ARA
FRA
ESP
SWA
How can we help you?
General 5
We offer a wide range of tours including cultural experiences, adventure tours, luxury getaways, safari expeditions, and customized itineraries. Popular destinations include East Africa (Kenya, Tanzania, Rwanda), Europe, Asia, and beyond. Whether you are looking for a beach relaxation, mountain trekking, or city exploration, we have something for everyone.
We recommend booking at least 2-4 weeks in advance for domestic travel and 4-8 weeks for international trips. Peak seasons like holidays and safari seasons may require earlier booking (2-3 months) to secure availability and the best rates. Last-minute bookings are also possible based on availability.
Our Travel Services:
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Travel Insurance Options:
Trip Cancellation:
• Reimburses prepaid costs
• Covers illness, emergency, job loss
• Usually 100% of trip cost
Medical Coverage:
• Emergency medical treatment
• Medical evacuation
• Coverage: $50,000-$500,000+
Travel Delay:
• Meals, hotel for long delays
• Missed connection coverage
• Typically after 6-12 hour delay
Baggage Protection:
• Lost, stolen, damaged luggage
• Delayed baggage expenses
• Coverage: $500-$2,500
Cancel for Any Reason (CFAR):
• Cancel for ANY reason
• 50-75% reimbursement
• Must buy within 14-21 days of deposit
• Premium option (40-60% more)
Tips:
• Buy early for best coverage
• Read exclusions carefully
• Check credit card travel benefits
• Compare multiple providers
Trip Cancellation:
• Reimburses prepaid costs
• Covers illness, emergency, job loss
• Usually 100% of trip cost
Medical Coverage:
• Emergency medical treatment
• Medical evacuation
• Coverage: $50,000-$500,000+
Travel Delay:
• Meals, hotel for long delays
• Missed connection coverage
• Typically after 6-12 hour delay
Baggage Protection:
• Lost, stolen, damaged luggage
• Delayed baggage expenses
• Coverage: $500-$2,500
Cancel for Any Reason (CFAR):
• Cancel for ANY reason
• 50-75% reimbursement
• Must buy within 14-21 days of deposit
• Premium option (40-60% more)
Tips:
• Buy early for best coverage
• Read exclusions carefully
• Check credit card travel benefits
• Compare multiple providers
Group Travel Services:
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
Baggage 4
Standard carry-on dimensions (may vary by airline):
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Prohibited in Carry-On (but OK in Checked Bags):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)
Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)
Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (screwdrivers, wrenches over 7")
• Self-defense items (pepper spray, martial arts weapons)
Prohibited in ALL Luggage:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gas cylinders
• Poisons and toxic substances
• Lithium batteries over 160Wh (spare batteries must be in carry-on)
Liquids Rule (3-1-1):
• Containers must be 3.4oz (100ml) or less
• All containers in ONE clear quart-sized bag
• ONE bag per passenger
Musical Instruments:
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case
Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized
Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members
• Small instruments (violin, guitar): Can be carry-on if fits in overhead bin
• Large instruments: May require purchasing an extra seat
• Fragile instruments: Consider a hard case
Sports Equipment:
• Golf clubs: Usually checked (fees may apply)
• Skis/Snowboards: Checked as oversized baggage
• Surfboards: Checked as oversized (fees vary by airline)
• Bicycles: Must be boxed, checked as oversized
Tips:
• Call airline in advance for large/unusual items
• Consider sports equipment insurance
• Fees typically range $25-$150 per item
• Some airlines offer free sports equipment for elite members
Immediate Steps:
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
Accessibility 5
Age Requirements:
• 5-7 years: Some airlines don't accept, others require direct flights only
• 8-11 years: Unaccompanied Minor (UM) service required
• 12-14 years: UM service optional (varies by airline)
• 15-17 years: Usually can travel as adult
Unaccompanied Minor Service Includes:
• Dedicated airline staff escort
• Priority boarding
• In-flight monitoring
• Handoff to designated guardian at destination
Requirements:
• Advance booking (usually 48+ hours)
• Completed UM forms with guardian info
• ID verification at check-in
• Guardian must wait until plane departs
• Recipient must show ID at arrival
Fees: Typically $100-$150 each way (varies by airline)
• 5-7 years: Some airlines don't accept, others require direct flights only
• 8-11 years: Unaccompanied Minor (UM) service required
• 12-14 years: UM service optional (varies by airline)
• 15-17 years: Usually can travel as adult
Unaccompanied Minor Service Includes:
• Dedicated airline staff escort
• Priority boarding
• In-flight monitoring
• Handoff to designated guardian at destination
Requirements:
• Advance booking (usually 48+ hours)
• Completed UM forms with guardian info
• ID verification at check-in
• Guardian must wait until plane departs
• Recipient must show ID at arrival
Fees: Typically $100-$150 each way (varies by airline)
Age Definitions:
• Infant: Under 2 years old
• Lap infant: Sits on adult's lap (free or reduced fare)
• Infant with seat: Own seat with FAA-approved car seat
What's Allowed:
• Diaper bag (doesn't count as carry-on)
• Breast milk, formula, juice over 3.4oz (declare at security)
• Stroller: Gate-checked free
• Car seat: Can be checked or used on plane
• Bassinet: Available on long-haul flights (request in advance)
Documents Needed:
• Birth certificate or passport
• Booking confirmation with infant listed
Tips:
• Book bulkhead seats for more room
• Feed during takeoff/landing to help ear pressure
• Bring extra supplies (delays happen)
• Consider overnight flights when baby sleeps
• Infant: Under 2 years old
• Lap infant: Sits on adult's lap (free or reduced fare)
• Infant with seat: Own seat with FAA-approved car seat
What's Allowed:
• Diaper bag (doesn't count as carry-on)
• Breast milk, formula, juice over 3.4oz (declare at security)
• Stroller: Gate-checked free
• Car seat: Can be checked or used on plane
• Bassinet: Available on long-haul flights (request in advance)
Documents Needed:
• Birth certificate or passport
• Booking confirmation with infant listed
Tips:
• Book bulkhead seats for more room
• Feed during takeoff/landing to help ear pressure
• Bring extra supplies (delays happen)
• Consider overnight flights when baby sleeps
General Guidelines:
• <28 weeks: Generally safe to fly without restrictions
• 28-36 weeks: Check airline policy; may need medical certificate
• >36 weeks (or 32 for multiples): Most airlines won't allow travel
Medical Certificate May Be Required:
• After 28 weeks on some airlines
• Must be dated within 7 days of travel
• Should confirm due date and fitness to fly
Tips for Comfortable Travel:
• Book aisle seat for easy movement
• Wear compression socks
• Stay hydrated (bring empty water bottle)
• Walk around every 30-60 minutes
• Avoid gas-producing foods before flight
• Wear seatbelt below belly
When NOT to Fly:
• High-risk pregnancy
• History of premature labor
• Severe morning sickness
• Consult your doctor before booking
• <28 weeks: Generally safe to fly without restrictions
• 28-36 weeks: Check airline policy; may need medical certificate
• >36 weeks (or 32 for multiples): Most airlines won't allow travel
Medical Certificate May Be Required:
• After 28 weeks on some airlines
• Must be dated within 7 days of travel
• Should confirm due date and fitness to fly
Tips for Comfortable Travel:
• Book aisle seat for easy movement
• Wear compression socks
• Stay hydrated (bring empty water bottle)
• Walk around every 30-60 minutes
• Avoid gas-producing foods before flight
• Wear seatbelt below belly
When NOT to Fly:
• High-risk pregnancy
• History of premature labor
• Severe morning sickness
• Consult your doctor before booking
Types of Assistance Available:
• WCHR: Wheelchair for ramp - can walk short distances
• WCHS: Wheelchair for steps - can walk to/from seat
• WCHC: Wheelchair for cabin - cannot walk at all
