ARA
FRA
ESP
SWA
How can we help you?
General 7
We offer a wide range of tours including cultural experiences, adventure tours, luxury getaways, safari expeditions, and customized itineraries. Popular destinations include East Africa (Kenya, Tanzania, Rwanda), Europe, Asia, and beyond. Whether you are looking for a beach relaxation, mountain trekking, or city exploration, we have something for everyone.
Yes! We specialize in creating personalized travel experiences. Our team works with you to tailor every aspect of your trip including destinations, accommodations, activities, and travel dates to match your preferences and budget. Contact us to start planning your custom adventure.
We accept multiple payment methods for your convenience including credit/debit cards (Visa, MasterCard), M-Pesa mobile payments, PayPal, and bank transfers. All transactions are secured with industry-standard encryption to protect your financial information.
Our cancellation policy varies by service type. Generally, cancellations made 48+ hours before departure receive a full refund. Cancellations within 24-48 hours may incur a partial fee. Some special rates and promotional offers may be non-refundable. Please review the specific terms at the time of booking or contact our support team for details.
Our Travel Services:
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Flights:
• Domestic and international
• Economy, business, first class
• One-way, round-trip, multi-city
• Multiple airlines compared
Hotels & Stays:
• Hotels (budget to luxury)
• Resorts and all-inclusive
• Vacation rentals
• Airbnbs and apartments
Transportation:
• Car rentals worldwide
• Airport transfers
• Train tickets
• Bus passes
Experiences:
• Tours and activities
• Day trips
• Cruise packages
• Adventure travel
Packages:
• Flight + hotel bundles
• Complete vacation packages
• Group travel deals
• Custom itineraries
Why Book With Us:
• Best price guarantee
• 24/7 customer support
• Easy booking and changes
• Rewards program
Travel Insurance Options:
Trip Cancellation:
• Reimburses prepaid costs
• Covers illness, emergency, job loss
• Usually 100% of trip cost
Medical Coverage:
• Emergency medical treatment
• Medical evacuation
• Coverage: $50,000-$500,000+
Travel Delay:
• Meals, hotel for long delays
• Missed connection coverage
• Typically after 6-12 hour delay
Baggage Protection:
• Lost, stolen, damaged luggage
• Delayed baggage expenses
• Coverage: $500-$2,500
Cancel for Any Reason (CFAR):
• Cancel for ANY reason
• 50-75% reimbursement
• Must buy within 14-21 days of deposit
• Premium option (40-60% more)
Tips:
• Buy early for best coverage
• Read exclusions carefully
• Check credit card travel benefits
• Compare multiple providers
Trip Cancellation:
• Reimburses prepaid costs
• Covers illness, emergency, job loss
• Usually 100% of trip cost
Medical Coverage:
• Emergency medical treatment
• Medical evacuation
• Coverage: $50,000-$500,000+
Travel Delay:
• Meals, hotel for long delays
• Missed connection coverage
• Typically after 6-12 hour delay
Baggage Protection:
• Lost, stolen, damaged luggage
• Delayed baggage expenses
• Coverage: $500-$2,500
Cancel for Any Reason (CFAR):
• Cancel for ANY reason
• 50-75% reimbursement
• Must buy within 14-21 days of deposit
• Premium option (40-60% more)
Tips:
• Buy early for best coverage
• Read exclusions carefully
• Check credit card travel benefits
• Compare multiple providers
Group Travel Services:
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
What Qualifies as Group:
• 10+ passengers (flights)
• 5+ rooms (hotels)
• 8+ guests (tours)
Benefits of Group Booking:
• Discounted rates
• Flexible payment plans
• Dedicated group coordinator
• Room/seat blocking
• Custom itineraries
How to Request:
1. Fill out group inquiry form
2. Provide travel dates and size
3. Receive custom quote
4. Review and confirm
Types of Groups:
• Corporate/business travel
• Weddings and events
• School/educational trips
• Sports teams
• Family reunions
• Religious pilgrimages
Contact:
• Email: groups@milestour.com
• Phone: 1-800-XXX-XXXX ext. 2
• Response within 24-48 hours
Tips:
• Book 3-6 months in advance
• Collect passport info early
• Have point of contact for group
Baggage 3
Baggage allowance varies by airline and ticket class. Generally:
Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines
Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)
Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees
Always check your specific airline's policy before traveling.
Economy Class:
• Carry-on: 1 bag (7-10kg) + 1 personal item
• Checked bag: 1 bag (23kg) - may incur fees on budget airlines
Business/First Class:
• Carry-on: 2 bags (10-14kg each)
• Checked bags: 2 bags (32kg each)
Budget Airlines (e.g., Spirit, Frontier, Ryanair):
• Usually only a personal item is included
• All other bags require additional fees
Always check your specific airline's policy before traveling.
Standard carry-on dimensions (may vary by airline):
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Most Airlines:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm) including handles and wheels
• Weight: 7-10 kg (15-22 lbs)
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
Tips:
• Measure your bag before arriving at the airport
• Soft-sided bags may squeeze into overhead bins easier
• If your carry-on is too large, you may be forced to check it (with fees)
Immediate Steps:
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
1. Report to airline baggage service desk BEFORE leaving airport
2. Get a Property Irregularity Report (PIR) number
3. Keep all receipts for essential purchases
Lost Baggage:
• Airlines must search for 21 days (international) or 5-7 days (domestic)
• Compensation up to ~$3,800 (international) or varies (domestic)
• File claim with tracking number and contents list
Delayed Baggage:
• Airlines should cover reasonable essential expenses
• Keep receipts for toiletries, clothing (reasonable amounts)
• Most bags are found within 24-48 hours
Damaged Baggage:
• Report immediately at airport
• Take photos of damage
• Airlines may repair, replace, or compensate
Tips:
• Keep valuables and essentials in carry-on
• Take photo of bag contents before travel
• Consider travel insurance for high-value items
Accessibility 4
Age Requirements:
• 5-7 years: Some airlines don't accept, others require direct flights only
• 8-11 years: Unaccompanied Minor (UM) service required
• 12-14 years: UM service optional (varies by airline)
• 15-17 years: Usually can travel as adult
Unaccompanied Minor Service Includes:
• Dedicated airline staff escort
• Priority boarding
• In-flight monitoring
• Handoff to designated guardian at destination
Requirements:
• Advance booking (usually 48+ hours)
• Completed UM forms with guardian info
• ID verification at check-in
• Guardian must wait until plane departs
• Recipient must show ID at arrival
Fees: Typically $100-$150 each way (varies by airline)
• 5-7 years: Some airlines don't accept, others require direct flights only
• 8-11 years: Unaccompanied Minor (UM) service required
• 12-14 years: UM service optional (varies by airline)
• 15-17 years: Usually can travel as adult
Unaccompanied Minor Service Includes:
• Dedicated airline staff escort
• Priority boarding
• In-flight monitoring
• Handoff to designated guardian at destination
Requirements:
• Advance booking (usually 48+ hours)
• Completed UM forms with guardian info
• ID verification at check-in
• Guardian must wait until plane departs
• Recipient must show ID at arrival
Fees: Typically $100-$150 each way (varies by airline)
General Guidelines:
• <28 weeks: Generally safe to fly without restrictions
• 28-36 weeks: Check airline policy; may need medical certificate
• >36 weeks (or 32 for multiples): Most airlines won't allow travel
Medical Certificate May Be Required:
• After 28 weeks on some airlines
• Must be dated within 7 days of travel
• Should confirm due date and fitness to fly
Tips for Comfortable Travel:
• Book aisle seat for easy movement
• Wear compression socks
• Stay hydrated (bring empty water bottle)
• Walk around every 30-60 minutes
• Avoid gas-producing foods before flight
• Wear seatbelt below belly
When NOT to Fly:
• High-risk pregnancy
• History of premature labor
• Severe morning sickness
• Consult your doctor before booking
• <28 weeks: Generally safe to fly without restrictions
• 28-36 weeks: Check airline policy; may need medical certificate
• >36 weeks (or 32 for multiples): Most airlines won't allow travel
Medical Certificate May Be Required:
• After 28 weeks on some airlines
• Must be dated within 7 days of travel
• Should confirm due date and fitness to fly
Tips for Comfortable Travel:
• Book aisle seat for easy movement
• Wear compression socks
• Stay hydrated (bring empty water bottle)
• Walk around every 30-60 minutes
• Avoid gas-producing foods before flight
• Wear seatbelt below belly
When NOT to Fly:
• High-risk pregnancy
• History of premature labor
• Severe morning sickness
• Consult your doctor before booking
Types of Assistance Available:
• WCHR: Wheelchair for ramp - can walk short distances
• WCHS: Wheelchair for steps - can walk to/from seat
• WCHC: Wheelchair for cabin - cannot walk at all
• Hearing/Visual assistance
• Oxygen equipment
How to Request:
1. Request when booking (preferred)
2. Call airline at least 48 hours before
3. Arrive early (2+ hours domestic, 3+ international)
4. Confirm at check-in
What's Provided Free:
• Wheelchair and attendant service
• Priority boarding
• Assistance through security and boarding
• Help with carry-on luggage
Your Own Mobility Device:
• Manual wheelchairs: Free in cargo
• Electric wheelchairs: Free, but notify airline
• Batteries: Specific rules for lithium batteries
• WCHR: Wheelchair for ramp - can walk short distances
• WCHS: Wheelchair for steps - can walk to/from seat
• WCHC: Wheelchair for cabin - cannot walk at all
• Hearing/Visual assistance
• Oxygen equipment
How to Request:
1. Request when booking (preferred)
2. Call airline at least 48 hours before
3. Arrive early (2+ hours domestic, 3+ international)
4. Confirm at check-in
What's Provided Free:
• Wheelchair and attendant service
• Priority boarding
• Assistance through security and boarding
• Help with carry-on luggage
Your Own Mobility Device:
• Manual wheelchairs: Free in cargo
• Electric wheelchairs: Free, but notify airline
• Batteries: Specific rules for lithium batteries
Visual Impairment:
• Verbal assistance with navigation
• Braille safety cards on some airlines
• Priority boarding for orientation
• Guide dogs travel free
Hearing Impairment:
• Written communication available
• Visual alerts for boarding
• Closed captioning on IFE
• Hearing dogs travel free
Mobility Assistance:
• Aisle chairs for boarding
