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Booking Travel 7
Our Fares Overview:
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Tips for Finding Best Fares:
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Included in All Fares:
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
Ground Transfers We Offer:
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Booking Ground Transfers:
When Booking Your Trip:
• Add transfers during flight/hotel checkout
• Often discounted when bundled
• Automatically synced with your itinerary
After Booking:
• Go to 'Manage My Trip'
• Select 'Add Ground Transfer'
• Enter pickup and dropoff locations
• Choose vehicle type
• Confirm booking
Information Needed:
• Flight number and arrival time
• Number of passengers
• Luggage count
• Hotel or destination address
• Special requirements (child seats, wheelchair)
Important Notes:
• Book at least 24 hours in advance
• Free cancellation up to 24 hours before
• Driver will monitor your flight
• Contact details sent via email
• 24/7 support available
When Booking Your Trip:
• Add transfers during flight/hotel checkout
• Often discounted when bundled
• Automatically synced with your itinerary
After Booking:
• Go to 'Manage My Trip'
• Select 'Add Ground Transfer'
• Enter pickup and dropoff locations
• Choose vehicle type
• Confirm booking
Information Needed:
• Flight number and arrival time
• Number of passengers
• Luggage count
• Hotel or destination address
• Special requirements (child seats, wheelchair)
Important Notes:
• Book at least 24 hours in advance
• Free cancellation up to 24 hours before
• Driver will monitor your flight
• Contact details sent via email
• 24/7 support available
Group Bookings (10+ Travelers):
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Group Booking Payment Terms:
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.