pet policies
• Fees apply
• Cabin restrictions apply

Psychiatric Service Dogs:
• Still considered service animals
• Same rights as other service dogs
• Must perform trained task

Pet Travel Checklist

Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:

✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements

✓ ID Tags
• Up-to-date contact info on collar
• Microchip information

✓ Pet License
• Current registration
• Rabies tag

✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure

✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight

✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)

✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers

✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!

Contact Options:

Live Chat:
• Available on website and app
• 24/7 support
• Fastest response

Phone Support:
• Toll-free: 1-800-XXX-XXXX
• International: +1-XXX-XXX-XXXX
• Available 24/7

Email:
• support@milestour.com
• Response within 24 hours
• Best for non-urgent inquiries

Social Media:
• Twitter: @MilesTourHelp
• Facebook: /MilesTour
• Response within hours

Self-Service:
• Help Center articles
• Manage Booking online
• FAQ section

Tips:
• Have booking reference ready
• Be specific about your issue
• Note agent name and time for reference
• Urgent issues: Call or chat

Immediate Emergencies (911 situations):
• Call local emergency services
• US: 911 | EU: 112 | UK: 999
• Then contact us for rebooking assistance

Travel Emergencies:
• 24/7 Emergency Line: +1-XXX-XXX-XXXX
• For: Stranded, missed connections, urgent changes
• We can: Rebook flights, extend hotels, arrange transport

Medical Emergencies:
• Seek medical attention first
• Contact travel insurance provider
• Keep all receipts and documentation
• We can help find English-speaking doctors

Lost/Stolen Passport:
1. File police report
2. Contact nearest embassy/consulate
3. Get emergency travel document
4. We can assist with rebooking if needed

Before You Travel:
• Save emergency numbers in phone
• Register with your embassy
• Share itinerary with family
• Know insurance policy details

Wishlist

Booking Travel

Bag Info

Travel Requirements

Traveling Together

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How can we help you?

General 8

Baggage 5

Accessibility 6

Pets 3

Check-In 5

Flights 5

International 4

Hotels 4

Cars 4

Trains 3

Cruises 3

Booking Travel 7

Tours 3

Bag Info 20

Bookings 4

Travel Requirements 15

Rewards 2

Traveling Together 8

Support 2

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FAQ & Help Center

How can we help you?

General 8

What types of tours do you offer?

Are the tours and packages customizable?

What payment methods do you accept?

How far in advance should I book?

What is your cancellation and refund policy?

What types of travel do you offer?

Do you offer travel insurance?

How do I book for a group?

Baggage 5

What is the baggage allowance for flights?

What are the carry-on baggage size limits?

What items are prohibited in carry-on luggage?

Can I bring sports equipment or musical instruments?

What if my baggage is lost, delayed, or damaged?

Accessibility 6

What is the policy for unaccompanied minors?

What do I need to know about traveling with infants?

What are the rules for traveling with children?

Can I fly while pregnant?

How do I request wheelchair or special assistance?

What accessibility accommodations are available?

Pets 3

Can I bring my pet on the flight?

What are the pet carrier requirements?

What pet documentation do I need for travel?

Check-In 5

How do I check in online for my flight?

How early should I arrive at the airport?

What is TSA PreCheck and how do I get it?

How do I get my boarding pass?

What should I know about airport security?

Flights 5

How do I change my flight booking?

What is the flight cancellation policy?

How do I get a refund for my flight?

What should I do if my flight is delayed or cancelled?

How do I select or change my seat?

International 4

What passport requirements should I know?

Do I need a visa for my destination?

What are the customs and immigration procedures?

What digital immigration forms do I need to complete?

Hotels 4

What are standard hotel check-in and check-out times?

What is the hotel cancellation policy?

When do I pay for my hotel?

What hotel amenities are typically included?

Cars 4

What do I need to rent a car?

What car rental insurance do I need?

What is the car rental fuel policy?

What extra fees should I watch for with car rentals?

Trains 3

How do I book train tickets?

What are rail passes and are they worth it?

What should I know about train stations and boarding?

Cruises 3

What documents do I need for a cruise?

What is included in cruise fare?

What should I pack for a cruise?

Booking Travel 7

What are our fare types and pricing options?

How do I find the best fares?

What is included in the fare price?

What ground transfer options are available?

How do I book ground transfers?

How do I make a group booking?

What are the payment terms for group bookings?

Tours 3

How do I book tours and activities?

What is the tour cancellation policy?

How do I use my tour voucher?

Bag Info 20

What are the carry-on bag size and weight limits?

What can I pack in my carry-on bag?