• Accessible lavatories (wide-body aircraft)
• Movable armrests
• Priority seating near lavatory
Cognitive/Developmental Disabilities:
• Pre-board for familiarization
• Request quiet seating area
• Airlines trained in assisting
• Consider flying during off-peak times
How to Request:
• Note special needs when booking
• Call airline 48+ hours before
• Arrive early to allow extra time
• Verbal assistance with navigation
• Braille safety cards on some airlines
• Priority boarding for orientation
• Guide dogs travel free
Hearing Impairment:
• Written communication available
• Visual alerts for boarding
• Closed captioning on IFE
• Hearing dogs travel free
Mobility Assistance:
• Aisle chairs for boarding
• Accessible lavatories (wide-body aircraft)
• Movable armrests
• Priority seating near lavatory
Cognitive/Developmental Disabilities:
• Pre-board for familiarization
• Request quiet seating area
• Airlines trained in assisting
• Consider flying during off-peak times
How to Request:
• Note special needs when booking
• Call airline 48+ hours before
• Arrive early to allow extra time
Pets 1
In-Cabin Carrier Requirements:
• Soft or hard-sided
• Max dimensions: 18" x 11" x 11" (varies by airline)
• Leak-proof bottom
• Ventilation on at least 2 sides
• Pet must be able to stand, turn, lie down
• Must fit completely under seat
Cargo Kennel Requirements:
• IATA-approved hard-sided kennel
• Size: Pet must stand and turn comfortably
• Ventilation on all sides
• Live animal stickers
• Water dish attached inside
• No wheels (or wheels removed)
Preparation Tips:
• Get pet used to carrier weeks before
• Include familiar blanket/toy
• Don't feed 4-6 hours before flight
• Freeze water dish so it doesn't spill
• Soft or hard-sided
• Max dimensions: 18" x 11" x 11" (varies by airline)
• Leak-proof bottom
• Ventilation on at least 2 sides
• Pet must be able to stand, turn, lie down
• Must fit completely under seat
Cargo Kennel Requirements:
• IATA-approved hard-sided kennel
• Size: Pet must stand and turn comfortably
• Ventilation on all sides
• Live animal stickers
• Water dish attached inside
• No wheels (or wheels removed)
Preparation Tips:
• Get pet used to carrier weeks before
• Include familiar blanket/toy
• Don't feed 4-6 hours before flight
• Freeze water dish so it doesn't spill
Check-In 3
When to Check In:
• Online check-in opens: 24-48 hours before departure
• Best time: As soon as it opens for best seat selection
• Closes: 1-2 hours before departure
How to Check In:
1. Go to airline website or app
2. Enter booking reference and last name
3. Confirm passenger details
4. Select seats (if not already done)
5. Add any extras (bags, meals)
6. Download or print boarding pass
Benefits of Online Check-In:
• Skip check-in counter lines
• Early seat selection
• Digital boarding pass on phone
• Faster airport experience
When You MUST Check In at Airport:
• Traveling with pets
• Unaccompanied minors
• Oversized baggage
• Document verification needed
• International flights (some airlines)
• Online check-in opens: 24-48 hours before departure
• Best time: As soon as it opens for best seat selection
• Closes: 1-2 hours before departure
How to Check In:
1. Go to airline website or app
2. Enter booking reference and last name
3. Confirm passenger details
4. Select seats (if not already done)
5. Add any extras (bags, meals)
6. Download or print boarding pass
Benefits of Online Check-In:
• Skip check-in counter lines
• Early seat selection
• Digital boarding pass on phone
• Faster airport experience
When You MUST Check In at Airport:
• Traveling with pets
• Unaccompanied minors
• Oversized baggage
• Document verification needed
• International flights (some airlines)
Recommended Arrival Times:
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
Domestic Flights:
• Standard: 2 hours before departure
• Peak times/holidays: 2.5-3 hours
• With checked bags: Add 30 minutes
International Flights:
• Standard: 3 hours before departure
• First-time international: 3.5 hours
• Complex connections: 4 hours
Factors That May Require More Time:
• Traveling with children/pets
• Special assistance needed
• Large/oversized baggage
• Peak travel days (Friday, Sunday)
• Holiday periods
• Visa/immigration document checks
Cutting It Close?
• Check-in counters close: 45-60 min before departure
• Boarding gates close: 15-30 min before departure
• TSA recommends 30 min minimum at security
Ways to Get Your Boarding Pass:
1. Mobile Boarding Pass:
• Check in via airline app
• Save to Apple Wallet or Google Pay
• Screenshot as backup
• Most convenient option
2. Print at Home:
• Check in online
• Print boarding pass PDF
• Good backup for international travel
3. Airport Kiosk:
• Use self-service kiosk
• Enter confirmation code or scan passport
• Print boarding pass
4. Check-in Counter:
• Agent prints boarding pass
• Required for some situations (pets, special assistance)
What's on Your Boarding Pass:
• Name, flight number, date
• Departure/arrival cities and times
• Gate and seat number
• Boarding group/zone
• TSA PreCheck indicator (if applicable)
• Barcode for scanning
1. Mobile Boarding Pass:
• Check in via airline app
• Save to Apple Wallet or Google Pay
• Screenshot as backup
• Most convenient option
2. Print at Home:
• Check in online
• Print boarding pass PDF
• Good backup for international travel
3. Airport Kiosk:
• Use self-service kiosk
• Enter confirmation code or scan passport
• Print boarding pass
4. Check-in Counter:
• Agent prints boarding pass
• Required for some situations (pets, special assistance)
What's on Your Boarding Pass:
• Name, flight number, date
• Departure/arrival cities and times
• Gate and seat number
• Boarding group/zone
• TSA PreCheck indicator (if applicable)
• Barcode for scanning
Flights 5
Ways to Change Your Flight:
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)
What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)
Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee
Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts
1. Online: Manage Booking on airline website
2. Airline App
3. Call airline customer service
4. At airport counter (if urgent)
What Can Be Changed:
• Date and time
• Route (may have fare difference)
• Passenger name (policies vary, often restricted)
• Add services (bags, seats, meals)
Fees & Policies:
• Basic Economy: Usually no changes allowed
• Standard Economy: $0-$200 change fee + fare difference
• Business/First: Often free changes
• Same-day changes: Sometimes free or reduced fee
Tips:
• Change within 24 hours of booking: Usually free
• Book flexible fares for important trips
• Check if travel insurance covers changes
• Sign up for price drop alerts
24-Hour Rule (US DOT):
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US
Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary
Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)
How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)
Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage
• Cancel within 24 hours of booking = Full refund
• Flight must be 7+ days away
• Applies to all airlines selling in US
Cancellation by Fare Type:
• Basic Economy: No refund, may get credit minus fees
• Regular Economy: Credit or refund minus change fee
• Refundable fares: Full refund to original payment
• Award tickets: Miles returned, fees vary
Airline-Initiated Cancellation:
• Full refund guaranteed
• Rebooking on next available flight
• Possible compensation (varies by region)
How to Cancel:
1. Manage Booking online
2. Call airline directly
3. Request refund vs. credit (important!)
Travel Insurance:
• Cancel for Any Reason (CFAR) coverage
• Medical cancellation coverage
• Trip interruption coverage
When You're Entitled to a Refund:
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
• Airline cancels your flight
• Significant schedule change (2+ hours)
• Downgrade from purchased cabin class
• Refundable ticket cancelled by you
• Within 24 hours of booking
How to Request:
1. Go to airline's Manage Booking
2. Look for "Request Refund" option
3. Or call airline customer service
4. Keep confirmation number handy
Refund Timeline:
• Credit card: 7 business days (US law)
• Cash/check: 20 business days
• Travel credit: Often immediate
Credit vs. Refund:
• Always request REFUND first
• Credits may expire (usually 1 year)
• Credits may have booking restrictions
Dispute:
• File DOT complaint if airline refuses valid refund
• Credit card chargeback (last resort)
Immediate Steps:
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses
Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)
Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails
What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill
Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything
1. Check airline app for rebooking options
2. Join customer service line AND call simultaneously
3. Check alternative airlines/routes
4. Keep all receipts for expenses
Your Rights (US):
• Full refund if you choose not to travel
• Rebooking on next available flight
• No legal requirement for meals/hotels (domestic)
Your Rights (EU - EC 261):
• €250-€600 compensation for delays 3+ hours
• Meals and refreshments
• Hotel if overnight delay
• Transport to hotel
• 2 phone calls/emails
What Airlines Typically Offer:
• Rebooking on partner airlines
• Meal vouchers (4+ hour delays)
• Hotel vouchers (overnight delays, airline fault)
• Travel credits/miles as goodwill
Tips:
• Have backup flight options researched
• Know the rebooking policies
• Be polite but firm with agents
• Document everything
When You Can Select Seats:
• During booking (may cost extra)
• At online check-in (24-48 hours before)
• At airport check-in counter
• At the gate (limited options)
Seat Types & Fees:
• Standard seats: Often free at check-in
• Extra legroom: $15-$75
• Exit row: $25-$100 (must be able-bodied adult)
• Preferred/front seats: $10-$50
• Window/Aisle guarantee: Sometimes extra fee
Tips for Better Seats:
• Check in exactly when it opens
• Set fare alerts - prices may drop
• Elite status = free seat selection
• SeatGuru.com shows best seats on each plane
• Call airline for special requests
Can't Sit Together?
• Ask gate agent politely
• Other passengers often willing to swap
• During booking (may cost extra)
• At online check-in (24-48 hours before)
• At airport check-in counter
• At the gate (limited options)
Seat Types & Fees:
• Standard seats: Often free at check-in
• Extra legroom: $15-$75
• Exit row: $25-$100 (must be able-bodied adult)
• Preferred/front seats: $10-$50
• Window/Aisle guarantee: Sometimes extra fee
Tips for Better Seats:
• Check in exactly when it opens
• Set fare alerts - prices may drop
• Elite status = free seat selection
• SeatGuru.com shows best seats on each plane
• Call airline for special requests
Can't Sit Together?
