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Baggage 5
Baggage allowance varies by airline and ticket class. Generally:
Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines
Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)
Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees
Always check your specific airline's policy before traveling.
Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines
Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)
Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees
Always check your specific airline's policy before traveling.
Standard carry-on dimensions (may vary by airline):
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Prohibited in Carry-On (but OK in Checked Bags):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)
Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)
Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)
Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)
Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger
Musical Instruments:
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case
Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized
Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case
Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized
Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members
Immediate Steps:
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
Accessibility 1
Age Definitions:
• Infant: Under 2 years old
• Lap infant: Sits on adult's lap (free or reduced fare)
• Infant with seat: Own seat with FAA-approved car seat
What's Allowed:
• Diaper bag (doesn't count as carry-on)
• Breast milk, formula, juice over 3.4oz (declare at security)
• Stroller: Gate-checked free
• Car seat: Can be checked or used on plane
• Bassinet: Available on long-haul flights (request in advance)
Documents Needed:
• Birth certificate or passport
• Booking confirmation with infant listed
Tips:
• Book bulkhead seats for more room
• Feed during takeoff/landing to help ear pressure
• Bring extra supplies (delays happen)
• Consider overnight flights when baby sleeps
• Infant: Under 2 years old
• Lap infant: Sits on adult's lap (free or reduced fare)
• Infant with seat: Own seat with FAA-approved car seat
What's Allowed:
• Diaper bag (doesn't count as carry-on)
• Breast milk, formula, juice over 3.4oz (declare at security)
• Stroller: Gate-checked free
• Car seat: Can be checked or used on plane
• Bassinet: Available on long-haul flights (request in advance)
Documents Needed:
• Birth certificate or passport
• Booking confirmation with infant listed
Tips:
• Book bulkhead seats for more room
• Feed during takeoff/landing to help ear pressure
• Bring extra supplies (delays happen)
• Consider overnight flights when baby sleeps
Pets 1
In-Cabin Pets:
• Usually cats and small dogs only
• Must fit in carrier under seat
• Carrier max: 18" x 11" x 11"
• Pet + carrier usually under 20 lbs
• Fee: $95-$200 each way
Checked Pets (Cargo):
• Larger pets in climate-controlled cargo
• IATA-approved hard-sided kennel required
• Fee: $200-$500+ depending on size/route
• Temperature restrictions may apply
Service Animals:
• Dogs trained for specific tasks
• Documentation required (DOT form)
• No fee charged
• Emotional support animals: policies vary
Not Allowed:
• Snub-nosed breeds (pugs, bulldogs) in cargo - breathing risk
• Some exotic animals
• Aggressive breeds (varies by airline)
• Usually cats and small dogs only
• Must fit in carrier under seat
• Carrier max: 18" x 11" x 11"
• Pet + carrier usually under 20 lbs
• Fee: $95-$200 each way
Checked Pets (Cargo):
• Larger pets in climate-controlled cargo
• IATA-approved hard-sided kennel required
• Fee: $200-$500+ depending on size/route
• Temperature restrictions may apply
Service Animals:
• Dogs trained for specific tasks
• Documentation required (DOT form)
• No fee charged
• Emotional support animals: policies vary
Not Allowed:
• Snub-nosed breeds (pugs, bulldogs) in cargo - breathing risk
• Some exotic animals
• Aggressive breeds (varies by airline)
Check-In 2
When to Check In:
• Online check-in opens: 24-48 hours before departure
• Best time: As soon as it opens for best seat selection
• Closes: 1-2 hours before departure
How to Check In:
1. Go to airline website or app
2. Enter booking reference and last name
3. Confirm passenger details
4. Select seats (if not already done)
5. Add any extras (bags, meals)
6. Download or print boarding pass
Benefits of Online Check-In:
• Skip check-in counter lines
• Early seat selection
• Digital boarding pass on phone
• Faster airport experience
When You MUST Check In at Airport:
• Traveling with pets
• Unaccompanied minors
• Oversized baggage
