ARA
FRA
ESP
SWA
How can we help you?
General 3
We recommend booking at least 2-4 weeks in advance for domestic travel and 4-8 weeks for international trips. Peak seasons like holidays and safari seasons may require earlier booking (2-3 months) to secure availability and the best rates. Last-minute bookings are also possible based on availability.
Our Travel Services:
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Group Travel Services:
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
Check-In 1
Ways to Get Your Boarding Pass:
1. Mobile Boarding Pass:
• Check in via airline app
• Save to Apple Wallet or Google Pay
• Screenshot as backup
• Most convenient option
2. Print at Home:
• Check in online
• Print boarding pass PDF
• Good backup for international travel
3. Airport Kiosk:
• Use self-service kiosk
• Enter confirmation code or scan passport
• Print boarding pass
4. Check-in Counter:
• Agent prints boarding pass
• Required for some situations (pets, special assistance)
What's on Your Boarding Pass:
• Name, flight number, date
• Departure/arrival cities and times
• Gate and seat number
• Boarding group/zone
• TSA PreCheck indicator (if applicable)
• Barcode for scanning
1. Mobile Boarding Pass:
• Check in via airline app
• Save to Apple Wallet or Google Pay
• Screenshot as backup
• Most convenient option
2. Print at Home:
• Check in online
• Print boarding pass PDF
• Good backup for international travel
3. Airport Kiosk:
• Use self-service kiosk
• Enter confirmation code or scan passport
• Print boarding pass
4. Check-in Counter:
• Agent prints boarding pass
• Required for some situations (pets, special assistance)
What's on Your Boarding Pass:
• Name, flight number, date
• Departure/arrival cities and times
• Gate and seat number
• Boarding group/zone
• TSA PreCheck indicator (if applicable)
• Barcode for scanning
Hotels 1
Typical Cancellation Policies:
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Tours 2
Booking Options:
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Common Policies:
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Booking Travel 3
Ground Transfers We Offer:
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Group Bookings (10+ Travelers):
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Group Booking Payment Terms:
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Bookings 4
Where to Find Your Booking:
Email:
• Check inbox and spam folders
• Search for airline/hotel name
• Search for "confirmation" or "itinerary"
Airline/Hotel Website:
1. Go to "Manage Booking" or "My Trips"
2. Enter confirmation code + last name
3. View full itinerary
Booking Site (Expedia, etc.):
1. Log into your account
2. Go to "My Trips" or "My Bookings"
3. Find by date or destination
MilesTour Bookings:
1. Log into your MilesTour account
2. Go to "My Bookings" in dashboard
3. View, modify, or print itinerary
Can't Find It?
• Check credit card statement for merchant name
• Call airline/hotel with travel dates + name
• Check if booking was made in someone else's name
Email:
• Check inbox and spam folders
• Search for airline/hotel name
• Search for "confirmation" or "itinerary"
Airline/Hotel Website:
1. Go to "Manage Booking" or "My Trips"
2. Enter confirmation code + last name
3. View full itinerary
Booking Site (Expedia, etc.):
1. Log into your account
2. Go to "My Trips" or "My Bookings"
3. Find by date or destination
MilesTour Bookings:
1. Log into your MilesTour account
2. Go to "My Bookings" in dashboard
3. View, modify, or print itinerary
Can't Find It?
• Check credit card statement for merchant name
• Call airline/hotel with travel dates + name
• Check if booking was made in someone else's name
Check These First:
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
Credit & Debit Cards:
• Visa
• Mastercard
• American Express
• Discover
Digital Wallets:
• Apple Pay
• Google Pay
• PayPal
Mobile Money (Select Regions):
• M-Pesa
• Airtel Money
• MTN Mobile Money
Other Options:
• Bank transfer (select bookings)
• Gift cards (where available)
• Points/Miles redemption
Payment Security:
• All transactions are encrypted
• PCI-DSS compliant
• 3D Secure verification
• Fraud monitoring
Currency:
• Multiple currencies supported
• Exchange rates shown at booking
• Some cards charge foreign transaction fees
• Visa
• Mastercard
• American Express
• Discover
Digital Wallets:
• Apple Pay
• Google Pay
• PayPal
Mobile Money (Select Regions):
• M-Pesa
• Airtel Money
• MTN Mobile Money
Other Options:
• Bank transfer (select bookings)
• Gift cards (where available)
• Points/Miles redemption
Payment Security:
• All transactions are encrypted
• PCI-DSS compliant
• 3D Secure verification
• Fraud monitoring
Currency:
• Multiple currencies supported
• Exchange rates shown at booking
• Some cards charge foreign transaction fees
Our Security Measures:
Payment Security:
• 256-bit SSL encryption
• PCI-DSS Level 1 compliant
• Secure payment gateways
• No storage of full card numbers
Data Protection:
• GDPR compliant
• Data encryption at rest
• Regular security audits
• Limited employee access
Account Security:
• Two-factor authentication available
• Secure password requirements
• Session timeout protection
• Login notifications
Your Responsibility:
• Use strong, unique passwords
• Don't share login credentials
• Log out on shared devices
• Report suspicious activity
If You Suspect Fraud:
1. Contact us immediately
2. Change your password
3. Monitor your accounts
4. Contact your bank if needed
Payment Security:
• 256-bit SSL encryption
• PCI-DSS Level 1 compliant
• Secure payment gateways
• No storage of full card numbers
Data Protection:
• GDPR compliant
• Data encryption at rest
• Regular security audits
• Limited employee access
Account Security:
• Two-factor authentication available
• Secure password requirements
• Session timeout protection
• Login notifications
Your Responsibility:
• Use strong, unique passwords
• Don't share login credentials
• Log out on shared devices
• Report suspicious activity
If You Suspect Fraud:
1. Contact us immediately
2. Change your password
3. Monitor your accounts
4. Contact your bank if needed
Traveling Together 2
Group Travel Planning Guide:
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Sitting Together on Flights:
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.