• Ask gate agent politely
• Other passengers often willing to swap
International 2
Visa Types:
• Visa-free: No visa needed (e.g., US citizens to EU for 90 days)
• Visa on arrival: Get visa at destination airport
• eVisa/ETA: Apply online before travel
• Traditional visa: Apply at embassy/consulate
How to Check Requirements:
1. Visit destination country's embassy website
2. Check your country's foreign affairs website
3. Use visa checking tools (iVisa, VisaHQ)
Common eVisa/ETA Examples:
• US: ESTA for Visa Waiver Program countries
• Canada: eTA for visa-exempt countries
• Australia: ETA or eVisitor
• UK: Electronic Travel Authorisation (ETA)
• EU: ETIAS (coming soon)
Tips:
• Apply well in advance (some take weeks)
• Have return ticket and hotel booking ready
• Proof of funds may be required
• Check if transit visa needed for layovers
• Visa-free: No visa needed (e.g., US citizens to EU for 90 days)
• Visa on arrival: Get visa at destination airport
• eVisa/ETA: Apply online before travel
• Traditional visa: Apply at embassy/consulate
How to Check Requirements:
1. Visit destination country's embassy website
2. Check your country's foreign affairs website
3. Use visa checking tools (iVisa, VisaHQ)
Common eVisa/ETA Examples:
• US: ESTA for Visa Waiver Program countries
• Canada: eTA for visa-exempt countries
• Australia: ETA or eVisitor
• UK: Electronic Travel Authorisation (ETA)
• EU: ETIAS (coming soon)
Tips:
• Apply well in advance (some take weeks)
• Have return ticket and hotel booking ready
• Proof of funds may be required
• Check if transit visa needed for layovers
Common Digital Forms:
United States:
• ESTA (Visa Waiver countries) - Apply 72+ hours before
• Customs Declaration (paper or Mobile Passport app)
Canada:
• eTA (visa-exempt visitors) - Apply before booking flight
• ArriveCAN (may be required)
United Kingdom:
• ETA (Electronic Travel Authorisation) - Apply in advance
European Union:
• ETIAS (coming soon for visa-exempt travelers)
Australia:
• ETA or eVisitor - Apply via app or online
• Digital Passenger Declaration
Tips:
• Complete forms BEFORE arriving at airport
• Save confirmation on phone and print copy
• Keep approval email accessible offline
• Some require payment ($10-$20 typically)
United States:
• ESTA (Visa Waiver countries) - Apply 72+ hours before
• Customs Declaration (paper or Mobile Passport app)
Canada:
• eTA (visa-exempt visitors) - Apply before booking flight
• ArriveCAN (may be required)
United Kingdom:
• ETA (Electronic Travel Authorisation) - Apply in advance
European Union:
• ETIAS (coming soon for visa-exempt travelers)
Australia:
• ETA or eVisitor - Apply via app or online
• Digital Passenger Declaration
Tips:
• Complete forms BEFORE arriving at airport
• Save confirmation on phone and print copy
• Keep approval email accessible offline
• Some require payment ($10-$20 typically)
Hotels 3
Standard Times:
• Check-in: 3:00 PM (15:00)
• Check-out: 11:00 AM (11:00)
Early Check-in:
• Request in advance or at arrival
• May be available if room is ready
• Early check-in fee: $20-$50 typically
• Elite members often get free early check-in
Late Check-out:
• Request at front desk morning of departure
• May be complimentary if hotel isn't full
• Late check-out fee: $20-$100
• 1-2 hours extension often free
Tips:
• Book directly with hotel for flexibility
• Mention special occasions
• Join loyalty program before stay
• If arriving early, ask to store luggage
• If leaving late, use the pool/gym first
• Check-in: 3:00 PM (15:00)
• Check-out: 11:00 AM (11:00)
Early Check-in:
• Request in advance or at arrival
• May be available if room is ready
• Early check-in fee: $20-$50 typically
• Elite members often get free early check-in
Late Check-out:
• Request at front desk morning of departure
• May be complimentary if hotel isn't full
• Late check-out fee: $20-$100
• 1-2 hours extension often free
Tips:
• Book directly with hotel for flexibility
• Mention special occasions
• Join loyalty program before stay
• If arriving early, ask to store luggage
• If leaving late, use the pool/gym first
Typical Cancellation Policies:
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Flexible Rate:
• Free cancellation until 24-48 hours before
• Full refund to original payment method
• Higher nightly rate
Non-Refundable Rate:
• Lower price (10-20% discount)
• No refund if cancelled
• May allow date changes (fees apply)
Advance Purchase:
• Paid at booking
• Usually non-refundable
• Best for certain travel plans
How to Cancel:
1. Log into booking account
2. Find reservation and select "Cancel"
3. Or call hotel directly
4. Get cancellation confirmation number
Tips:
• Book flexible if plans might change
• Check policy BEFORE booking
• Set calendar reminder for cancellation deadline
• Travel insurance can cover non-refundable bookings
Payment Options:
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Pay at Hotel:
• Credit card hold at booking (authorization)
• Full payment at check-out
• Can change payment method at hotel
Pay Now (Prepaid):
• Charged when booking
• Often lower rates
• Usually non-refundable
At Check-in:
• Credit/debit card required for incidentals
• Hold: $50-$200 per night typically
• Debit cards: Actual hold on funds
• Released 3-7 days after check-out
Resort Fees:
• Mandatory daily fee at some hotels
• Covers WiFi, pool, gym, etc.
• $25-$50 per night
• Paid at check-out (not in advertised rate)
Taxes:
• City/state hotel taxes: 10-18%
• Tourism taxes in some cities
• Added to final bill
Cars 3
Required Documents:
• Valid driver's license (in Latin alphabet or with IDP)
• Credit card in driver's name
• Booking confirmation
• Passport (for international rentals)
Age Requirements:
• Minimum age: 21-25 (varies by company/location)
• Under 25: Young driver surcharge ($20-$30/day)
• Senior drivers: Some destinations have max age limits
International Driving Permit (IDP):
• Required in many countries
• Translates your license
• Get from AAA or automobile club before travel
• Must carry with original license
Credit Card Requirements:
• Major credit card (Visa, Mastercard, Amex)
• In renter's name
• With sufficient credit limit for hold
• Debit cards: Often not accepted or require extra steps
• Valid driver's license (in Latin alphabet or with IDP)
• Credit card in driver's name
• Booking confirmation
• Passport (for international rentals)
Age Requirements:
• Minimum age: 21-25 (varies by company/location)
• Under 25: Young driver surcharge ($20-$30/day)
• Senior drivers: Some destinations have max age limits
International Driving Permit (IDP):
• Required in many countries
• Translates your license
• Get from AAA or automobile club before travel
• Must carry with original license
Credit Card Requirements:
• Major credit card (Visa, Mastercard, Amex)
• In renter's name
• With sufficient credit limit for hold
• Debit cards: Often not accepted or require extra steps
Types of Coverage:
CDW/LDW (Collision/Loss Damage Waiver):
• Covers damage to rental car
• Usually has deductible ($0-$1,000)
• $15-$30/day if purchased at counter
Liability Insurance:
• Covers damage you cause to others
• Often included in base rate
• May want supplemental for higher limits
Personal Effects Coverage:
• Covers theft of belongings from car
• Usually covered by homeowner's/renter's insurance
Alternative Coverage Sources:
• Your auto insurance policy (check before travel)
• Credit card benefits (Visa, Mastercard, Amex)
• Travel insurance policies
Tips:
• Check existing coverage BEFORE booking
• Premium credit cards often include primary CDW
• Take photos of car at pickup
• Decline coverage you already have
CDW/LDW (Collision/Loss Damage Waiver):
• Covers damage to rental car
• Usually has deductible ($0-$1,000)
• $15-$30/day if purchased at counter
Liability Insurance:
• Covers damage you cause to others
• Often included in base rate
• May want supplemental for higher limits
Personal Effects Coverage:
• Covers theft of belongings from car
• Usually covered by homeowner's/renter's insurance
Alternative Coverage Sources:
• Your auto insurance policy (check before travel)
• Credit card benefits (Visa, Mastercard, Amex)
• Travel insurance policies
Tips:
• Check existing coverage BEFORE booking
• Premium credit cards often include primary CDW
• Take photos of car at pickup
• Decline coverage you already have
Common Additional Fees:
Airport Surcharge:
• 10-15% extra for airport pickup
• Consider off-airport location to save
Young Driver Fee:
• Under 25: $20-$35/day extra
Additional Driver:
• $10-$15/day per driver
• Often free for spouse/domestic partner
One-Way Rental:
• Dropping at different location: $50-$500+
Equipment:
• GPS: $10-$15/day (use phone instead)
• Child seat: $10-$15/day (bring your own)
• Toll transponder: $5-$10/day + tolls
After-Hours Return:
• Some locations charge extra
• Or may be closed
Tips:
• Compare total price, not daily rate
• Book through rental company directly for best cancellation
• Use discount codes (AAA, airlines, employers)
• Check for all-inclusive rates
Airport Surcharge:
• 10-15% extra for airport pickup
• Consider off-airport location to save
Young Driver Fee:
• Under 25: $20-$35/day extra
Additional Driver:
• $10-$15/day per driver
• Often free for spouse/domestic partner
One-Way Rental:
• Dropping at different location: $50-$500+
Equipment:
• GPS: $10-$15/day (use phone instead)
• Child seat: $10-$15/day (bring your own)
• Toll transponder: $5-$10/day + tolls
After-Hours Return:
• Some locations charge extra
• Or may be closed
Tips:
• Compare total price, not daily rate
• Book through rental company directly for best cancellation
• Use discount codes (AAA, airlines, employers)
• Check for all-inclusive rates
Trains 1
Arriving at the Station:
• Arrive 30 minutes early (longer for high-speed trains)
• Check departure boards for platform/track number
• Platforms often announced 15-20 min before
Boarding:
• No security screening like airports (usually)
• Find your car number on ticket
• Reserved seats have seat numbers on ticket
• Unreserved: Sit in any available seat in your class
What to Bring:
• Ticket (digital or printed)
• ID/passport (international trains)
• Reservation confirmation (if required)
Station Amenities:
• Luggage storage/lockers
• Waiting lounges (first class)
• Shops and restaurants
• WiFi (often available)
Tips:
• Large stations can be confusing - allow time
• Some stations have multiple terminals
• Check which station in multi-station cities
• Keep luggage with you or locked
• Arrive 30 minutes early (longer for high-speed trains)
• Check departure boards for platform/track number
• Platforms often announced 15-20 min before
Boarding:
• No security screening like airports (usually)
• Find your car number on ticket
• Reserved seats have seat numbers on ticket
• Unreserved: Sit in any available seat in your class
What to Bring:
• Ticket (digital or printed)
• ID/passport (international trains)
• Reservation confirmation (if required)
Station Amenities:
• Luggage storage/lockers
• Waiting lounges (first class)
• Shops and restaurants
• WiFi (often available)
Tips:
• Large stations can be confusing - allow time
• Some stations have multiple terminals
• Check which station in multi-station cities
• Keep luggage with you or locked
Cruises 1
Typically Included:
• Accommodation in your cabin
• Most meals (main dining room, buffet, some specialty)
• Entertainment (shows, movies, activities)
• Pool, gym, fitness classes
• Kids' clubs
• Room service (may have delivery fee)
NOT Included:
• Gratuities/tips ($15-$20/person/day)
• Alcoholic beverages
• Specialty restaurants ($25-$75/person)
• Shore excursions
• Spa treatments
• Casino gambling
• WiFi packages
• Photos
Optional Packages:
• Drink package: $50-$100/day
• Specialty dining package
• WiFi package: $10-$20/day
• Shore excursion credits
Tips:
• Compare all-inclusive lines vs. traditional
• Book packages before cruise for discounts
• Set daily budget for extras
• Prepay gratuities to spread cost
• Accommodation in your cabin
• Most meals (main dining room, buffet, some specialty)
• Entertainment (shows, movies, activities)
• Pool, gym, fitness classes
• Kids' clubs
• Room service (may have delivery fee)
NOT Included:
• Gratuities/tips ($15-$20/person/day)
• Alcoholic beverages
• Specialty restaurants ($25-$75/person)
• Shore excursions
• Spa treatments
• Casino gambling
• WiFi packages
• Photos
Optional Packages:
• Drink package: $50-$100/day
• Specialty dining package
• WiFi package: $10-$20/day
• Shore excursion credits
Tips:
• Compare all-inclusive lines vs. traditional
• Book packages before cruise for discounts
• Set daily budget for extras
• Prepay gratuities to spread cost
Booking Travel 7
Our Fares Overview:
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Basic Economy:
• Lowest price available
• Limited seat selection
• No changes or refunds
• Carry-on may be extra
Main Cabin / Economy:
• Standard amenities included
• Seat selection available
• Changes allowed with fee
• Standard carry-on and personal item
Premium Economy:
• Extra legroom
• Priority boarding
• Enhanced meal service
• Free changes
Business Class:
• Lie-flat seats on long-haul
• Premium dining
• Lounge access
• Priority everything
• Flexible booking
First Class:
• Ultimate luxury experience
• Private suites on select flights
• Dedicated concierge
• Chauffeur service (select routes)
• Full flexibility
Tips for Finding Best Fares:
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Timing:
• Book 2-3 months ahead for domestic
• Book 3-6 months ahead for international
• Tuesday/Wednesday often have lower prices
• Avoid booking last minute
Flexibility Helps:
• Be flexible with dates (+/- 3 days)
• Consider nearby airports
• Red-eye flights often cheaper
• Mid-week travel saves money
Use Our Tools:
• Set fare alerts for routes you watch
• Check our deals page regularly
• Compare one-way vs round-trip
• Look at package deals (flight + hotel)
Membership Benefits:
• Sign up for our newsletter for exclusive deals
• Elite members get additional discounts
• Use reward points for upgrades
Included in All Fares:
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
• One personal item (purse, laptop bag)
• In-flight entertainment
• Non-alcoholic beverages
• Snacks on flights 2+ hours
• Safety and emergency equipment
Varies by Fare Class:
Basic:
• Personal item only
• Seat assigned at check-in
Standard:
• + Carry-on bag
• + Advance seat selection
• + Flight changes (with fee)
Premium:
• + Checked bag included
• + Priority boarding
• + Extra legroom
• + Free changes
Business/First:
• + Multiple checked bags
• + Lounge access
• + Premium meals
• + Full flexibility
Always Check:
Exact inclusions at time of booking as they vary by airline and route.