• Document verification needed
• International flights (some airlines)
• Online check-in opens: 24-48 hours before departure
• Best time: As soon as it opens for best seat selection
• Closes: 1-2 hours before departure
How to Check In:
1. Go to airline website or app
2. Enter booking reference and last name
3. Confirm passenger details
4. Select seats (if not already done)
5. Add any extras (bags, meals)
6. Download or print boarding pass
Benefits of Online Check-In:
• Skip check-in counter lines
• Early seat selection
• Digital boarding pass on phone
• Faster airport experience
When You MUST Check In at Airport:
• Traveling with pets
• Unaccompanied minors
• Oversized baggage
• Document verification needed
• International flights (some airlines)
Recommended Arrival Times:
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
Flights 1
Ways to Change Your Flight:
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)
What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)
Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee
Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)
What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)
Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee
Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts
Booking Travel 1
Included in All Fares:
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
Bag Info 20
Carry-On Bags Guidelines:
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Carry-On Packing Guide:
Always Pack in Carry-On:
• Medications and prescriptions
• Valuables (jewelry, electronics)
• Important documents
• One change of clothes
• Phone chargers
• Laptop and tablets
• Keys
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Baby formula, medications
Electronics:
• Laptops must come out at security
• Tablets and e-readers OK in bag
• Spare batteries in carry-on only
• Power banks under 100Wh allowed
Allowed Items:
• Food (solid items)
• Books and magazines
• Travel pillow and blanket
• Headphones
• Small scissors (under 4")
Always Pack in Carry-On:
• Medications and prescriptions
• Valuables (jewelry, electronics)
• Important documents
• One change of clothes
• Phone chargers
• Laptop and tablets
• Keys
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Baby formula, medications
Electronics:
• Laptops must come out at security
• Tablets and e-readers OK in bag
• Spare batteries in carry-on only
• Power banks under 100Wh allowed
Allowed Items:
• Food (solid items)
• Books and magazines
• Travel pillow and blanket
• Headphones
• Small scissors (under 4")
Checked Baggage Information:
Standard Allowance:
• Size: 62 linear inches (158 cm) total
• Weight: 50 lbs (23 kg) typically
• Number varies by fare class
Typical Fees (one-way):
• 1st bag: $30-35 (free on premium fares)
• 2nd bag: $40-45
• Additional bags: $100-150 each
By Class:
• Basic Economy: Usually none included
• Main Cabin: 0-1 bag included
• Premium Economy: 1-2 bags included
• Business: 2 bags included
• First Class: 3 bags included
Overweight/Oversize Fees:
• 51-70 lbs: +$100
• 71-100 lbs: +$200
• Oversized (63-80"): +$100
Save Money:
• Pay online in advance (save $5-10)
• Use airline credit cards (free bags)
• Check elite status benefits
Standard Allowance:
• Size: 62 linear inches (158 cm) total
• Weight: 50 lbs (23 kg) typically
• Number varies by fare class
Typical Fees (one-way):
• 1st bag: $30-35 (free on premium fares)
• 2nd bag: $40-45
• Additional bags: $100-150 each
By Class:
• Basic Economy: Usually none included
• Main Cabin: 0-1 bag included
• Premium Economy: 1-2 bags included
• Business: 2 bags included
• First Class: 3 bags included
Overweight/Oversize Fees:
• 51-70 lbs: +$100
• 71-100 lbs: +$200
• Oversized (63-80"): +$100
Save Money:
• Pay online in advance (save $5-10)
• Use airline credit cards (free bags)
• Check elite status benefits
Adding Checked Bags:
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
Prohibited Items List:
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Food and Drinks on Flights:
Solid Foods - YES:
• Sandwiches and wraps
• Fruits and vegetables
• Snacks (chips, crackers, nuts)
• Candy and chocolate
• Baked goods
• Meal prep containers
Liquids - RESTRICTIONS:
• Follow 3-1-1 rule (3.4oz containers)
• Exceptions for baby food/formula
• Frozen items OK if fully frozen
• Purchased after security is unlimited
Special Items:
• Ice packs must be frozen solid
• Live seafood - check with airline
• Alcohol purchased at duty free - OK
• Fresh meat/fish - may have restrictions
International Flights:
• Meat and produce may be restricted
• Check destination country rules
• Declare all food at customs
• Some items will be confiscated
Tip: Bring an empty water bottle and fill after security!