• Hearing/Visual assistance
• Oxygen equipment
How to Request:
1. Request when booking (preferred)
2. Call airline at least 48 hours before
3. Arrive early (2+ hours domestic, 3+ international)
4. Confirm at check-in
What's Provided Free:
• Wheelchair and attendant service
• Priority boarding
• Assistance through security and boarding
• Help with carry-on luggage
Your Own Mobility Device:
• Manual wheelchairs: Free in cargo
• Electric wheelchairs: Free, but notify airline
• Batteries: Specific rules for lithium batteries
• WCHR: Wheelchair for ramp - can walk short distances
• WCHS: Wheelchair for steps - can walk to/from seat
• WCHC: Wheelchair for cabin - cannot walk at all
• Hearing/Visual assistance
• Oxygen equipment
How to Request:
1. Request when booking (preferred)
2. Call airline at least 48 hours before
3. Arrive early (2+ hours domestic, 3+ international)
4. Confirm at check-in
What's Provided Free:
• Wheelchair and attendant service
• Priority boarding
• Assistance through security and boarding
• Help with carry-on luggage
Your Own Mobility Device:
• Manual wheelchairs: Free in cargo
• Electric wheelchairs: Free, but notify airline
• Batteries: Specific rules for lithium batteries
Visual Impairment:
• Verbal assistance with navigation
• Braille safety cards on some airlines
• Priority boarding for orientation
• Guide dogs travel free
Hearing Impairment:
• Written communication available
• Visual alerts for boarding
• Closed captioning on IFE
• Hearing dogs travel free
Mobility Assistance:
• Aisle chairs for boarding
• Accessible lavatories (wide-body aircraft)
• Movable armrests
• Priority seating near lavatory
Cognitive/Developmental Disabilities:
• Pre-board for familiarization
• Request quiet seating area
• Airlines trained in assisting
• Consider flying during off-peak times
How to Request:
• Note special needs when booking
• Call airline 48+ hours before
• Arrive early to allow extra time
• Verbal assistance with navigation
• Braille safety cards on some airlines
• Priority boarding for orientation
• Guide dogs travel free
Hearing Impairment:
• Written communication available
• Visual alerts for boarding
• Closed captioning on IFE
• Hearing dogs travel free
Mobility Assistance:
• Aisle chairs for boarding
• Accessible lavatories (wide-body aircraft)
• Movable armrests
• Priority seating near lavatory
Cognitive/Developmental Disabilities:
• Pre-board for familiarization
• Request quiet seating area
• Airlines trained in assisting
• Consider flying during off-peak times
How to Request:
• Note special needs when booking
• Call airline 48+ hours before
• Arrive early to allow extra time
Pets 2
In-Cabin Pets:
• Usually cats and small dogs only
• Must fit in carrier under seat
• Carrier max: 18" x 11" x 11"
• Pet + carrier usually under 20 lbs
• Fee: $95-$200 each way
Checked Pets (Cargo):
• Larger pets in climate-controlled cargo
• IATA-approved hard-sided kennel required
• Fee: $200-$500+ depending on size/route
• Temperature restrictions may apply
Service Animals:
• Dogs trained for specific tasks
• Documentation required (DOT form)
• No fee charged
• Emotional support animals: policies vary
Not Allowed:
• Snub-nosed breeds (pugs, bulldogs) in cargo - breathing risk
• Some exotic animals
• Aggressive breeds (varies by airline)
• Usually cats and small dogs only
• Must fit in carrier under seat
• Carrier max: 18" x 11" x 11"
• Pet + carrier usually under 20 lbs
• Fee: $95-$200 each way
Checked Pets (Cargo):
• Larger pets in climate-controlled cargo
• IATA-approved hard-sided kennel required
• Fee: $200-$500+ depending on size/route
• Temperature restrictions may apply
Service Animals:
• Dogs trained for specific tasks
• Documentation required (DOT form)
• No fee charged
• Emotional support animals: policies vary
Not Allowed:
• Snub-nosed breeds (pugs, bulldogs) in cargo - breathing risk
• Some exotic animals
• Aggressive breeds (varies by airline)
In-Cabin Carrier Requirements:
• Soft or hard-sided
• Max dimensions: 18" x 11" x 11" (varies by airline)
• Leak-proof bottom
• Ventilation on at least 2 sides
• Pet must be able to stand, turn, lie down
• Must fit completely under seat
Cargo Kennel Requirements:
• IATA-approved hard-sided kennel
• Size: Pet must stand and turn comfortably
• Ventilation on all sides
• Live animal stickers
• Water dish attached inside
• No wheels (or wheels removed)
Preparation Tips:
• Get pet used to carrier weeks before
• Include familiar blanket/toy
• Don't feed 4-6 hours before flight
• Freeze water dish so it doesn't spill
• Soft or hard-sided
• Max dimensions: 18" x 11" x 11" (varies by airline)
• Leak-proof bottom
• Ventilation on at least 2 sides
• Pet must be able to stand, turn, lie down
• Must fit completely under seat
Cargo Kennel Requirements:
• IATA-approved hard-sided kennel
• Size: Pet must stand and turn comfortably
• Ventilation on all sides
• Live animal stickers
• Water dish attached inside
• No wheels (or wheels removed)
Preparation Tips:
• Get pet used to carrier weeks before
• Include familiar blanket/toy
• Don't feed 4-6 hours before flight
• Freeze water dish so it doesn't spill
Check-In 3
Recommended Arrival Times:
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
What is TSA PreCheck?
• Expedited security screening program
• Keep shoes, belt, light jacket on
• Laptop and liquids stay in bag
• Shorter dedicated lines
How to Apply:
1. Apply online at tsa.gov/precheck
2. Schedule in-person appointment
3. Bring ID and documents
4. Pay $78 fee (5-year membership)
5. Receive Known Traveler Number (KTN)
Processing Time:
• Background check: 2-3 weeks typically
• Some get approval in days
Eligible Programs:
• TSA PreCheck: Domestic + some international
• Global Entry: Includes TSA PreCheck + faster customs ($100, 5 years)
• CLEAR: Biometric ID verification (separate program)
Tips:
• Add KTN to airline profile for automatic inclusion
• Not guaranteed on every flight
• Credit cards often reimburse application fee
• Expedited security screening program
• Keep shoes, belt, light jacket on
• Laptop and liquids stay in bag
• Shorter dedicated lines
How to Apply:
1. Apply online at tsa.gov/precheck
2. Schedule in-person appointment
3. Bring ID and documents
4. Pay $78 fee (5-year membership)
5. Receive Known Traveler Number (KTN)
Processing Time:
• Background check: 2-3 weeks typically
• Some get approval in days
Eligible Programs:
• TSA PreCheck: Domestic + some international
• Global Entry: Includes TSA PreCheck + faster customs ($100, 5 years)
• CLEAR: Biometric ID verification (separate program)
Tips:
• Add KTN to airline profile for automatic inclusion
• Not guaranteed on every flight
• Credit cards often reimburse application fee
Before Security:
• Have boarding pass and ID ready
• Remove items from pockets
• Wear easy-to-remove shoes
At Security Checkpoint:
• Place items in bins: laptop, liquids bag, shoes, belt, jacket
• Walk through metal detector or body scanner
• Collect belongings and repack
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Medication, baby formula (declare to agent)
TSA PreCheck Benefits:
• Keep shoes, belt, light jacket on
• Laptop stays in bag
• Liquids stay in bag
• Faster lines
Prohibited Items:
• Weapons, sharp objects
• Large tools
• Sporting equipment (check instead)
• Full-size toiletries
Tips:
• Arrive early during peak times
• Organize bag for easy screening
• Don't joke about security threats
• Have boarding pass and ID ready
• Remove items from pockets
• Wear easy-to-remove shoes
At Security Checkpoint:
• Place items in bins: laptop, liquids bag, shoes, belt, jacket
• Walk through metal detector or body scanner
• Collect belongings and repack
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Medication, baby formula (declare to agent)
TSA PreCheck Benefits:
• Keep shoes, belt, light jacket on
• Laptop stays in bag
• Liquids stay in bag
• Faster lines
Prohibited Items:
• Weapons, sharp objects
• Large tools
• Sporting equipment (check instead)
• Full-size toiletries
Tips:
• Arrive early during peak times
• Organize bag for easy screening
• Don't joke about security threats
Flights 1
When You're Entitled to a Refund:
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
International 1
General Requirements:
• Valid passport required for all international travel
• Most countries require 6 months validity beyond travel dates
• At least 2 blank pages for stamps
Passport Validity Rules by Destination:
• EU/Schengen: 3 months beyond departure
• Most of Asia: 6 months beyond arrival
• Most of Americas: 6 months recommended
• Middle East: 6 months typically required
Getting/Renewing a Passport:
• New passport: 8-11 weeks processing
• Renewal: 8-11 weeks processing
• Expedited: 5-7 weeks (extra $60)
• Emergency: Same-day at passport agency (appointment required)
Tips:
• Renew 9+ months before expiration
• Make copies of passport (store separately)
• Register with embassy when traveling abroad
• Consider passport card for land/sea Canada/Mexico travel
• Valid passport required for all international travel
• Most countries require 6 months validity beyond travel dates
• At least 2 blank pages for stamps
Passport Validity Rules by Destination:
• EU/Schengen: 3 months beyond departure
• Most of Asia: 6 months beyond arrival
• Most of Americas: 6 months recommended
• Middle East: 6 months typically required
Getting/Renewing a Passport:
• New passport: 8-11 weeks processing
• Renewal: 8-11 weeks processing
• Expedited: 5-7 weeks (extra $60)
• Emergency: Same-day at passport agency (appointment required)
Tips:
• Renew 9+ months before expiration
• Make copies of passport (store separately)
• Register with embassy when traveling abroad
• Consider passport card for land/sea Canada/Mexico travel
Hotels 3
Typical Cancellation Policies:
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Payment Options:
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Usually Included:
• WiFi (basic speed)
• Towels and linens
• Basic toiletries (shampoo, soap)
• In-room safe
• Coffee maker or tea kettle
• Housekeeping
May Have Extra Fee:
• Premium/fast WiFi
• Parking (especially in cities)
• Breakfast
• Mini bar items
• Room service
• Spa/gym access (at some hotels)
Common Amenities by Hotel Type:
• Budget: Basic WiFi, TV, AC
• Mid-range: + Pool, fitness center, breakfast
• Luxury: + Spa, concierge, premium toiletries, robes
• Resort: + Multiple pools, activities, kids club
Tips:
• Check what's included before booking
• Ask about waived fees for loyalty members
• Resort fees bundle amenities at a "discount"
• WiFi (basic speed)
• Towels and linens
• Basic toiletries (shampoo, soap)
• In-room safe
• Coffee maker or tea kettle
• Housekeeping
May Have Extra Fee:
• Premium/fast WiFi
• Parking (especially in cities)
• Breakfast
• Mini bar items
• Room service
• Spa/gym access (at some hotels)
Common Amenities by Hotel Type:
• Budget: Basic WiFi, TV, AC
• Mid-range: + Pool, fitness center, breakfast
• Luxury: + Spa, concierge, premium toiletries, robes
• Resort: + Multiple pools, activities, kids club
Tips:
• Check what's included before booking
• Ask about waived fees for loyalty members
• Resort fees bundle amenities at a "discount"
Cars 3
Required Documents:
• Valid driver's license (in Latin alphabet or with IDP)
• Credit card in driver's name
• Booking confirmation
• Passport (for international rentals)
Age Requirements:
• Minimum age: 21-25 (varies by company/location)
• Under 25: Young driver surcharge ($20-$30/day)
• Senior drivers: Some destinations have max age limits
International Driving Permit (IDP):
• Required in many countries
• Translates your license
• Get from AAA or automobile club before travel
• Must carry with original license
Credit Card Requirements:
• Major credit card (Visa, Mastercard, Amex)
• In renter's name
• With sufficient credit limit for hold
• Debit cards: Often not accepted or require extra steps
• Valid driver's license (in Latin alphabet or with IDP)
• Credit card in driver's name
• Booking confirmation
• Passport (for international rentals)
Age Requirements:
• Minimum age: 21-25 (varies by company/location)
• Under 25: Young driver surcharge ($20-$30/day)
• Senior drivers: Some destinations have max age limits
International Driving Permit (IDP):
• Required in many countries
• Translates your license
• Get from AAA or automobile club before travel
• Must carry with original license
Credit Card Requirements:
• Major credit card (Visa, Mastercard, Amex)
• In renter's name
• With sufficient credit limit for hold
• Debit cards: Often not accepted or require extra steps
Common Fuel Policies:
Full-to-Full:
• Pick up with full tank
• Return with full tank
• Most economical option
• Fill up near airport before return
Full-to-Empty (Prepaid):
• Pay for full tank upfront
• Return empty (no refund for unused fuel)
• Only good if you'll use all fuel
Same-to-Same:
• Return with same level as pickup
• Less common
Fees for Not Following Policy:
• Rental companies charge premium rates ($5-$10/gallon)
• Refueling service fee ($10-$20) may apply
Tips:
• Take photo of fuel gauge at pickup
• Note fuel level on rental agreement
• Find gas stations near return location
• Apps like GasBuddy find cheap fuel
Full-to-Full:
• Pick up with full tank
• Return with full tank
• Most economical option
• Fill up near airport before return
Full-to-Empty (Prepaid):
• Pay for full tank upfront
• Return empty (no refund for unused fuel)
• Only good if you'll use all fuel
Same-to-Same:
• Return with same level as pickup
• Less common
Fees for Not Following Policy:
• Rental companies charge premium rates ($5-$10/gallon)
• Refueling service fee ($10-$20) may apply
Tips:
• Take photo of fuel gauge at pickup
• Note fuel level on rental agreement
• Find gas stations near return location
• Apps like GasBuddy find cheap fuel
Common Additional Fees:
Airport Surcharge:
• 10-15% extra for airport pickup
• Consider off-airport location to save
Young Driver Fee:
• Under 25: $20-$35/day extra
Additional Driver:
• $10-$15/day per driver
• Often free for spouse/domestic partner
One-Way Rental:
• Dropping at different location: $50-$500+
Equipment:
• GPS: $10-$15/day (use phone instead)
• Child seat: $10-$15/day (bring your own)
• Toll transponder: $5-$10/day + tolls
After-Hours Return:
• Some locations charge extra
• Or may be closed
Tips:
• Compare total price, not daily rate
• Book through rental company directly for best cancellation
• Use discount codes (AAA, airlines, employers)
• Check for all-inclusive rates
Airport Surcharge:
• 10-15% extra for airport pickup
• Consider off-airport location to save
Young Driver Fee:
• Under 25: $20-$35/day extra
Additional Driver:
• $10-$15/day per driver
• Often free for spouse/domestic partner
One-Way Rental:
• Dropping at different location: $50-$500+
Equipment:
• GPS: $10-$15/day (use phone instead)
• Child seat: $10-$15/day (bring your own)
• Toll transponder: $5-$10/day + tolls
After-Hours Return:
• Some locations charge extra
• Or may be closed
Tips:
• Compare total price, not daily rate
• Book through rental company directly for best cancellation
• Use discount codes (AAA, airlines, employers)
• Check for all-inclusive rates
Trains 2
Popular Rail Passes:
Eurail Pass (Europe):
• Available for non-European residents
• Covers 33+ countries
• Options: Global, regional, single country
• Flexible (travel days) or continuous
Japan Rail Pass:
• Covers JR trains including Shinkansen
• 7, 14, or 21 days
• Must buy before arriving in Japan
• Best for long-distance travel
USA Rail Pass (Amtrak):
• 10 segments in 30 days
• Good for cross-country trips
Is It Worth It?
• Calculate individual ticket costs first
• Usually worth it for 3+ long-distance trips
• Provides flexibility to change plans
• Not always cheapest option
Tips:
• Activate only when starting travel
• Some trains require reservations (extra fee)
• Buy before traveling (better prices)
• Consider point-to-point for short trips
Eurail Pass (Europe):
• Available for non-European residents
• Covers 33+ countries
• Options: Global, regional, single country
• Flexible (travel days) or continuous
Japan Rail Pass:
• Covers JR trains including Shinkansen
• 7, 14, or 21 days
• Must buy before arriving in Japan
• Best for long-distance travel
USA Rail Pass (Amtrak):
• 10 segments in 30 days
• Good for cross-country trips
Is It Worth It?