Ground Transfers We Offer:
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Airport Shuttle:
• Shared van service
• Economical option
• Multiple stops possible
• Book 24+ hours ahead
Private Car Service:
• Door-to-door service
• Professional drivers
• Meet and greet available
• Child seats on request
Luxury Transfers:
• Premium vehicles (Mercedes, BMW)
• Complimentary water and WiFi
• Flight monitoring included
• Executive service
Group Transportation:
• Minivans (up to 7 passengers)
• Mini-buses (up to 14 passengers)
• Full coaches for large groups
Popular Routes:
• Airport to hotel
• Hotel to cruise port
• Inter-city transfers
• Day trip transportation
Booking Ground Transfers:
When Booking Your Trip:
• Add transfers during flight/hotel checkout
• Often discounted when bundled
• Automatically synced with your itinerary
After Booking:
• Go to 'Manage My Trip'
• Select 'Add Ground Transfer'
• Enter pickup and dropoff locations
• Choose vehicle type
• Confirm booking
Information Needed:
• Flight number and arrival time
• Number of passengers
• Luggage count
• Hotel or destination address
• Special requirements (child seats, wheelchair)
Important Notes:
• Book at least 24 hours in advance
• Free cancellation up to 24 hours before
• Driver will monitor your flight
• Contact details sent via email
• 24/7 support available
When Booking Your Trip:
• Add transfers during flight/hotel checkout
• Often discounted when bundled
• Automatically synced with your itinerary
After Booking:
• Go to 'Manage My Trip'
• Select 'Add Ground Transfer'
• Enter pickup and dropoff locations
• Choose vehicle type
• Confirm booking
Information Needed:
• Flight number and arrival time
• Number of passengers
• Luggage count
• Hotel or destination address
• Special requirements (child seats, wheelchair)
Important Notes:
• Book at least 24 hours in advance
• Free cancellation up to 24 hours before
• Driver will monitor your flight
• Contact details sent via email
• 24/7 support available
Group Bookings (10+ Travelers):
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Benefits of Group Booking:
• Special group rates
• Flexible payment options
• Dedicated group coordinator
• Hold seats without full payment
• Add/change names before deadline
How to Book:
1. Submit group request form
2. Provide travel dates and destination
3. Estimated number of travelers
4. Receive custom quote within 48 hours
5. Accept quote and pay deposit
6. Finalize names before deadline
Group Types We Handle:
• Corporate travel
• Destination weddings
• Family reunions
• Sports teams
• School trips
• Church groups
• Tour groups
Contact Us:
• Email: info@milestour.com
• Phone: +254 7927 24009
• Minimum: 10 passengers same flight
Group Booking Payment Terms:
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Deposit Requirements:
• 10% non-refundable deposit to confirm
• Due within 7 days of accepting quote
• Holds your group rate and seats
Payment Schedule:
• Deposit: At booking
• 50% due: 90 days before departure
• Final payment: 45 days before departure
• Name changes: Until 30 days before
Payment Methods:
• Credit/Debit cards
• Bank transfer
• Payment plans available
• Individual payments accepted
Cancellation Policy:
• 90+ days: Deposit forfeited
• 60-89 days: 50% penalty
• 30-59 days: 75% penalty
• Under 30 days: 100% penalty
Note: Special terms may apply for peak season travel. Contact your group coordinator for details.
Tours 3
Booking Options:
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Through MilesTour:
• Browse tours in destination section
• Filter by date, price, type
• Instant confirmation for most
Third-Party Platforms:
• Viator, GetYourGuide, Klook
• Compare prices and reviews
Direct with Operator:
• Local tour companies
• Hotel concierge
• Sometimes cheaper, less protection
On-Site:
• Tourist information offices
• Street vendors (use caution)
• Hotel tour desks
What to Consider:
• Group size (small groups usually better)
• Language offered
• What's included (transport, meals, entrance fees)
• Meeting point and time
• Physical difficulty level
• Cancellation policy
Tips:
• Read recent reviews
• Book popular tours in advance
• Print or download voucher
• Confirm 24 hours before
Common Policies:
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Free Cancellation:
• Cancel 24-48 hours before: Full refund
• Cancel within 24 hours: Usually no refund
• No-show: No refund
Moderate Policy:
• Cancel 7+ days: Full refund
• Cancel 3-7 days: 50% refund
• Cancel <3 days: No refund
Strict Policy:
• Cancel 14+ days: Full refund
• Cancel <14 days: No refund
• Common for exclusive/small group tours
How to Cancel:
1. Log into booking account
2. Find tour reservation
3. Select "Cancel" or "Request Refund"
4. Get confirmation email
Tips:
• Check policy BEFORE booking
• Book tours with free cancellation when possible
• Consider travel insurance for non-refundable tours
• Weather cancellations usually get full refund
Types of Vouchers:
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Digital/Mobile Voucher:
• Saved in email or app
• Show on phone screen
• QR code scanned by operator
Printed Voucher:
• Print from email or account
• Required by some operators
• Good backup option
Redemption Process:
1. Arrive at meeting point on time
2. Present voucher to tour guide/operator
3. Confirm booking details (name, date, participants)
4. Receive tickets/wristband if applicable
What's on Your Voucher:
• Confirmation number
• Tour name and date
• Meeting point and time
• Number of participants
• What's included
• Operator contact info
Tips:
• Screenshot voucher (no signal needed)
• Arrive 15 minutes early
• Have operator's phone number handy
• Know meeting point address exactly
Bag Info 13
Carry-On Bags Guidelines:
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Standard Dimensions:
• Size: 22" x 14" x 9" (56 x 36 x 23 cm)
• Includes handles and wheels
• Must fit in overhead bin
Weight Limits (varies by airline):
• Most airlines: 7-10 kg (15-22 lbs)
• Some budget airlines: 5-7 kg
• Business/First: Up to 14 kg
Personal Item:
• Size: 18" x 14" x 8" (fits under seat)
• Examples: Purse, laptop bag, small backpack
• Always included in fare
Pro Tips:
• Weigh your bag at home
• Use a soft-sided bag for flexibility
• Pack heavy items in personal item
• Wear your heaviest jacket/shoes
Budget Airlines Warning:
Some budget carriers charge extra for ANY carry-on bag. Only a small personal item may be included. Check before you fly!
Checked Baggage Information:
Standard Allowance:
• Size: 62 linear inches (158 cm) total
• Weight: 50 lbs (23 kg) typically
• Number varies by fare class
Typical Fees (one-way):
• 1st bag: $30-35 (free on premium fares)
• 2nd bag: $40-45
• Additional bags: $100-150 each
By Class:
• Basic Economy: Usually none included
• Main Cabin: 0-1 bag included
• Premium Economy: 1-2 bags included
• Business: 2 bags included
• First Class: 3 bags included
Overweight/Oversize Fees:
• 51-70 lbs: +$100
• 71-100 lbs: +$200
• Oversized (63-80"): +$100
Save Money:
• Pay online in advance (save $5-10)
• Use airline credit cards (free bags)
• Check elite status benefits
Standard Allowance:
• Size: 62 linear inches (158 cm) total
• Weight: 50 lbs (23 kg) typically
• Number varies by fare class
Typical Fees (one-way):
• 1st bag: $30-35 (free on premium fares)
• 2nd bag: $40-45
• Additional bags: $100-150 each
By Class:
• Basic Economy: Usually none included
• Main Cabin: 0-1 bag included
• Premium Economy: 1-2 bags included
• Business: 2 bags included
• First Class: 3 bags included
Overweight/Oversize Fees:
• 51-70 lbs: +$100
• 71-100 lbs: +$200
• Oversized (63-80"): +$100
Save Money:
• Pay online in advance (save $5-10)
• Use airline credit cards (free bags)
• Check elite status benefits
Adding Checked Bags:
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
When Booking:
• Add bags during checkout
• Usually cheapest option
• Automatically included in your itinerary
After Booking:
1. Go to 'Manage My Trip'
2. Select your booking
3. Click 'Add Baggage'
4. Select number of bags
5. Pay and receive confirmation
At the Airport:
• Can add at check-in kiosk
• Or at airline counter
• Usually most expensive option
• Subject to availability
Best Practices:
• Add bags at least 24 hours before
• Online prices are usually lower
• Check if bags included in your fare first
• Consider upgrading fare vs adding bags
Bag Tags:
• Print at home or airport kiosk
• Some airports have bag drop
• Keep receipt until you collect bags
Prohibited Items List:
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Never Allowed (Carry-On OR Checked):
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Compressed gases (except small aerosols)
• Poisons and toxic substances
• Infectious materials
• Radioactive materials
• Corrosives (acids, batteries with acid)
Not in Carry-On (OK in Checked):
• Sharp objects (knives, razor blades)
• Sporting equipment (bats, clubs, sticks)
• Tools over 7 inches
• Guns and ammunition (with declaration)
• Martial arts weapons
• Large scissors
Lithium Batteries:
• Under 100Wh: Carry-on OK
• 100-160Wh: Airline approval needed
• Over 160Wh: Not allowed
• Spare batteries: Carry-on only
Questions?
