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Flights 5

Ways to Change Your Flight:
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)

What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)

Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee

Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts

24-Hour Rule (US DOT):
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US

Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary

Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)

How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)

Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage

When You're Entitled to a Refund:
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking

How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy

Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate

Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions

Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)

Immediate Steps:
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses

Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)

Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails

What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill

Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything

When You Can Select Seats:
• During booking (may cost extra)
• At online check-in (24-48 hours before)
• At airport check-in counter
• At the gate (limited options)

Seat Types & Fees:
• Standard seats: Often free at check-in
• Extra legroom: $15-$75
• Exit row: $25-$100 (must be able-bodied adult)
• Preferred/front seats: $10-$50
• Window/Aisle guarantee: Sometimes extra fee

Tips for Better Seats:
• Check in exactly when it opens
• Set fare alerts - prices may drop
• Elite status = free seat selection
• SeatGuru.com shows best seats on each plane
• Call airline for special requests

Can't Sit Together?
• Ask gate agent politely
• Other passengers often willing to swap