Customer Support : +254 7927 24009

Email : info@milesmontego.com

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Know More about Miles Montego

Destinations Worldwide

3379+

Booking Completed

4+

Client Globally

6+

Providers Registered

13+

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Frequently Asked Questions

Miles Montego, a tour operator specializing in dream destinations, offers a variety of benefits for travelers.

We offer a wide range of tours including cultural experiences, adventure tours, luxury getaways, safari expeditions, and customized itineraries. Popular destinations include East Africa (Kenya, Tanzania, Rwanda), Europe, Asia, and beyond. Whether you are looking for a beach relaxation, mountain trekking, or city exploration, we have something for everyone.

Baggage allowance varies by airline and ticket class. Generally:

Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines

Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)

Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees

Always check your specific airline's policy before traveling.

Yes! We specialize in creating personalized travel experiences. Our team works with you to tailor every aspect of your trip including destinations, accommodations, activities, and travel dates to match your preferences and budget. Contact us to start planning your custom adventure.

Standard carry-on dimensions (may vary by airline):

Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)

Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack

Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)

We accept multiple payment methods for your convenience including credit/debit cards (Visa, MasterCard), M-Pesa mobile payments, PayPal, and bank transfers. All transactions are secured with industry-standard encryption to protect your financial information.

Prohibited in Carry-On (but OK in Checked Bags):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)

Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)

Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger

We recommend booking at least 2-4 weeks in advance for domestic travel and 4-8 weeks for international trips. Peak seasons like holidays and safari seasons may require earlier booking (2-3 months) to secure availability and the best rates. Last-minute bookings are also possible based on availability.

Musical Instruments:
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case

Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized

Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members

Our cancellation policy varies by service type. Generally, cancellations made 48+ hours before departure receive a full refund. Cancellations within 24-48 hours may incur a partial fee. Some special rates and promotional offers may be non-refundable. Please review the specific terms at the time of booking or contact our support team for details.

Immediate Steps:
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases

Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list

Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours

Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate

Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items

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