Contact TSA (US) or your local aviation authority for full guidelines.
Lost or Delayed Baggage Procedure:
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Immediate Steps:
1. DO NOT leave the airport yet
2. Go to airline baggage service desk
3. File a Property Irregularity Report (PIR)
4. Get your PIR reference number
5. Provide delivery address for when found
Information to Have Ready:
• Baggage claim ticket
• Booking confirmation
• Description of bag (color, brand, size)
• Contents description
• Contact phone number
• Delivery address
Reimbursement for Essentials:
• Keep ALL receipts
• Airlines cover reasonable necessities
• Toiletries, underwear, basic clothing
• Usually $50-100 per day limit
• Save receipts for reimbursement
Tracking Your Bag:
• Use airline app or website
• Call baggage hotline with PIR number
• Most bags found within 24-48 hours
Filing a Baggage Claim:
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
For Damaged Bags:
1. Report immediately at airport
2. Show damage to agent
3. Take photos of damage
4. Complete damage report form
5. Keep your claim number
For Lost Bags (after search period):
1. Airline searches for 21 days (international)
2. If not found, file formal claim
3. Provide contents inventory
4. Include purchase receipts if available
5. Submit within time limit (varies by airline)
Compensation Limits:
• International: Up to ~$3,800 (Montreal Convention)
• Domestic US: Up to ~$3,800
• Higher with declared value
What to Include in Claim:
• Detailed contents list
• Value/age of items
• Photos if available
• Original receipts (helpful)
• PIR number
Processing Time:
• Usually 4-8 weeks
• Payment by check or card refund
Items Prohibited in Checked Bags
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
The following hazardous materials or dangerous goods are NOT allowed in checked bags:
Electronics & Batteries:
• Balance gliders, hoverboards, electric skateboards with lithium batteries
• Spillable batteries (except wheelchairs)
• E-cigarettes/smokeless cigarettes (must carry in cabin)
• Smart Bags with installed lithium batteries (unless battery removed)
• Samsung Galaxy Note 7 (per FAA guidance)
• Speakers/amplifiers over 10 inches
• Spare lithium batteries (carry-on only, max 2 per customer, under 160Wh)
Compressed Gases & Fuels:
• Compressed gas cylinders (fire extinguishers, A/C units, etc.)
• CO2 cartridges
• Gasoline and liquid fuels
• Hydrocarbon gas refills
• Gas torches
• Oxygen tanks
• Scuba tanks (full or empty)
• Used camping stoves
Chemicals & Hazardous Materials:
• Chlorine for pools/spas
• Liquid bleach
• Spray paint
• Oil-based paint (latex/water-based also prohibited per JetBlue policy)
• Turpentine and paint thinner
• Pesticides and poisons
• Radioactive materials
• Magnetized materials
• Chemicals
Explosives & Fire Hazards:
• Explosives and fireworks
• Flares
• Matches (any kind)
• Dry ice beyond 5.5 lbs/2.5 kg
Other Prohibited Items:
• Mace/pepper spray (per JetBlue policy)
• Tear gas
• Firearms (prohibited for UK, EU, Jamaica travel)
• Motorized tools (chainsaws, generators - even brand new)
• Television sets
Can't find your item? Visit the FAA's website for a complete list. Not sure? Check with TSA.
Prohibited & Permitted Items
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
Safety is our number one value. All passengers must follow TSA guidelines for what can and cannot be brought on flights.
PROHIBITED in Carry-On & Checked Bags:
• Explosives and fireworks
• Flammable items (gasoline, lighter fluid)
• Toxic substances
• Chlorine and bleach
• Spray paint
• Self-defense sprays (over 4 oz)
PROHIBITED in Carry-On (Checked OK):
• Sharp objects (knives, scissors over 4")
• Sporting goods (bats, golf clubs, hockey sticks)
• Tools (hammers, drills, saws)
• Firearms and ammunition (must be declared)
• Martial arts weapons
LIQUIDS RULE (3-1-1):
• 3.4 oz (100ml) or less per container
• 1 quart-sized clear bag
• 1 bag per passenger
• Exceptions: medications, baby formula
PERMITTED in Carry-On:
• Electronics (laptop, tablet, phone)
• Medications (with proper documentation)
• Baby items and breast milk
• Food items (solid)
• Books and magazines
• Small scissors (under 4")
SPECIAL ITEMS:
• Lithium batteries: carry-on only
• E-cigarettes: carry-on only
• Wrapped gifts: may need inspection
Tip: When in doubt, check the TSA What Can I Bring? tool before packing.
3-1-1 Directive for Carry-On Bags
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
The 3-1-1 Rule:
• 3.4 oz/100 ml - bottle or less per container
• 1 quart-sized - clear, plastic, zip-top bag
• 1 bag - per passenger placed in screening bin
What This Includes:
• Beverages
• Shampoo and conditioner
• Suntan lotion
• Creams and toothpaste
• Hair gel and hair spray
• Other items of similar consistency
Items That Don't Fit Must Be Checked!
Liquid Exemptions (Declare at Checkpoint):
• Medications (liquid, gel, and aerosol)
• Liquids/gels for diabetic or medical needs
• Mastectomy products, prosthetic items with gels/saline
• Gels or frozen liquids for medical cooling needs
Traveling with Formula, Breast Milk, or Juice:
• Greater than 3.4 oz allowed in reasonable quantities
• Separate from your 3-1-1 bag
• Declare at checkpoint
• Present for additional inspection
• You will NOT be asked to test or taste
Duty-Free Items:
• Liquids purchased inside sterile area are permitted onboard
• International flights may have limitations based on final destination
Questions? Contact TSA directly.
Electronic Devices Permitted in Carry-On
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Allowed Devices:
• Camcorders
• Cameras and equipment (undeveloped film recommended in carry-on)
• Laptop computers
• Pagers
• Portable electronic devices (phones, tablets - set to airplane mode)
• Portable video game devices
• Speakers/amplifiers (under 10 inches; larger may need approval)
Smart Bags:
• Bags with integrated lithium batteries/power banks allowed in carry-on
• NOT permitted in checked bags unless battery is removed
Spare Lithium Batteries:
• NOT permitted in checked bags
• ALLOWED in carry-on if:
- Terminals are insulated in protective case or plastic bag
- Maximum 2 spare batteries per customer
- Battery does not exceed 160 watt hours
All Batteries for Devices:
Due to fire risk, all batteries must be:
• Packed in original retail package, OR
• Wrapped in insulating tape to prevent contact with metal objects
Important: Lithium batteries should be in carry-on (not checked) to protect from crushing/puncture.
Lithium Batteries in Devices:
• Consumer electronics (watches, cameras, phones, laptops, etc.) containing lithium batteries are accepted in carry-on
• Checked devices must be turned OFF and prevented from accidental activation
• If carry-on is gate-checked, remove all spare lithium batteries
See FAA PackSafe for complete battery guidelines.
Medication Permitted in Carry-On
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
We know how important your medication is to you.
What's Allowed:
• Liquid, gel, and aerosol medications
• Prescription medications in any quantity
• Over-the-counter medications
• Medical necessity items
Exemptions from 3-1-1 Rule:
• Medications can exceed 3.4 oz/100 ml
• Must declare at security checkpoint
• May be subject to additional screening
Recommendations:
• Keep medications in original containers
• Bring doctor's letter for controlled substances
• Carry enough for your trip plus extra
• Keep in carry-on (not checked bag)
• Bring prescription copies for international travel
Diabetic Supplies:
• Insulin and supplies allowed
• Notify screener you have diabetes supplies
• Syringes permitted with insulin
• Continuous glucose monitors allowed
Travel Health Kit Essentials:
• Prescription medications
• Pain relievers
• Antihistamines
• Motion sickness medication
• Basic first aid supplies
Assistive and Special Devices
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
There's NO LIMIT to the number of assistive devices you can bring as carry-on or checked item. They do NOT count against your bag allowance.
Assistive Devices Include:
• Car seats
• Crutches and canes
• Child carriers/backpack carriers
• Walkers
• Braces/prosthesis
• Wheelchairs
• Wheelchair batteries
• Strollers (pet strollers NOT included)
• Breast pumps
• POC and CPAP machines
• Crates for Service/Emotional Support Animals
Size Requirements:
• Must fit in overhead bins to be brought onboard
• If too large, can be gate-checked
• Gate-checked items returned to jetbridge first
• Or pick up at baggage claim
Battery-Powered Devices:
• Respirators, CPAP machines, POCs, ventilators accepted
• Allowed in checked bags AND cabin
• Non-spillable batteries required
• Must be marked "NONSPILLABLE" or "NON-SPILLABLE BATTERY"
• OR completely enclosed in a case
FAA Guidance:
The FAA provides guidance for safely bringing your assistive devices.
Note: If battery is not labeled "non-spillable" or enclosed in case, it will be treated as spillable battery with additional procedures required.
International Flight Bag Policies
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Included with All Fares:
• Carry-on bag (space permitting) that fits in overhead bin
• Personal item (purse, daypack, laptop bag, or approved pet carrier) that fits under seat
Important Restrictions:
• Boxes NOT accepted as checked bags on international flights
• Non-hazardous items may be packed in checked bags
• NOT liable for damage to fragile items (TVs, electronics, etc.)