• Calculate individual ticket costs first
• Usually worth it for 3+ long-distance trips
• Provides flexibility to change plans
• Not always cheapest option
Tips:
• Activate only when starting travel
• Some trains require reservations (extra fee)
• Buy before traveling (better prices)
• Consider point-to-point for short trips
Arriving at the Station:
• Arrive 30 minutes early (longer for high-speed trains)
• Check departure boards for platform/track number
• Platforms often announced 15-20 min before
Boarding:
• No security screening like airports (usually)
• Find your car number on ticket
• Reserved seats have seat numbers on ticket
• Unreserved: Sit in any available seat in your class
What to Bring:
• Ticket (digital or printed)
• ID/passport (international trains)
• Reservation confirmation (if required)
Station Amenities:
• Luggage storage/lockers
• Waiting lounges (first class)
• Shops and restaurants
• WiFi (often available)
Tips:
• Large stations can be confusing - allow time
• Some stations have multiple terminals
• Check which station in multi-station cities
• Keep luggage with you or locked
• Arrive 30 minutes early (longer for high-speed trains)
• Check departure boards for platform/track number
• Platforms often announced 15-20 min before
Boarding:
• No security screening like airports (usually)
• Find your car number on ticket
• Reserved seats have seat numbers on ticket
• Unreserved: Sit in any available seat in your class
What to Bring:
• Ticket (digital or printed)
• ID/passport (international trains)
• Reservation confirmation (if required)
Station Amenities:
• Luggage storage/lockers
• Waiting lounges (first class)
• Shops and restaurants
• WiFi (often available)
Tips:
• Large stations can be confusing - allow time
• Some stations have multiple terminals
• Check which station in multi-station cities
• Keep luggage with you or locked
Cruises 2
Identification:
Closed-Loop Cruises (US):
• Start and end at same US port
• US citizens: Government-issued photo ID + birth certificate
• Passport recommended but not required
International Cruises:
• Valid passport (6 months validity recommended)
• Visas if required for ports of call
Other Documents:
• Cruise booking confirmation
• Boarding pass (complete online check-in)
• Credit card for onboard account
• Vaccination records (COVID, yellow fever for some)
• Travel insurance documents
Tips:
• Complete online check-in before arrival
• Upload documents to cruise line app
• Bring copies of all documents
• Check visa requirements for every port
• Passport gives flexibility if plans change
Closed-Loop Cruises (US):
• Start and end at same US port
• US citizens: Government-issued photo ID + birth certificate
• Passport recommended but not required
International Cruises:
• Valid passport (6 months validity recommended)
• Visas if required for ports of call
Other Documents:
• Cruise booking confirmation
• Boarding pass (complete online check-in)
• Credit card for onboard account
• Vaccination records (COVID, yellow fever for some)
• Travel insurance documents
Tips:
• Complete online check-in before arrival
• Upload documents to cruise line app
• Bring copies of all documents
• Check visa requirements for every port
• Passport gives flexibility if plans change
Typically Included:
• Accommodation in your cabin
• Most meals (main dining room, buffet, some specialty)
• Entertainment (shows, movies, activities)
• Pool, gym, fitness classes
• Kids' clubs
• Room service (may have delivery fee)
NOT Included:
• Gratuities/tips ($15-$20/person/day)
• Alcoholic beverages
• Specialty restaurants ($25-$75/person)
• Shore excursions
• Spa treatments
• Casino gambling
• WiFi packages
• Photos
Optional Packages:
• Drink package: $50-$100/day
• Specialty dining package
• WiFi package: $10-$20/day
• Shore excursion credits
Tips:
• Compare all-inclusive lines vs. traditional
• Book packages before cruise for discounts
• Set daily budget for extras
• Prepay gratuities to spread cost
• Accommodation in your cabin
• Most meals (main dining room, buffet, some specialty)
• Entertainment (shows, movies, activities)
• Pool, gym, fitness classes
• Kids' clubs
• Room service (may have delivery fee)
NOT Included:
• Gratuities/tips ($15-$20/person/day)
• Alcoholic beverages
• Specialty restaurants ($25-$75/person)
• Shore excursions
• Spa treatments
• Casino gambling
• WiFi packages
• Photos
Optional Packages:
• Drink package: $50-$100/day
• Specialty dining package
• WiFi package: $10-$20/day
• Shore excursion credits
Tips:
• Compare all-inclusive lines vs. traditional
• Book packages before cruise for discounts
• Set daily budget for extras
• Prepay gratuities to spread cost
Tours 3
Booking Options:
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Common Policies:
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Types of Vouchers:
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Booking Travel 3
Tips for Finding Best Fares:
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Group Bookings (10+ Travelers):
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Group Booking Payment Terms:
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Bag Info 18
Carry-On Bags Guidelines:
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Carry-On Packing Guide:
Always Pack in Carry-On:
• Medications and prescriptions
• Valuables (jewelry, electronics)
• Important documents
• One change of clothes
• Phone chargers
• Laptop and tablets
• Keys
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Baby formula, medications
Electronics:
• Laptops must come out at security
• Tablets and e-readers OK in bag
• Spare batteries in carry-on only
• Power banks under 100Wh allowed
Allowed Items:
• Food (solid items)
• Books and magazines
• Travel pillow and blanket
• Headphones
• Small scissors (under 4")
Always Pack in Carry-On:
• Medications and prescriptions
• Valuables (jewelry, electronics)
• Important documents
• One change of clothes
• Phone chargers
• Laptop and tablets
• Keys
Liquids Rule (3-1-1):
• 3.4 oz (100ml) containers max
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: Baby formula, medications
Electronics:
• Laptops must come out at security
• Tablets and e-readers OK in bag
• Spare batteries in carry-on only
• Power banks under 100Wh allowed
Allowed Items:
• Food (solid items)
• Books and magazines
• Travel pillow and blanket
• Headphones
• Small scissors (under 4")
Adding Checked Bags:
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
Prohibited Items List:
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Food and Drinks on Flights:
Solid Foods - YES:
• Sandwiches and wraps
• Fruits and vegetables
• Snacks (chips, crackers, nuts)
• Candy and chocolate
• Baked goods
• Meal prep containers
Liquids - RESTRICTIONS:
• Follow 3-1-1 rule (3.4oz containers)
• Exceptions for baby food/formula
• Frozen items OK if fully frozen
• Purchased after security is unlimited
Special Items:
• Ice packs must be frozen solid
• Live seafood - check with airline
• Alcohol purchased at duty free - OK
• Fresh meat/fish - may have restrictions
International Flights:
• Meat and produce may be restricted
• Check destination country rules
• Declare all food at customs
• Some items will be confiscated
Tip: Bring an empty water bottle and fill after security!
Solid Foods - YES:
• Sandwiches and wraps
• Fruits and vegetables
• Snacks (chips, crackers, nuts)
• Candy and chocolate
• Baked goods
• Meal prep containers
Liquids - RESTRICTIONS:
• Follow 3-1-1 rule (3.4oz containers)
• Exceptions for baby food/formula
• Frozen items OK if fully frozen
• Purchased after security is unlimited
Special Items:
• Ice packs must be frozen solid
• Live seafood - check with airline
• Alcohol purchased at duty free - OK
• Fresh meat/fish - may have restrictions
International Flights:
• Meat and produce may be restricted
• Check destination country rules
• Declare all food at customs
• Some items will be confiscated
Tip: Bring an empty water bottle and fill after security!
Lost or Delayed Baggage Procedure:
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Filing a Baggage Claim:
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
Items Prohibited in Checked Bags
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
Prohibited & Permitted Items
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
Items Prohibited in Hold Baggage at London Heathrow & Gatwick
Passengers are not permitted to carry the following in hold baggage:
Explosives and Incendiary Substances:
• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military stores
• Fireworks and other pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives
These items are capable of being used to cause serious injury or pose a threat to aircraft safety.
Passengers are not permitted to carry the following in hold baggage:
Explosives and Incendiary Substances:
• Ammunition
• Blasting caps
• Detonators and fuses
• Mines, grenades, and other explosive military stores
• Fireworks and other pyrotechnics
• Smoke-generating canisters and cartridges
• Dynamite, gunpowder, and plastic explosives
These items are capable of being used to cause serious injury or pose a threat to aircraft safety.
