ARA
FRA
ESP
SWA
How can we help you?
Tours 3
Booking Options:
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Common Policies:
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Types of Vouchers:
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.