Inspection Notice:
• Bags may be inspected by Customs or TSA at any time
• If selected, you will be required to repack and close bags
Connecting Flights:
• You may need to collect bags after clearing Customs
• Recheck bags for continuing flights
• Verify at ticket counter before departure if bags check through to final destination
Humanitarian Organizations:
Organizations transporting supplies are subject to the same bag allowances and guidelines as all other customers.
Tip: Pack valuables and essentials in your carry-on in case checked bags are delayed.
Bookings 3
Where to Find Your Booking:
Email:
• Check inbox and spam folders
• Search for airline/hotel name
• Search for "confirmation" or "itinerary"
Airline/Hotel Website:
1. Go to "Manage Booking" or "My Trips"
2. Enter confirmation code + last name
3. View full itinerary
Booking Site (Expedia, etc.):
1. Log into your account
2. Go to "My Trips" or "My Bookings"
3. Find by date or destination
MilesTour Bookings:
1. Log into your MilesTour account
2. Go to "My Bookings" in dashboard
3. View, modify, or print itinerary
Can't Find It?
• Check credit card statement for merchant name
• Call airline/hotel with travel dates + name
• Check if booking was made in someone else's name
Email:
• Check inbox and spam folders
• Search for airline/hotel name
• Search for "confirmation" or "itinerary"
Airline/Hotel Website:
1. Go to "Manage Booking" or "My Trips"
2. Enter confirmation code + last name
3. View full itinerary
Booking Site (Expedia, etc.):
1. Log into your account
2. Go to "My Trips" or "My Bookings"
3. Find by date or destination
MilesTour Bookings:
1. Log into your MilesTour account
2. Go to "My Bookings" in dashboard
3. View, modify, or print itinerary
Can't Find It?
• Check credit card statement for merchant name
• Call airline/hotel with travel dates + name
• Check if booking was made in someone else's name
Check These First:
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
1. Spam/Junk folder
2. Promotions tab (Gmail)
3. Search all folders for airline/hotel name
4. Check if correct email was used
How to Resend:
From Airline/Hotel:
1. Go to Manage Booking page
2. Enter booking reference + last name
3. Look for "Resend confirmation" option
From MilesTour:
1. Log into your account
2. Go to My Bookings
3. Click "Resend confirmation email"
Still No Email?
• Call airline/hotel directly
• Provide name, dates, and payment method used
• They can confirm booking and send email
Booking Not Found?
• Payment may not have processed
• Check credit card statement
• Re-book if necessary
Our Security Measures:
Payment Security:
• 256-bit SSL encryption
• PCI-DSS Level 1 compliant
• Secure payment gateways
• No storage of full card numbers
Data Protection:
• GDPR compliant
• Data encryption at rest
• Regular security audits
• Limited employee access
Account Security:
• Two-factor authentication available
• Secure password requirements
• Session timeout protection
• Login notifications
Your Responsibility:
• Use strong, unique passwords
• Don't share login credentials
• Log out on shared devices
• Report suspicious activity
If You Suspect Fraud:
1. Contact us immediately
2. Change your password
3. Monitor your accounts
4. Contact your bank if needed
Payment Security:
• 256-bit SSL encryption
• PCI-DSS Level 1 compliant
• Secure payment gateways
• No storage of full card numbers
Data Protection:
• GDPR compliant
• Data encryption at rest
• Regular security audits
• Limited employee access
Account Security:
• Two-factor authentication available
• Secure password requirements
• Session timeout protection
• Login notifications
Your Responsibility:
• Use strong, unique passwords
• Don't share login credentials
• Log out on shared devices
• Report suspicious activity
If You Suspect Fraud:
1. Contact us immediately
2. Change your password
3. Monitor your accounts
4. Contact your bank if needed
Rewards 2
What Are Travel Credits?
• Issued when you cancel a non-refundable booking
• Given as compensation for service issues
• Promotional offers and rewards
How to Use:
1. Select credit as payment method at checkout
2. Enter credit code or select from wallet
3. Apply to booking (covers partial or full amount)
4. Pay remaining balance with card
Credit Policies:
• Expiration: Usually 12-24 months
• Transferable: Usually no (name-specific)
• Combinable: Often can't combine multiple credits
• Booking type: May be restricted (flights only, etc.)
Where to Find Your Credits:
• Account dashboard > "Credits" or "Wallet"
• Original cancellation email
• Customer service can look up
Tips:
• Track expiration dates
• Use before they expire (usually non-extendable)
• Read terms for restrictions
• Issued when you cancel a non-refundable booking
• Given as compensation for service issues
• Promotional offers and rewards
How to Use:
1. Select credit as payment method at checkout
2. Enter credit code or select from wallet
3. Apply to booking (covers partial or full amount)
4. Pay remaining balance with card
Credit Policies:
• Expiration: Usually 12-24 months
• Transferable: Usually no (name-specific)
• Combinable: Often can't combine multiple credits
• Booking type: May be restricted (flights only, etc.)
Where to Find Your Credits:
• Account dashboard > "Credits" or "Wallet"
• Original cancellation email
• Customer service can look up
Tips:
• Track expiration dates
• Use before they expire (usually non-extendable)
• Read terms for restrictions
Earning Points:
• Flights: 1 point per $1 spent
• Hotels: 1 point per $1 spent
• Cars: 1 point per $1 spent
• Tours: 1 point per $1 spent
• Bonus points on promotions
Membership Tiers:
• Basic: 0-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-29,999 points
• Platinum: 30,000+ points
Tier Benefits:
• Silver: 10% bonus points, priority support
• Gold: 25% bonus points, free seat selection, lounge access
• Platinum: 50% bonus points, upgrades, exclusive deals
Redeeming Points:
• 100 points = $1 credit
• Use towards any booking
• Combine with other payment methods
Points Expiration:
• Points valid for 24 months
• Activity extends expiration
• Check balance in account
• Flights: 1 point per $1 spent
• Hotels: 1 point per $1 spent
• Cars: 1 point per $1 spent
• Tours: 1 point per $1 spent
• Bonus points on promotions
Membership Tiers:
• Basic: 0-4,999 points
• Silver: 5,000-14,999 points
• Gold: 15,000-29,999 points
• Platinum: 30,000+ points
Tier Benefits:
• Silver: 10% bonus points, priority support
• Gold: 25% bonus points, free seat selection, lounge access
• Platinum: 50% bonus points, upgrades, exclusive deals
Redeeming Points:
• 100 points = $1 credit
• Use towards any booking
• Combine with other payment methods
Points Expiration:
• Points valid for 24 months
• Activity extends expiration
• Check balance in account
Travel Requirements 12
Health Requirements for Travel:
Vaccinations:
• Some required (Yellow Fever for certain countries)
• Others recommended (Hepatitis, Typhoid, etc.)
• Check CDC/WHO recommendations
• Get vaccinations 4-6 weeks before travel
• Carry vaccination records
Travel Health Kit:
• Prescription medications (original containers)
• Doctor's letter for controlled substances
• Basic first aid supplies
• Insect repellent
• Sunscreen
• Hand sanitizer
Destination-Specific:
• Malaria prophylaxis (Africa, Asia, S. America)
• Altitude sickness prevention (high elevation)
• Water purification (developing regions)
Travel Insurance Should Cover:
• Medical emergencies abroad
• Medical evacuation
• Trip interruption for illness
• Pre-existing conditions (check policy)
Resources:
• CDC: wwwnc.cdc.gov/travel
• WHO: www.who.int/travel-advice
Vaccinations:
• Some required (Yellow Fever for certain countries)
• Others recommended (Hepatitis, Typhoid, etc.)
• Check CDC/WHO recommendations
• Get vaccinations 4-6 weeks before travel
• Carry vaccination records
Travel Health Kit:
• Prescription medications (original containers)
• Doctor's letter for controlled substances
• Basic first aid supplies
• Insect repellent
• Sunscreen
• Hand sanitizer
Destination-Specific:
• Malaria prophylaxis (Africa, Asia, S. America)
• Altitude sickness prevention (high elevation)
• Water purification (developing regions)
Travel Insurance Should Cover:
• Medical emergencies abroad
• Medical evacuation
• Trip interruption for illness
• Pre-existing conditions (check policy)
Resources:
• CDC: wwwnc.cdc.gov/travel
• WHO: www.who.int/travel-advice
Common Immigration Forms:
Arriving in the US:
• Customs Declaration (Form 6059B)
• Given on plane or at kiosk
• List items you're bringing in
• Report currency over $10,000
US ESTA (Visa Waiver):
• Apply online before travel
• Valid for 2 years
• Cost: $21
• For VWP countries only
Arriving in UK:
• Landing card (may be required)
• ETA (Electronic Travel Authorization) coming soon
Arriving in EU:
• ETIAS (coming soon for visa-free countries)
• No current form required for most
Arriving in Canada:
• eTA required for visa-exempt countries
• Cost: CAD $7
• Valid for 5 years
Tips:
• Complete forms accurately
• Bring a pen for paper forms
• Know your accommodation address
• Have return ticket information handy
• Be honest about goods you're carrying
Arriving in the US:
• Customs Declaration (Form 6059B)
• Given on plane or at kiosk
• List items you're bringing in
• Report currency over $10,000
US ESTA (Visa Waiver):
• Apply online before travel
• Valid for 2 years
• Cost: $21
• For VWP countries only
Arriving in UK:
• Landing card (may be required)
• ETA (Electronic Travel Authorization) coming soon
Arriving in EU:
• ETIAS (coming soon for visa-free countries)
• No current form required for most
Arriving in Canada:
• eTA required for visa-exempt countries
• Cost: CAD $7
• Valid for 5 years
Tips:
• Complete forms accurately
• Bring a pen for paper forms
• Know your accommodation address
• Have return ticket information handy
• Be honest about goods you're carrying
REAL ID Information:
What is REAL ID?
• Federal security standard for IDs
• Required for domestic US flights (starting May 2025)
• Required for federal facilities
• Issued by your state DMV
• Has star marking in corner
Do You Need It?
• For domestic US flights: YES (after deadline)
• For international flights: NO (use passport)
• For everyday identification: Regular ID still works
Alternatives to REAL ID for Flying:
• US Passport or Passport Card
• DHS Trusted Traveler cards (Global Entry, TSA PreCheck)
• US Military ID
• Some tribal IDs
• State Enhanced Driver's License
How to Get REAL ID:
1. Check if your state offers it
2. Gather required documents
3. Visit DMV in person
4. Pay applicable fee
5. Receive REAL ID compliant license
Required Documents:
• Proof of identity (passport, birth certificate)
• Proof of SSN
• Two proofs of residency
• Proof of legal name change (if applicable)
What is REAL ID?