Dual-Use Items Prohibited in Carry-On Bags
Prohibited items include weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons. Bringing a prohibited item to a security checkpoint - even accidentally - is illegal.
Sharp Objects:
• Any device with folding or retractable blade
• Box cutters and razor blades
• Knives (any length, composition, or description)
• Meat cleavers
• Metal scissors with pointed tips
• Ice axes/ice picks
• Sabers and swords
• Spare blades
• Straight razors
Sports Gear:
• Balance gliders, hoverboards with lithium batteries
• Baseball bats and cricket bats
• Bows and arrows
• Camping stoves
• Golf clubs
• Hockey sticks and lacrosse sticks
• Pool cues
• Self-inflating life vests
• Ski poles
• Spear guns
Tools:
• Axes and hatchets
• Cattle prods
• Crowbars
• Drills (including cordless portable power drills)
• Hammers
• Motorized tools (chainsaws, generators)
• Saws (including cordless portable power saws)
• Screwdrivers (except eyeglass repair kits)
• Tools greater than 7 inches
• Wrenches and pliers
Martial Arts/Self Defense Items:
• Billy clubs, blackjacks, night sticks
• Brass knuckles
• Dog-repellent spray
• Kubatons
• Mace/pepper spray
• Martial arts weapons
• Nunchakus
• Stun guns/shocking devices
• Throwing stars
Guns and Firearms:
View airline firearm policy for info on firearms, shooting equipment, airsoft, BB guns, air guns, pellet guns, and realistic replicas.
Not sure? Check with TSA.
Prohibited items include weapons, explosives, incendiaries, and items that are seemingly harmless but may be used as weapons. Bringing a prohibited item to a security checkpoint - even accidentally - is illegal.
Sharp Objects:
• Any device with folding or retractable blade
• Box cutters and razor blades
• Knives (any length, composition, or description)
• Meat cleavers
• Metal scissors with pointed tips
• Ice axes/ice picks
• Sabers and swords
• Spare blades
• Straight razors
Sports Gear:
• Balance gliders, hoverboards with lithium batteries
• Baseball bats and cricket bats
• Bows and arrows
• Camping stoves
• Golf clubs
• Hockey sticks and lacrosse sticks
• Pool cues
• Self-inflating life vests
• Ski poles
• Spear guns
Tools:
• Axes and hatchets
• Cattle prods
• Crowbars
• Drills (including cordless portable power drills)
• Hammers
• Motorized tools (chainsaws, generators)
• Saws (including cordless portable power saws)
• Screwdrivers (except eyeglass repair kits)
• Tools greater than 7 inches
• Wrenches and pliers
Martial Arts/Self Defense Items:
• Billy clubs, blackjacks, night sticks
• Brass knuckles
• Dog-repellent spray
• Kubatons
• Mace/pepper spray
• Martial arts weapons
• Nunchakus
• Stun guns/shocking devices
• Throwing stars
Guns and Firearms:
View airline firearm policy for info on firearms, shooting equipment, airsoft, BB guns, air guns, pellet guns, and realistic replicas.
Not sure? Check with TSA.
Explosives and Flammables Prohibited in Carry-On
Explosive Materials:
• Blasting caps
• Dynamite
• Fireworks
• Flares (in any form)
• Hand grenades
• Plastic explosives
• Realistic replicas of explosives
Flammable Items:
• Aerosol (except personal care/toiletries in limited quantities)
• Fuels and gasoline
• Gas torches
• Lighter fluid
• Matches (strike-anywhere prohibited; 1 book safety matches allowed)
• MREs (self-heating Meals Ready to Eat)
• Realistic replicas of incendiaries
• Torch lighters
• Turpentine and paint thinner
Chemicals:
• Chlorine for pools and spas
• Compressed gas cylinders (including fire extinguishers)
• Helium-filled balloons
• Liquid bleach
• Paint
• Spillable batteries
• Tear gas
Personal Air Purifiers:
• Small portable air cleaners worn with neck strap
• NOT considered "medical devices"
• May NOT be used onboard at any time
• Must be in "OFF" position
• Battery-operated models prohibited from checked bags
Explosive Materials:
• Blasting caps
• Dynamite
• Fireworks
• Flares (in any form)
• Hand grenades
• Plastic explosives
• Realistic replicas of explosives
Flammable Items:
• Aerosol (except personal care/toiletries in limited quantities)
• Fuels and gasoline
• Gas torches
• Lighter fluid
• Matches (strike-anywhere prohibited; 1 book safety matches allowed)
• MREs (self-heating Meals Ready to Eat)
• Realistic replicas of incendiaries
• Torch lighters
• Turpentine and paint thinner
Chemicals:
• Chlorine for pools and spas
• Compressed gas cylinders (including fire extinguishers)
• Helium-filled balloons
• Liquid bleach
• Paint
• Spillable batteries
• Tear gas
Personal Air Purifiers:
• Small portable air cleaners worn with neck strap
• NOT considered "medical devices"
• May NOT be used onboard at any time
• Must be in "OFF" position
• Battery-operated models prohibited from checked bags
Items Prohibited in Carry-On at London Heathrow & Gatwick
a. Guns, Firearms and Projectile Devices:
• Firearms (pistols, revolvers, rifles, shotguns)
• Toy guns, replicas, imitation firearms
• Component parts of firearms (excluding telescopic sights)
• Compressed air and CO2 guns
• Signal flare pistols and starter pistols
• Bows, cross bows and arrows
• Harpoon guns and spear guns
• Slingshots and catapults
b. Stunning Devices:
• Stun guns, Tasers, stun batons
• Animal stunners and killers
• Mace, pepper sprays, capsicum sprays
• Tear gas, acid sprays, animal repellent sprays
c. Sharp Point or Edge Objects:
• Axes, hatchets, cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades over 6cm
• Scissors with blades over 6cm (from fulcrum)
• Martial arts equipment with sharp point/edge
• Swords and sabres
d. Workmen's Tools:
• Crowbars
• Drills and drill bits (including cordless)
• Tools with blade/shaft over 6cm (screwdrivers, chisels)
• Saws (including cordless)
• Blowtorches
• Bolt guns and nail guns
e. Blunt Instruments:
• Baseball and softball bats
• Clubs and batons (billy clubs, blackjacks, night sticks)
• Martial arts equipment
f. Explosives and Incendiaries:
• Ammunition, blasting caps, detonators
• Replica or imitation explosive devices
• Mines, grenades, military stores
• Fireworks and pyrotechnics
• Smoke-generating canisters
• Dynamite, gunpowder, plastic explosives
a. Guns, Firearms and Projectile Devices:
• Firearms (pistols, revolvers, rifles, shotguns)
• Toy guns, replicas, imitation firearms
• Component parts of firearms (excluding telescopic sights)
• Compressed air and CO2 guns
• Signal flare pistols and starter pistols
• Bows, cross bows and arrows
• Harpoon guns and spear guns
• Slingshots and catapults
b. Stunning Devices:
• Stun guns, Tasers, stun batons
• Animal stunners and killers
• Mace, pepper sprays, capsicum sprays
• Tear gas, acid sprays, animal repellent sprays
c. Sharp Point or Edge Objects:
• Axes, hatchets, cleavers
• Ice axes and ice picks
• Razor blades and box cutters
• Knives with blades over 6cm
• Scissors with blades over 6cm (from fulcrum)
• Martial arts equipment with sharp point/edge
• Swords and sabres
d. Workmen's Tools:
• Crowbars
• Drills and drill bits (including cordless)
• Tools with blade/shaft over 6cm (screwdrivers, chisels)
• Saws (including cordless)
• Blowtorches
• Bolt guns and nail guns
e. Blunt Instruments:
• Baseball and softball bats
• Clubs and batons (billy clubs, blackjacks, night sticks)
• Martial arts equipment
f. Explosives and Incendiaries:
• Ammunition, blasting caps, detonators
• Replica or imitation explosive devices
• Mines, grenades, military stores
• Fireworks and pyrotechnics
• Smoke-generating canisters
• Dynamite, gunpowder, plastic explosives
3-1-1 Directive for Carry-On Bags
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
Electronic Devices Permitted in Carry-On
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Medication Permitted in Carry-On
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
Assistive and Special Devices
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
International Flight Bag Policies
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Bookings 1
Check These First:
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
Travel Requirements 14
International Travel Documents:
Essential Documents:
• Valid passport (6+ months validity)
• Visa (if required for destination)
• Return/onward ticket proof
• Travel insurance documents
• Hotel reservations
Passport Requirements:
• Must be valid 6 months beyond travel dates
• Must have blank pages for stamps
• Name must match ticket exactly
• Check condition (no significant damage)
Visa Requirements:
• Check destination country requirements
• Apply well in advance (6-8 weeks)
• Some countries offer visa on arrival
• Some allow visa-free entry
• E-visas available for many destinations
Additional Documents May Include:
• Yellow fever certificate
• COVID-19 related documents (if applicable)
• Travel authorization (ESTA, eTA, etc.)