Solid Foods - YES:
• Sandwiches and wraps
• Fruits and vegetables
• Snacks (chips, crackers, nuts)
• Candy and chocolate
• Baked goods
• Meal prep containers
Liquids - RESTRICTIONS:
• Follow 3-1-1 rule (3.4oz containers)
• Exceptions for baby food/formula
• Frozen items OK if fully frozen
• Purchased after security is unlimited
Special Items:
• Ice packs must be frozen solid
• Live seafood - check with airline
• Alcohol purchased at duty free - OK
• Fresh meat/fish - may have restrictions
International Flights:
• Meat and produce may be restricted
• Check destination country rules
• Declare all food at customs
• Some items will be confiscated
Tip: Bring an empty water bottle and fill after security!
Lost or Delayed Baggage Procedure:
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Filing a Baggage Claim:
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
Items Prohibited in Checked Bags
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
Prohibited & Permitted Items
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
Items Prohibited in Hold Baggage at London Heathrow & Gatwick
Passengers are not permitted to carry the following in hold baggage:
Explosives and Incendiary Substances:
• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military stores
• Fireworks and other pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives
These items are capable of being used to cause serious injury or pose a threat to aircraft safety.
Passengers are not permitted to carry the following in hold baggage:
Explosives and Incendiary Substances:
• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military stores
• Fireworks and other pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives
These items are capable of being used to cause serious injury or pose a threat to aircraft safety.
Dual-Use Items Prohibited in Carry-On Bags
Prohibited items include weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons. Bringing a prohibited item to a security checkpoint - even accidentally - is illegal.
Sharp Objects:
• Any device with folding or retractable blade
• Box cutters and razor blades
• Knives (any length, composition, or description)
• Meat cleavers
• Metal scissors with pointed tips
• Ice axes/ice picks
• Sabers and swords
• Spare blades
• Straight razors
Sports Gear:
• Balance gliders, hoverboards with lithium batteries
• Baseball bats and cricket bats
• Bows and arrows
• Camping stoves
• Golf clubs
• Hockey sticks and lacrosse sticks
• Pool cues
• Self-inflating life vests
• Ski poles
• Spear guns
Tools:
• Axes and hatchets
• Cattle prods
• Crowbars
• Drills (including cordless portable power drills)
• Hammers
• Motorized tools (chainsaws, generators)
• Saws (including cordless portable power saws)
• Screwdrivers (except eyeglass repair kits)
• Tools greater than 7 inches
• Wrenches and pliers
Martial Arts/Self Defense Items:
• Billy clubs, blackjacks, night sticks
• Brass knuckles
• Dog-repellent spray
• Kubatons
• Mace/pepper spray
• Martial arts weapons
• Nunchakus
• Stun guns/shocking devices
• Throwing stars
Guns and Firearms:
View airline firearm policy for info on firearms, shooting equipment, airsoft, BB guns, air guns, pellet guns, and realistic replicas.
Not sure? Check with TSA.
Prohibited items include weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons. Bringing a prohibited item to a security checkpoint - even accidentally - is illegal.
Sharp Objects:
• Any device with folding or retractable blade
• Box cutters and razor blades
• Knives (any length, composition, or description)
• Meat cleavers
• Metal scissors with pointed tips
• Ice axes/ice picks
• Sabers and swords
• Spare blades
• Straight razors
Sports Gear:
• Balance gliders, hoverboards with lithium batteries
• Baseball bats and cricket bats
• Bows and arrows
• Camping stoves
• Golf clubs
• Hockey sticks and lacrosse sticks
• Pool cues
• Self-inflating life vests
• Ski poles
• Spear guns
Tools:
• Axes and hatchets
• Cattle prods
• Crowbars
• Drills (including cordless portable power drills)
• Hammers
• Motorized tools (chainsaws, generators)
• Saws (including cordless portable power saws)
• Screwdrivers (except eyeglass repair kits)
• Tools greater than 7 inches
• Wrenches and pliers
Martial Arts/Self Defense Items:
• Billy clubs, blackjacks, night sticks
• Brass knuckles
• Dog-repellent spray
• Kubatons
• Mace/pepper spray
• Martial arts weapons
• Nunchakus
• Stun guns/shocking devices
• Throwing stars
Guns and Firearms:
View airline firearm policy for info on firearms, shooting equipment, airsoft, BB guns, air guns, pellet guns, and realistic replicas.
Not sure? Check with TSA.