• Federal security standard for IDs
• Required for domestic US flights (starting May 2025)
• Required for federal facilities
• Issued by your state DMV
• Has star marking in corner
Do You Need It?
• For domestic US flights: YES (after deadline)
• For international flights: NO (use passport)
• For everyday identification: Regular ID still works
Alternatives to REAL ID for Flying:
• US Passport or Passport Card
• DHS Trusted Traveler cards (Global Entry, TSA PreCheck)
• US Military ID
• Some tribal IDs
• State Enhanced Driver's License
How to Get REAL ID:
1. Check if your state offers it
2. Gather required documents
3. Visit DMV in person
4. Pay applicable fee
5. Receive REAL ID compliant license
Required Documents:
• Proof of identity (passport, birth certificate)
• Proof of SSN
• Two proofs of residency
• Proof of legal name change (if applicable)
Acceptable IDs for Domestic US Flights:
Standard Acceptable IDs:
• REAL ID compliant driver's license
• US Passport or Passport Card
• DHS Trusted Traveler Card
• US Military ID (active duty)
• Permanent Resident Card
• Border Crossing Card
• USCIS Employment Authorization
State IDs (Check REAL ID Compliance):
• Driver's license
• State-issued ID card
• Enhanced Driver's License (border states)
Other Accepted IDs:
• Tribal ID (some federally recognized)
• Canadian provincial license
• Foreign government passport
• Transportation Worker ID (TWIC)
Forgot Your ID?
• TSA may use identity verification process
• Expect delays and additional screening
• Not guaranteed to board
• Arrive extra early
For Children:
• Under 18: No ID required for domestic
• Must travel with adult
• School ID recommended but not required
Standard Acceptable IDs:
• REAL ID compliant driver's license
• US Passport or Passport Card
• DHS Trusted Traveler Card
• US Military ID (active duty)
• Permanent Resident Card
• Border Crossing Card
• USCIS Employment Authorization
State IDs (Check REAL ID Compliance):
• Driver's license
• State-issued ID card
• Enhanced Driver's License (border states)
Other Accepted IDs:
• Tribal ID (some federally recognized)
• Canadian provincial license
• Foreign government passport
• Transportation Worker ID (TWIC)
Forgot Your ID?
• TSA may use identity verification process
• Expect delays and additional screening
• Not guaranteed to board
• Arrive extra early
For Children:
• Under 18: No ID required for domestic
• Must travel with adult
• School ID recommended but not required
International Travel: Know Before You Go
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Customers are responsible for meeting ALL travel and entry requirements for their destination and any intermediate points.
Your Responsibilities:
• Valid passport
• Required visas
• Valid U.S. resident card (to fly back to the U.S.)
• Required health protocols
• Contact tracing requirements
Important Timelines:
• Check-in (with bags): 3 hours prior to departure recommended
• Flight closes: 60 minutes prior to departure - NO EXCEPTIONS
• Check-in method: Online or at airport check-in counters
Before You Travel:
1. Verify passport validity (6+ months)
2. Research visa requirements for destination
3. Check health requirements (vaccinations, testing)
4. Confirm you have onward/return travel proof
5. Download required apps or forms
Pro Tip: Use our online travel documentation tool to check specific requirements for your destination.
Passport Requirements
A valid passport is required for ALL customers (regardless of age) traveling to or from the United States.
Important: A U.S. passport card CANNOT be used for airline travel.
Passport Condition:
• Must be in good condition (not damaged, torn, or defaced)
• Per U.S. Department of State requirements
Validity Requirements:
• Some countries require passports valid for at least 6 months from entry date
• Some countries require 2-4 blank pages available
• Check destination country requirements before travel
Name Matching:
• Name on passport MUST match name on reservation
• If names don't match, you may need additional documents
• Example: Notarized marriage certificate for name change
Manage Your Passport:
For information on how to obtain, renew, or manage your passport, visit the U.S. Department of State Passport website.
A valid passport is required for ALL customers (regardless of age) traveling to or from the United States.
Important: A U.S. passport card CANNOT be used for airline travel.
Passport Condition:
• Must be in good condition (not damaged, torn, or defaced)
• Per U.S. Department of State requirements
Validity Requirements:
• Some countries require passports valid for at least 6 months from entry date
• Some countries require 2-4 blank pages available
• Check destination country requirements before travel
Name Matching:
• Name on passport MUST match name on reservation
• If names don't match, you may need additional documents
• Example: Notarized marriage certificate for name change
Manage Your Passport:
For information on how to obtain, renew, or manage your passport, visit the U.S. Department of State Passport website.
Other Travel Documents You May Need
In addition to your passport, some destinations require further documentation:
Common Requirements:
• Valid visa - check embassy requirements
• Tourist card - some destinations require purchase on arrival
• Proof of health insurance and/or immunizations
• Proof of onward or return travel (if not a national of destination country)
Traveling with Children:
• Minor travel consent form required if:
- Child traveling internationally with only one parent
- Child traveling with another adult (not parent)
• Download Minor Travel Consent Form before travel
Find Requirements:
Visit the U.S. Department of State International Travel Information website for:
• Country-specific requirements
• Embassy information
• Travel advisories
In addition to your passport, some destinations require further documentation:
Common Requirements:
• Valid visa - check embassy requirements
• Tourist card - some destinations require purchase on arrival
• Proof of health insurance and/or immunizations
• Proof of onward or return travel (if not a national of destination country)
Traveling with Children:
• Minor travel consent form required if:
- Child traveling internationally with only one parent
- Child traveling with another adult (not parent)
• Download Minor Travel Consent Form before travel
Find Requirements:
Visit the U.S. Department of State International Travel Information website for:
• Country-specific requirements
• Embassy information
• Travel advisories
United Kingdom Entry Requirements
NEW UK ETA REQUIREMENT:
All travelers (including children) from the U.S., Canada, and other visa-free countries must have an Electronic Travel Authorisation (ETA) to enter or travel through the UK.
How to Apply:
• Fastest way: Download the UK ETA app
• Processing time: Up to 3 business days
• Apply before travel - don't wait until departure day!
Who Needs ETA:
• U.S. citizens
• Canadian citizens
• Citizens of other visa-free countries
• All ages including children
What ETA Covers:
• Entry to the UK
• Transit through the UK
• Valid for tourism, business, transit
Important: Do not travel without confirmed ETA approval. Check the UK Government ETA page for current information and application.
NEW UK ETA REQUIREMENT:
All travelers (including children) from the U.S., Canada, and other visa-free countries must have an Electronic Travel Authorisation (ETA) to enter or travel through the UK.
How to Apply:
• Fastest way: Download the UK ETA app
• Processing time: Up to 3 business days
• Apply before travel - don't wait until departure day!
Who Needs ETA:
• U.S. citizens
• Canadian citizens
• Citizens of other visa-free countries
• All ages including children
What ETA Covers:
• Entry to the UK
• Transit through the UK
• Valid for tourism, business, transit
Important: Do not travel without confirmed ETA approval. Check the UK Government ETA page for current information and application.
ESTA Program for Non-U.S. Citizens
Some customers may be eligible for a visa waiver under the Customs and Border Protection's ESTA program.
What is ESTA?
• Electronic System for Travel Authorization
• Allows visa-free travel to the U.S. for eligible countries
• Part of the Visa Waiver Program (VWP)
Who Can Apply:
• Citizens of VWP countries (40 countries including UK, Germany, Japan, Australia, etc.)
• Traveling to U.S. for tourism or business
• Staying 90 days or less
ESTA Details:
• Valid for 2 years or until passport expires
• Allows multiple entries to the U.S.
• Must be approved BEFORE travel
• Cost: $21 USD
Apply Early:
Travelers are encouraged to apply when preparing travel plans - don't wait until the last minute!
Apply Now:
For more information and to apply, visit the CBP ESTA website.
Some customers may be eligible for a visa waiver under the Customs and Border Protection's ESTA program.
What is ESTA?
• Electronic System for Travel Authorization
• Allows visa-free travel to the U.S. for eligible countries
• Part of the Visa Waiver Program (VWP)
Who Can Apply:
• Citizens of VWP countries (40 countries including UK, Germany, Japan, Australia, etc.)
• Traveling to U.S. for tourism or business
• Staying 90 days or less
ESTA Details:
• Valid for 2 years or until passport expires
• Allows multiple entries to the U.S.
• Must be approved BEFORE travel
• Cost: $21 USD
Apply Early:
Travelers are encouraged to apply when preparing travel plans - don't wait until the last minute!
Apply Now:
For more information and to apply, visit the CBP ESTA website.
Biometric Self-Boarding: The Future is Here
We're piloting a paperless and deviceless biometric self-boarding process on select international flights.
What is Biometric Boarding?
• Uses facial recognition technology
• No need for boarding pass or ID
• Secure verification via Customs & Border Protection's Traveler Verification Service (TVS)
Currently Available At:
• New York (JFK)
• Boston (BOS)
• Washington, DC (DCA)
• Fort Lauderdale (FLL)
How It Works:
1. Approach the biometric camera at the gate
2. Your face is matched to your passport photo on file
3. Verification takes seconds
4. Board the aircraft - no documents needed!
Benefits:
• Faster boarding process
• No fumbling for documents
• Enhanced security
• Seamless travel experience
Note: Biometric boarding is optional. You can always choose traditional document verification.
We're piloting a paperless and deviceless biometric self-boarding process on select international flights.
What is Biometric Boarding?
• Uses facial recognition technology
• No need for boarding pass or ID
• Secure verification via Customs & Border Protection's Traveler Verification Service (TVS)
Currently Available At:
• New York (JFK)
• Boston (BOS)
• Washington, DC (DCA)
• Fort Lauderdale (FLL)
How It Works:
1. Approach the biometric camera at the gate
2. Your face is matched to your passport photo on file
3. Verification takes seconds
4. Board the aircraft - no documents needed!
Benefits:
• Faster boarding process
• No fumbling for documents
• Enhanced security
• Seamless travel experience
Note: Biometric boarding is optional. You can always choose traditional document verification.
Connecting International Flights in the U.S.
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
Requirements for International Travelers:
• Valid passport for U.S. entry
• Valid visa for the U.S. (unless ESTA/VWP eligible)
• May need visa for final destination country
Baggage at Connection:
• You may need to claim your checked bags upon arriving in the U.S.