• Invitation letters
• Proof of sufficient funds
Always Check:
Destination country's embassy website for current requirements.
Essential Documents:
• Valid passport (6+ months validity)
• Visa (if required for destination)
• Return/onward ticket proof
• Travel insurance documents
• Hotel reservations
Passport Requirements:
• Must be valid 6 months beyond travel dates
• Must have blank pages for stamps
• Name must match ticket exactly
• Check condition (no significant damage)
Visa Requirements:
• Check destination country requirements
• Apply well in advance (6-8 weeks)
• Some countries offer visa on arrival
• Some allow visa-free entry
• E-visas available for many destinations
Additional Documents May Include:
• Yellow fever certificate
• COVID-19 related documents (if applicable)
• Travel authorization (ESTA, eTA, etc.)
• Invitation letters
• Proof of sufficient funds
Always Check:
Destination country's embassy website for current requirements.
Health Requirements for Travel:
Vaccinations:
• Some required (Yellow Fever for certain countries)
• Others recommended (Hepatitis, Typhoid, etc.)
• Check CDC/WHO recommendations
• Get vaccinations 4-6 weeks before travel
• Carry vaccination records
Travel Health Kit:
• Prescription medications (original containers)
• Doctor's letter for controlled substances
• Basic first aid supplies
• Insect repellent
• Sunscreen
• Hand sanitizer
Destination-Specific:
• Malaria prophylaxis (Africa, Asia, S. America)
• Altitude sickness prevention (high elevation)
• Water purification (developing regions)
Travel Insurance Should Cover:
• Medical emergencies abroad
• Medical evacuation
• Trip interruption for illness
• Pre-existing conditions (check policy)
Resources:
• CDC: wwwnc.cdc.gov/travel
• WHO: www.who.int/travel-advice
Vaccinations:
• Some required (Yellow Fever for certain countries)
• Others recommended (Hepatitis, Typhoid, etc.)
• Check CDC/WHO recommendations
• Get vaccinations 4-6 weeks before travel
• Carry vaccination records
Travel Health Kit:
• Prescription medications (original containers)
• Doctor's letter for controlled substances
• Basic first aid supplies
• Insect repellent
• Sunscreen
• Hand sanitizer
Destination-Specific:
• Malaria prophylaxis (Africa, Asia, S. America)
• Altitude sickness prevention (high elevation)
• Water purification (developing regions)
Travel Insurance Should Cover:
• Medical emergencies abroad
• Medical evacuation
• Trip interruption for illness
• Pre-existing conditions (check policy)
Resources:
• CDC: wwwnc.cdc.gov/travel
• WHO: www.who.int/travel-advice
Common Immigration Forms:
Arriving in the US:
• Customs Declaration (Form 6059B)
• Given on plane or at kiosk
• List items you're bringing in
• Report currency over $10,000
US ESTA (Visa Waiver):
• Apply online before travel
• Valid for 2 years
• Cost: $21
• For VWP countries only
Arriving in UK:
• Landing card (may be required)
• ETA (Electronic Travel Authorization) coming soon
Arriving in EU:
• ETIAS (coming soon for visa-free countries)
• No current form required for most
Arriving in Canada:
• eTA required for visa-exempt countries
• Cost: CAD $7
• Valid for 5 years
Tips:
• Complete forms accurately
• Bring a pen for paper forms
• Know your accommodation address
• Have return ticket information handy
• Be honest about goods you're carrying
Arriving in the US:
• Customs Declaration (Form 6059B)
• Given on plane or at kiosk
• List items you're bringing in
• Report currency over $10,000
US ESTA (Visa Waiver):
• Apply online before travel
• Valid for 2 years
• Cost: $21
• For VWP countries only
Arriving in UK:
• Landing card (may be required)
• ETA (Electronic Travel Authorization) coming soon
Arriving in EU:
• ETIAS (coming soon for visa-free countries)
• No current form required for most
Arriving in Canada:
• eTA required for visa-exempt countries
• Cost: CAD $7
• Valid for 5 years
Tips:
• Complete forms accurately
• Bring a pen for paper forms
• Know your accommodation address
• Have return ticket information handy
• Be honest about goods you're carrying
Customs Declaration Guide:
Always Declare:
• Currency over $10,000 (or equivalent)
• Commercial goods/samples
• Gifts over the duty-free limit
• Food products (meat, fruits, vegetables)
• Plants and plant products
• Animals or animal products
• Medications (especially controlled)
Duty-Free Allowances (US Example):
• Personal goods: $800 (returning US residents)
• Alcohol: 1 liter (if 21+)
• Cigarettes: 200
• Gifts: Included in $800 limit
Prohibited Items:
• Illegal drugs
• Counterfeit goods
• Endangered wildlife products
• Certain foods (varies by country)
• Weapons (undeclared)
Consequences of Not Declaring:
• Fines and penalties
• Seizure of goods
• Criminal charges possible
• Future travel complications
When in Doubt:
Declare it! Honest mistakes are treated leniently. Hiding items is a serious offense.
Always Declare:
• Currency over $10,000 (or equivalent)
• Commercial goods/samples
• Gifts over the duty-free limit
• Food products (meat, fruits, vegetables)
• Plants and plant products
• Animals or animal products
• Medications (especially controlled)
Duty-Free Allowances (US Example):
• Personal goods: $800 (returning US residents)
• Alcohol: 1 liter (if 21+)
• Cigarettes: 200
• Gifts: Included in $800 limit
Prohibited Items:
• Illegal drugs
• Counterfeit goods
• Endangered wildlife products
• Certain foods (varies by country)
• Weapons (undeclared)
Consequences of Not Declaring:
• Fines and penalties
• Seizure of goods
• Criminal charges possible
• Future travel complications
When in Doubt:
Declare it! Honest mistakes are treated leniently. Hiding items is a serious offense.
REAL ID Information:
What is REAL ID?
• Federal security standard for IDs
• Required for domestic US flights (starting May 2025)
• Required for federal facilities
• Issued by your state DMV
• Has star marking in corner
Do You Need It?
• For domestic US flights: YES (after deadline)
• For international flights: NO (use passport)
• For everyday identification: Regular ID still works
Alternatives to REAL ID for Flying:
• US Passport or Passport Card
• DHS Trusted Traveler cards (Global Entry, TSA PreCheck)
• US Military ID
• Some tribal IDs
• State Enhanced Driver's License
How to Get REAL ID:
1. Check if your state offers it
2. Gather required documents
3. Visit DMV in person
4. Pay applicable fee
5. Receive REAL ID compliant license
Required Documents:
• Proof of identity (passport, birth certificate)
• Proof of SSN
• Two proofs of residency
• Proof of legal name change (if applicable)
What is REAL ID?
• Federal security standard for IDs
• Required for domestic US flights (starting May 2025)
• Required for federal facilities
• Issued by your state DMV
• Has star marking in corner
Do You Need It?