Explosives and Flammables Prohibited in Carry-On
Explosive Materials:
• Blasting caps
• Dynamite
• Fireworks
• Flares (in any form)
• Hand grenades
• Plastic explosives
• Realistic replicas of explosives
Flammable Items:
• Aerosol (except personal care/toiletries in limited quantities)
• Fuels and gasoline
• Gas torches
• Lighter fluid
• Matches (strike-anywhere prohibited; 1 book safety matches allowed)
• MREs (self-heating Meals Ready to Eat)
• Realistic replicas of incendiaries
• Torch lighters
• Turpentine and paint thinner
Chemicals:
• Chlorine for pools and spas
• Compressed gas cylinders (including fire extinguishers)
• Helium-filled balloons
• Liquid bleach
• Paint
• Spillable batteries
• Tear gas
Personal Air Purifiers:
• Small portable air cleaners worn with neck strap
• NOT considered "medical devices"
• May NOT be used onboard at any time
• Must be in "OFF" position
• Battery-operated models prohibited from checked bags
Explosive Materials:
• Blasting caps
• Dynamite
• Fireworks
• Flares (in any form)
• Hand grenades
• Plastic explosives
• Realistic replicas of explosives
Flammable Items:
• Aerosol (except personal care/toiletries in limited quantities)
• Fuels and gasoline
• Gas torches
• Lighter fluid
• Matches (strike-anywhere prohibited; 1 book safety matches allowed)
• MREs (self-heating Meals Ready to Eat)
• Realistic replicas of incendiaries
• Torch lighters
• Turpentine and paint thinner
Chemicals:
• Chlorine for pools and spas
• Compressed gas cylinders (including fire extinguishers)
• Helium-filled balloons
• Liquid bleach
• Paint
• Spillable batteries
• Tear gas
Personal Air Purifiers:
• Small portable air cleaners worn with neck strap
• NOT considered "medical devices"
• May NOT be used onboard at any time
• Must be in "OFF" position
• Battery-operated models prohibited from checked bags
Items Prohibited in Carry-On at London Heathrow & Gatwick
a. Guns, Firearms and Projectile Devices:
• Firearms (pistols, revolvers, rifles, shotguns)
• Toy guns, replicas, imitation firearms
• Component parts of firearms (excluding telescopic sights)
• Compressed air and CO2 guns
• Signal flare pistols and starter pistols
• Bows, cross bows and arrows
• Harpoon guns and spear guns
• Slingshots and catapults
b. Stunning Devices:
• Stun guns, Tasers, stun batons
• Animal stunners and killers
• Mace, pepper sprays, capsicum sprays
• Tear gas, acid sprays, animal repellent sprays
c. Sharp Point or Edge Objects:
• Axes, hatchets, cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades over 6cm
• Scissors with blades over 6cm (from fulcrum)
• Martial arts equipment with sharp point/edge
• Swords and sabres
d. Workmen's Tools:
• Crowbars
• Drills and drill bits (including cordless)
• Tools with blade/shaft over 6cm (screwdrivers, chisels)
• Saws (including cordless)
• Blowtorches
• Bolt guns and nail guns
e. Blunt Instruments:
• Baseball and softball bats
• Clubs and batons (billy clubs, blackjacks, night sticks)
• Martial arts equipment
f. Explosives and Incendiaries:
• Ammunition, blasting caps, detonators
• Replica or imitation explosive devices
• Mines, grenades, military stores
• Fireworks and pyrotechnics
• Smoke-generating canisters
• Dynamite, gunpowder, plastic explosives
a. Guns, Firearms and Projectile Devices:
• Firearms (pistols, revolvers, rifles, shotguns)
• Toy guns, replicas, imitation firearms
• Component parts of firearms (excluding telescopic sights)
• Compressed air and CO2 guns
• Signal flare pistols and starter pistols
• Bows, cross bows and arrows
• Harpoon guns and spear guns
• Slingshots and catapults
b. Stunning Devices:
• Stun guns, Tasers, stun batons
• Animal stunners and killers
• Mace, pepper sprays, capsicum sprays
• Tear gas, acid sprays, animal repellent sprays
c. Sharp Point or Edge Objects:
• Axes, hatchets, cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades over 6cm
• Scissors with blades over 6cm (from fulcrum)
• Martial arts equipment with sharp point/edge
• Swords and sabres
d. Workmen's Tools:
• Crowbars
• Drills and drill bits (including cordless)
• Tools with blade/shaft over 6cm (screwdrivers, chisels)
• Saws (including cordless)
• Blowtorches
• Bolt guns and nail guns
e. Blunt Instruments:
• Baseball and softball bats
• Clubs and batons (billy clubs, blackjacks, night sticks)
• Martial arts equipment
f. Explosives and Incendiaries:
• Ammunition, blasting caps, detonators
• Replica or imitation explosive devices
• Mines, grenades, military stores
• Fireworks and pyrotechnics
• Smoke-generating canisters
• Dynamite, gunpowder, plastic explosives
3-1-1 Directive for Carry-On Bags
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
Personal Items Permitted in Carry-On Bags
Grooming Items:
• Corkscrews
• Curling irons (butane accepted if cannot be removed)
• Cuticle cutters
• Eyelash curlers
• Hair curlers (hydrocarbon gas - 1 set with safety cover; refills not permitted)
• Nail clippers and nail files
• Safety razors (including disposables)
• Tweezers
Tools & Scissors:
• Scissors (plastic or metal with blunt tips)
• Eyeglass repair tools (including screwdrivers)
• Tools 7 inches or less (wrenches, pliers, screwdrivers)
Other Permitted Items:
• Dry ice (max 5.5 lbs/2.5 kg)
• Electronic cigarettes (device OFF, disconnected from charger)
• Knives (round-bladed butter or plastic only)
• Needles (knitting, crochet, needlepoint)
• Safety matches (1 book)
• Toiletries with aerosols in limited quantities
• Toy weapons
• Transformer robots
• Umbrellas
• Walking canes
Grooming Items:
• Corkscrews
• Curling irons (butane accepted if cannot be removed)
• Cuticle cutters
• Eyelash curlers
• Hair curlers (hydrocarbon gas - 1 set with safety cover; refills not permitted)
• Nail clippers and nail files
• Safety razors (including disposables)
• Tweezers
Tools & Scissors:
• Scissors (plastic or metal with blunt tips)
• Eyeglass repair tools (including screwdrivers)
• Tools 7 inches or less (wrenches, pliers, screwdrivers)
Other Permitted Items:
• Dry ice (max 5.5 lbs/2.5 kg)
• Electronic cigarettes (device OFF, disconnected from charger)
• Knives (round-bladed butter or plastic only)
• Needles (knitting, crochet, needlepoint)
• Safety matches (1 book)
• Toiletries with aerosols in limited quantities
• Toy weapons
• Transformer robots
• Umbrellas
• Walking canes
Electronic Devices Permitted in Carry-On
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Medication Permitted in Carry-On
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
Assistive and Special Devices
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
International Flight Bag Policies
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Traveling Together 3
Family-Friendly Services:
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
Traveling with Pets Guide:
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
Pet Travel Checklist
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Travel Requirements 3
International Travel: Know Before You Go
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Connecting International Flights in the U.S.
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
International Flight Check-In Times
Recommended Arrival Time:
• 3 hours before scheduled departure
• Especially important if checking bags
CRITICAL - Flight Closes:
• 60 minutes prior to scheduled departure
• NO EXCEPTIONS
• Must clear immigration and security at least 1 hour before departure
Allow Time For:
• Getting to the correct terminal
• Check-in for your flight
• Immigration processing
• Security screening
• Walking to your gate
U.S. Pre-Clearance Airports:
If traveling from these airports, check Customs closing times at US Customs & Border Protection website:
• Aruba (AUA)
• Bermuda (BDA)
• Dublin (DUB)
• Nassau (NAS)
• Vancouver (YVR)
Important: You must check in during Customs hours of operation (regardless of flight departure times or delays) or you will be denied boarding.
Recommended Arrival Time:
• 3 hours before scheduled departure
• Especially important if checking bags
CRITICAL - Flight Closes:
• 60 minutes prior to scheduled departure
• NO EXCEPTIONS
• Must clear immigration and security at least 1 hour before departure
Allow Time For:
• Getting to the correct terminal
• Check-in for your flight
• Immigration processing
• Security screening
• Walking to your gate
U.S. Pre-Clearance Airports:
If traveling from these airports, check Customs closing times at US Customs & Border Protection website:
• Aruba (AUA)
• Bermuda (BDA)
• Dublin (DUB)
• Nassau (NAS)
• Vancouver (YVR)
Important: You must check in during Customs hours of operation (regardless of flight departure times or delays) or you will be denied boarding.
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.