• For domestic US flights: YES (after deadline)
• For international flights: NO (use passport)
• For everyday identification: Regular ID still works
Alternatives to REAL ID for Flying:
• US Passport or Passport Card
• DHS Trusted Traveler cards (Global Entry, TSA PreCheck)
• US Military ID
• Some tribal IDs
• State Enhanced Driver's License
How to Get REAL ID:
1. Check if your state offers it
2. Gather required documents
3. Visit DMV in person
4. Pay applicable fee
5. Receive REAL ID compliant license
Required Documents:
• Proof of identity (passport, birth certificate)
• Proof of SSN
• Two proofs of residency
• Proof of legal name change (if applicable)
Acceptable IDs for Domestic US Flights:
Standard Acceptable IDs:
• REAL ID compliant driver's license
• US Passport or Passport Card
• DHS Trusted Traveler Card
• US Military ID (active duty)
• Permanent Resident Card
• Border Crossing Card
• USCIS Employment Authorization
State IDs (Check REAL ID Compliance):
• Driver's license
• State-issued ID card
• Enhanced Driver's License (border states)
Other Accepted IDs:
• Tribal ID (some federally recognized)
• Canadian provincial license
• Foreign government passport
• Transportation Worker ID (TWIC)
Forgot Your ID?
• TSA may use identity verification process
• Expect delays and additional screening
• Not guaranteed to board
• Arrive extra early
For Children:
• Under 18: No ID required for domestic
• Must travel with adult
• School ID recommended but not required
Standard Acceptable IDs:
• REAL ID compliant driver's license
• US Passport or Passport Card
• DHS Trusted Traveler Card
• US Military ID (active duty)
• Permanent Resident Card
• Border Crossing Card
• USCIS Employment Authorization
State IDs (Check REAL ID Compliance):
• Driver's license
• State-issued ID card
• Enhanced Driver's License (border states)
Other Accepted IDs:
• Tribal ID (some federally recognized)
• Canadian provincial license
• Foreign government passport
• Transportation Worker ID (TWIC)
Forgot Your ID?
• TSA may use identity verification process
• Expect delays and additional screening
• Not guaranteed to board
• Arrive extra early
For Children:
• Under 18: No ID required for domestic
• Must travel with adult
• School ID recommended but not required
International Travel: Know Before You Go
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Passport Requirements
A valid passport is required for ALL customers (regardless of age) traveling to or from the United States.
Important: A U.S. passport card CANNOT be used for airline travel.
Passport Condition:
• Must be in good condition (not damaged, torn, or defaced)
• Per U.S. Department of State requirements
Validity Requirements:
• Some countries require passports valid for at least 6 months from entry date
• Some countries require 2-4 blank pages available
• Check destination country requirements before travel
Name Matching:
• Name on passport MUST match name on reservation
• If names don't match, you may need additional documents
• Example: Notarized marriage certificate for name change
Manage Your Passport:
For information on how to obtain, renew, or manage your passport, visit the U.S. Department of State Passport website.
A valid passport is required for ALL customers (regardless of age) traveling to or from the United States.
Important: A U.S. passport card CANNOT be used for airline travel.
Passport Condition:
• Must be in good condition (not damaged, torn, or defaced)
• Per U.S. Department of State requirements
Validity Requirements:
• Some countries require passports valid for at least 6 months from entry date
• Some countries require 2-4 blank pages available
• Check destination country requirements before travel
Name Matching:
• Name on passport MUST match name on reservation
• If names don't match, you may need additional documents
• Example: Notarized marriage certificate for name change
Manage Your Passport:
For information on how to obtain, renew, or manage your passport, visit the U.S. Department of State Passport website.
Other Travel Documents You May Need
In addition to your passport, some destinations require further documentation:
Common Requirements:
• Valid visa - check embassy requirements
• Tourist card - some destinations require purchase on arrival
• Proof of health insurance and/or immunizations
• Proof of onward or return travel (if not a national of destination country)
Traveling with Children:
• Minor travel consent form required if:
- Child traveling internationally with only one parent
- Child traveling with another adult (not parent)
• Download Minor Travel Consent Form before travel
Find Requirements:
Visit the U.S. Department of State International Travel Information website for:
• Country-specific requirements
• Embassy information
• Travel advisories
In addition to your passport, some destinations require further documentation:
Common Requirements:
• Valid visa - check embassy requirements
• Tourist card - some destinations require purchase on arrival
• Proof of health insurance and/or immunizations
• Proof of onward or return travel (if not a national of destination country)
Traveling with Children:
• Minor travel consent form required if:
- Child traveling internationally with only one parent
- Child traveling with another adult (not parent)
• Download Minor Travel Consent Form before travel
Find Requirements:
Visit the U.S. Department of State International Travel Information website for:
• Country-specific requirements
• Embassy information
• Travel advisories
United Kingdom Entry Requirements
NEW UK ETA REQUIREMENT:
All travelers (including children) from the U.S., Canada, and other visa-free countries must have an Electronic Travel Authorisation (ETA) to enter or travel through the UK.
How to Apply:
• Fastest way: Download the UK ETA app
• Processing time: Up to 3 business days
• Apply before travel - don't wait until departure day!
Who Needs ETA:
• U.S. citizens
• Canadian citizens
• Citizens of other visa-free countries
• All ages including children
What ETA Covers:
• Entry to the UK
• Transit through the UK
• Valid for tourism, business, transit
Important: Do not travel without confirmed ETA approval. Check the UK Government ETA page for current information and application.
NEW UK ETA REQUIREMENT:
All travelers (including children) from the U.S., Canada, and other visa-free countries must have an Electronic Travel Authorisation (ETA) to enter or travel through the UK.
How to Apply:
• Fastest way: Download the UK ETA app
• Processing time: Up to 3 business days
• Apply before travel - don't wait until departure day!
Who Needs ETA:
• U.S. citizens
• Canadian citizens
• Citizens of other visa-free countries
• All ages including children
What ETA Covers:
• Entry to the UK
• Transit through the UK
• Valid for tourism, business, transit
Important: Do not travel without confirmed ETA approval. Check the UK Government ETA page for current information and application.
Documentation for U.S. Territories
Puerto Rico, St. Thomas, and St. Croix:
For U.S. Citizens:
• Passport NOT required to enter U.S. territories
• Recommended: Carry proof of U.S. residency or citizenship for return to the United States
For Non-U.S. Citizens:
• Valid passport REQUIRED for travel between U.S. and any U.S. territory
• Applicable visa requirements still apply
Be Prepared:
• Random document and bag inspections may occur in any U.S. territory
• All customers should have identification ready
More Information:
Find detailed travel document requirements at the U.S. Department of State website.
Puerto Rico, St. Thomas, and St. Croix:
For U.S. Citizens:
• Passport NOT required to enter U.S. territories
• Recommended: Carry proof of U.S. residency or citizenship for return to the United States
For Non-U.S. Citizens:
• Valid passport REQUIRED for travel between U.S. and any U.S. territory
• Applicable visa requirements still apply
Be Prepared:
• Random document and bag inspections may occur in any U.S. territory
• All customers should have identification ready
More Information:
Find detailed travel document requirements at the U.S. Department of State website.
ESTA Program for Non-U.S. Citizens
Some customers may be eligible for a visa waiver under the Customs and Border Protection's ESTA program.
What is ESTA?
• Electronic System for Travel Authorization
• Allows visa-free travel to the U.S. for eligible countries
• Part of the Visa Waiver Program (VWP)
Who Can Apply:
• Citizens of VWP countries (40 countries including UK, Germany, Japan, Australia, etc.)
• Traveling to U.S. for tourism or business
• Staying 90 days or less
ESTA Details:
• Valid for 2 years or until passport expires
• Allows multiple entries to the U.S.
• Must be approved BEFORE travel
• Cost: $21 USD
Apply Early:
Travelers are encouraged to apply when preparing travel plans - don't wait until the last minute!
Apply Now:
For more information and to apply, visit the CBP ESTA website.
Some customers may be eligible for a visa waiver under the Customs and Border Protection's ESTA program.
What is ESTA?
• Electronic System for Travel Authorization
• Allows visa-free travel to the U.S. for eligible countries
• Part of the Visa Waiver Program (VWP)
Who Can Apply:
• Citizens of VWP countries (40 countries including UK, Germany, Japan, Australia, etc.)
• Traveling to U.S. for tourism or business
• Staying 90 days or less
ESTA Details:
• Valid for 2 years or until passport expires
• Allows multiple entries to the U.S.
• Must be approved BEFORE travel
• Cost: $21 USD
Apply Early:
Travelers are encouraged to apply when preparing travel plans - don't wait until the last minute!
Apply Now:
For more information and to apply, visit the CBP ESTA website.
Biometric Self-Boarding: The Future is Here
We're piloting a paperless and deviceless biometric self-boarding process on select international flights.
What is Biometric Boarding?
• Uses facial recognition technology
• No need for boarding pass or ID
• Secure verification via Customs & Border Protection's Traveler Verification Service (TVS)
Currently Available At:
• New York (JFK)
• Boston (BOS)
• Washington, DC (DCA)
• Fort Lauderdale (FLL)
How It Works:
1. Approach the biometric camera at the gate
2. Your face is matched to your passport photo on file
3. Verification takes seconds
4. Board the aircraft - no documents needed!
Benefits:
• Faster boarding process
• No fumbling for documents
• Enhanced security
• Seamless travel experience
Note: Biometric boarding is optional. You can always choose traditional document verification.
We're piloting a paperless and deviceless biometric self-boarding process on select international flights.
What is Biometric Boarding?
• Uses facial recognition technology
• No need for boarding pass or ID
• Secure verification via Customs & Border Protection's Traveler Verification Service (TVS)
Currently Available At:
• New York (JFK)
• Boston (BOS)
• Washington, DC (DCA)
• Fort Lauderdale (FLL)
How It Works:
1. Approach the biometric camera at the gate
2. Your face is matched to your passport photo on file
3. Verification takes seconds
4. Board the aircraft - no documents needed!
Benefits:
• Faster boarding process
• No fumbling for documents
• Enhanced security
• Seamless travel experience
Note: Biometric boarding is optional. You can always choose traditional document verification.
Connecting International Flights in the U.S.
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
Rewards 1
Earning Points:
• Flights: 1 point per $1 spent
• Hotels: 1 point per $1 spent
• Cars: 1 point per $1 spent
• Tours: 1 point per $1 spent
• Bonus points on promotions
Membership Tiers:
• Basic: 0-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-29,999 points
• Platinum: 30,000+ points
Tier Benefits:
• Silver: 10% bonus points, priority support
• Gold: 25% bonus points, free seat selection, lounge access
• Platinum: 50% bonus points, upgrades, exclusive deals
Redeeming Points:
• 100 points = $1 credit
• Use towards any booking
• Combine with other payment methods
Points Expiration:
• Points valid for 24 months
• Activity extends expiration
• Check balance in account
• Flights: 1 point per $1 spent
• Hotels: 1 point per $1 spent
• Cars: 1 point per $1 spent
• Tours: 1 point per $1 spent
• Bonus points on promotions
Membership Tiers:
• Basic: 0-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-29,999 points
• Platinum: 30,000+ points
Tier Benefits:
• Silver: 10% bonus points, priority support
• Gold: 25% bonus points, free seat selection, lounge access
• Platinum: 50% bonus points, upgrades, exclusive deals
Redeeming Points:
• 100 points = $1 credit
• Use towards any booking
• Combine with other payment methods
Points Expiration:
• Points valid for 24 months
• Activity extends expiration
• Check balance in account
Traveling Together 7
Group Travel Planning Guide:
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Sitting Together on Flights:
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Flying with Kids Complete Guide:
Infants (Under 2):
• Can sit on lap (free or small fee)
• FAA-approved car seat recommended
• Bassinets on long-haul (request ahead)
• Bring more supplies than you think
Toddlers (2-5):
• Must have own seat
• Car seat or CARES harness recommended
• Aisle seat for bathroom access
• Pack snacks and entertainment
Older Children (6-12):
• Window seat for distraction
• Download movies/games before flight
• Pack activity bag
• Let them help with their bag
Packing Checklist:
• Diapers and wipes (extras!)
• Change of clothes (for you and child)
• Favorite toy/comfort item
• Snacks and drinks
• Entertainment devices
• Headphones (kid-sized)
• Medications
Pro Tips:
• Book flights around nap time
• Feed during takeoff/landing (ear pressure)
• Let kids burn energy before boarding
• Gate check stroller
Infants (Under 2):
• Can sit on lap (free or small fee)
• FAA-approved car seat recommended
• Bassinets on long-haul (request ahead)
• Bring more supplies than you think
Toddlers (2-5):
• Must have own seat
• Car seat or CARES harness recommended
• Aisle seat for bathroom access
• Pack snacks and entertainment
Older Children (6-12):
• Window seat for distraction
• Download movies/games before flight
• Pack activity bag
• Let them help with their bag
Packing Checklist:
• Diapers and wipes (extras!)
• Change of clothes (for you and child)
• Favorite toy/comfort item
• Snacks and drinks
• Entertainment devices
• Headphones (kid-sized)
• Medications
Pro Tips:
• Book flights around nap time
• Feed during takeoff/landing (ear pressure)
• Let kids burn energy before boarding
• Gate check stroller
Family-Friendly Services:
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
Traveling with Pets Guide:
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
Service Animals on Flights:
Definition (US DOT):
• Dogs only (as of 2021)
• Individually trained to perform tasks
• For person with disability
• Emotional support animals are NOT service animals
What's Required:
• DOT Service Animal Air Transportation Form
• DOT Service Animal Relief Attestation Form
• Submit 48 hours before departure
• Health/behavior attestation from owner
Your Rights:
• No fee charged
• Can fly in cabin
• Must be on floor or in lap
• Cannot block aisles
• One service animal per person typically
Airline May Deny If:
• Animal poses safety threat
• Documentation incomplete
• Animal is disruptive
• Too large to be accommodated
Emotional Support Animals (ESA):
• No longer recognized by US airlines
• Must follow pet policies
• Fees apply
• Cabin restrictions apply
Psychiatric Service Dogs:
• Still considered service animals
• Same rights as other service dogs
• Must perform trained task
Definition (US DOT):
• Dogs only (as of 2021)
• Individually trained to perform tasks
• For person with disability
• Emotional support animals are NOT service animals
What's Required:
• DOT Service Animal Air Transportation Form
• DOT Service Animal Relief Attestation Form
• Submit 48 hours before departure
• Health/behavior attestation from owner
Your Rights:
• No fee charged
• Can fly in cabin
• Must be on floor or in lap
• Cannot block aisles
• One service animal per person typically
Airline May Deny If:
• Animal poses safety threat
• Documentation incomplete
• Animal is disruptive
• Too large to be accommodated
Emotional Support Animals (ESA):
• No longer recognized by US airlines
• Must follow pet policies
• Fees apply
• Cabin restrictions apply
Psychiatric Service Dogs:
• Still considered service animals
• Same rights as other service dogs
• Must perform trained task
Pet Travel Checklist
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Support 1
Immediate Emergencies (911 situations):
• Call local emergency services
• US: 911 | EU: 112 | UK: 999
• Then contact us for rebooking assistance
Travel Emergencies:
• 24/7 Emergency Line: +1-XXX-XXX-XXXX
• For: Stranded, missed connections, urgent changes
• We can: Rebook flights, extend hotels, arrange transport
Medical Emergencies:
• Seek medical attention first
• Contact travel insurance provider
• Keep all receipts and documentation
• We can help find English-speaking doctors
Lost/Stolen Passport:
1. File police report
2. Contact nearest embassy/consulate
3. Get emergency travel document
4. We can assist with rebooking if needed
Before You Travel:
• Save emergency numbers in phone
• Register with your embassy
• Share itinerary with family
• Know insurance policy details
• Call local emergency services
• US: 911 | EU: 112 | UK: 999
• Then contact us for rebooking assistance
Travel Emergencies:
• 24/7 Emergency Line: +1-XXX-XXX-XXXX
• For: Stranded, missed connections, urgent changes
• We can: Rebook flights, extend hotels, arrange transport
Medical Emergencies:
• Seek medical attention first
• Contact travel insurance provider
• Keep all receipts and documentation
• We can help find English-speaking doctors
Lost/Stolen Passport:
1. File police report
2. Contact nearest embassy/consulate
3. Get emergency travel document
4. We can assist with rebooking if needed
Before You Travel:
• Save emergency numbers in phone
• Register with your embassy
• Share itinerary with family
• Know insurance policy details
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.