• Clear Customs and Immigration with bags
• Recheck bags to your final destination
• Allow extra time for this process
Before Departure:
• Verify at the ticket counter whether bags will be checked through to final destination
• Know your connection time requirements
• Factor in Customs/Immigration processing time
Tips:
• Book connections with 2-3 hours minimum
• Know where to recheck bags at connecting airport
• Have all documents ready for each entry point
International Flight Check-In Times
Recommended Arrival Time:
• 3 hours before scheduled departure
• Especially important if checking bags
CRITICAL - Flight Closes:
• 60 minutes prior to scheduled departure
• NO EXCEPTIONS
• Must clear immigration and security at least 1 hour before departure
Allow Time For:
• Getting to the correct terminal
• Check-in for your flight
• Immigration processing
• Security screening
• Walking to your gate
U.S. Pre-Clearance Airports:
If traveling from these airports, check Customs closing times at US Customs & Border Protection website:
• Aruba (AUA)
• Bermuda (BDA)
• Dublin (DUB)
• Nassau (NAS)
• Vancouver (YVR)
Important: You must check in during Customs hours of operation (regardless of flight departure times or delays) or you will be denied boarding.
Recommended Arrival Time:
• 3 hours before scheduled departure
• Especially important if checking bags
CRITICAL - Flight Closes:
• 60 minutes prior to scheduled departure
• NO EXCEPTIONS
• Must clear immigration and security at least 1 hour before departure
Allow Time For:
• Getting to the correct terminal
• Check-in for your flight
• Immigration processing
• Security screening
• Walking to your gate
U.S. Pre-Clearance Airports:
If traveling from these airports, check Customs closing times at US Customs & Border Protection website:
• Aruba (AUA)
• Bermuda (BDA)
• Dublin (DUB)
• Nassau (NAS)
• Vancouver (YVR)
Important: You must check in during Customs hours of operation (regardless of flight departure times or delays) or you will be denied boarding.
Traveling Together 7
Group Travel Planning Guide:
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Getting Started:
• Choose a group leader/coordinator
• Survey group for dates and budget
• Determine destination preferences
• Set booking deadline for members
Benefits of Group Booking (10+):
• Special group rates
• Flexible payment plans
• Hold seats without names
• Dedicated support agent
• Potential perks (free seats, upgrades)
Planning Timeline:
• 6-12 months ahead: Start planning
• 3-6 months: Lock in dates and book
• 2-3 months: Collect passenger details
• 1 month: Final payments due
• 2 weeks: Confirm all arrangements
Tips for Success:
• Use shared docs for coordination
• Set clear deadlines
• Collect deposits early
• Book activities in advance
• Have backup plans
• Create a group chat
Contact Us:
For groups of 10+, email info@milestour.com or call +254 7927 24009
Sitting Together on Flights:
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Best Strategies:
• Book early (more seat availability)
• Book together in one transaction
• Select seats immediately after booking
• Consider paying for seat selection
• Check in exactly at 24-hour mark
Group Seating Options:
• Book consecutive seats in same row
• Book window and aisle (middle often stays empty)
• Request adjacent rows
• Ask gate agent at boarding
Airlines and Families:
• Many airlines try to seat families together
• Children under 13 usually seated with adult
• DOT requires airlines to seat kids with adults (no fee)
If Seats Aren't Together:
• Ask politely at gate
• Offer to swap with other passengers
• Middle seats easier to swap for
• Gate agents have some flexibility
Upgrading for Groups:
• Business/First often has more availability
• Consider splitting group if necessary
• Premium economy may help
Family-Friendly Services:
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
At the Airport:
• Family lanes at security (some airports)
• Kids' play areas in terminals
• Family restrooms
• Nursing rooms (many airports)
• Stroller gate check (free)
On the Plane:
• Bassinets for long flights
• Kids' meals (request in advance)
• Activity packs on some airlines
• Kid-friendly entertainment
• Blankets and pillows
Priority Boarding:
• Most airlines offer family pre-boarding
• Usually after First/Business but before general
• Take advantage to get settled
• Store bags and set up distractions
Unaccompanied Minors:
• Available for ages 5-14 typically
• Dedicated staff throughout journey
• Fee: $100-150 each way
• Cannot book on connecting flights (varies)
Request in Advance:
• Child meals
• Bassinets
• Extra baby food warming
• Adjacent seats
Traveling with Pets Guide:
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
In-Cabin (Small Pets):
• Dogs and cats mostly
• Must fit in carrier under seat
• Carrier max: ~18" x 11" x 11"
• Pet + carrier under 20 lbs usually
• Fee: $95-200 each way
• Limited spots - book early!
Checked Pets (Cargo):
• For larger pets
• IATA-approved hard kennel required
• Climate-controlled cargo hold
• Fee: $200-500+
• Temperature restrictions apply
• Not available on all routes
Pet Shipping Services:
• Door-to-door pet transport
• Professional handlers
• Best for complex itineraries
• Expensive but comprehensive
Preparation:
• Vet visit 10 days before
• Health certificate required
• Update microchip info
• Practice with carrier
• Don't feed 4-6 hours before
• Walk before check-in
Restricted Breeds:
• Snub-nosed breeds (pugs, bulldogs) often restricted
• Check airline pet policy carefully
Pet Travel Documentation:
Domestic Flights (US):
• Health certificate from vet (within 10 days)
• Proof of rabies vaccination
• Some states have additional requirements
International Flights:
• USDA-endorsed health certificate
• Rabies titer test (some countries)
• Import permit (destination country)
• Microchip (ISO standard)
• Specific vaccinations per destination
• Quarantine info (UK, Australia, etc.)
Service Animals:
• DOT Service Animal form
• Vet health documentation
• Attestation of behavior
• Submit 48 hours before flight
Getting Documents:
1. Visit your vet 10 days before
2. Get health certificate signed
3. For international: Get USDA endorsement
4. Check destination country requirements
5. Make copies of everything
Plan Ahead:
Some requirements take weeks. Start 2-3 months early for international!
Domestic Flights (US):
• Health certificate from vet (within 10 days)
• Proof of rabies vaccination
• Some states have additional requirements
International Flights:
• USDA-endorsed health certificate
• Rabies titer test (some countries)
• Import permit (destination country)
• Microchip (ISO standard)
• Specific vaccinations per destination
• Quarantine info (UK, Australia, etc.)
Service Animals:
• DOT Service Animal form
• Vet health documentation
• Attestation of behavior
• Submit 48 hours before flight
Getting Documents:
1. Visit your vet 10 days before
2. Get health certificate signed
3. For international: Get USDA endorsement
4. Check destination country requirements
5. Make copies of everything
Plan Ahead:
Some requirements take weeks. Start 2-3 months early for international!
Service Animals on Flights:
Definition (US DOT):
• Dogs only (as of 2021)
• Individually trained to perform tasks
• For person with disability
• Emotional support animals are NOT service animals
What's Required:
• DOT Service Animal Air Transportation Form
• DOT Service Animal Relief Attestation Form
• Submit 48 hours before departure
• Health/behavior attestation from owner
Your Rights:
• No fee charged
• Can fly in cabin
• Must be on floor or in lap
• Cannot block aisles
• One service animal per person typically
Airline May Deny If:
• Animal poses safety threat
• Documentation incomplete
• Animal is disruptive
• Too large to be accommodated
Emotional Support Animals (ESA):
• No longer recognized by US airlines
• Must follow pet policies
• Fees apply
• Cabin restrictions apply
Psychiatric Service Dogs:
• Still considered service animals
• Same rights as other service dogs
• Must perform trained task
Definition (US DOT):
• Dogs only (as of 2021)
• Individually trained to perform tasks
• For person with disability
• Emotional support animals are NOT service animals
What's Required:
• DOT Service Animal Air Transportation Form
• DOT Service Animal Relief Attestation Form
• Submit 48 hours before departure
• Health/behavior attestation from owner
Your Rights:
• No fee charged
• Can fly in cabin
• Must be on floor or in lap
• Cannot block aisles
• One service animal per person typically
Airline May Deny If:
• Animal poses safety threat
• Documentation incomplete
• Animal is disruptive
• Too large to be accommodated
Emotional Support Animals (ESA):
• No longer recognized by US airlines
• Must follow pet policies
• Fees apply
• Cabin restrictions apply
Psychiatric Service Dogs:
• Still considered service animals
• Same rights as other service dogs
• Must perform trained task
Pet Travel Checklist
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Traveling with your pet is a breeze when you're well-prepared! Here's everything you need for a purr-fect trip:
✓ Vaccinations/Documentation
• Current vaccination records
• Health certificate (if required)
• Visit aphis.usda.gov for international pet travel requirements
✓ ID Tags
• Up-to-date contact info on collar
• Microchip information
✓ Pet License
• Current registration
• Rabies tag
✓ FAA-Approved Carrier
• Max dimensions: 17" L x 12.5" W x 8.5" H (may vary by airline)
• Must fit under seat in front of you
• Well-ventilated and secure
✓ Pet Treats
• Favorite snacks for comfort
• Avoid feeding heavy meals before flight
✓ Favorite Toy
• Familiar comfort item
• Nothing with squeakers (courtesy to other passengers)
✓ Supplies
• Collapsible water bowl
• Waste bags
• Absorbent pads for carrier
• Leash for airport transfers
✓ Pre-Flight Workout
• Exercise your pet before heading to airport
• A tired pet is a calm traveler!
Support 2
Contact Options:
Live Chat:
• Available on website and app
• 24/7 support
• Fastest response
Phone Support:
• Toll-free: 1-800-XXX-XXXX
• International: +1-XXX-XXX-XXXX
• Available 24/7
Email:
• support@milestour.com
• Response within 24 hours
• Best for non-urgent inquiries
Social Media:
• Twitter: @MilesTourHelp
• Facebook: /MilesTour
• Response within hours
Self-Service:
• Help Center articles
• Manage Booking online
• FAQ section
Tips:
• Have booking reference ready
• Be specific about your issue
• Note agent name and time for reference
• Urgent issues: Call or chat
Live Chat:
• Available on website and app
• 24/7 support
• Fastest response
Phone Support:
• Toll-free: 1-800-XXX-XXXX
• International: +1-XXX-XXX-XXXX
• Available 24/7
Email:
• support@milestour.com
• Response within 24 hours
• Best for non-urgent inquiries
Social Media:
• Twitter: @MilesTourHelp
• Facebook: /MilesTour
• Response within hours
Self-Service:
• Help Center articles
• Manage Booking online
• FAQ section
Tips:
• Have booking reference ready
• Be specific about your issue
• Note agent name and time for reference
• Urgent issues: Call or chat
Immediate Emergencies (911 situations):
• Call local emergency services
• US: 911 | EU: 112 | UK: 999
• Then contact us for rebooking assistance
Travel Emergencies:
• 24/7 Emergency Line: +1-XXX-XXX-XXXX
• For: Stranded, missed connections, urgent changes
• We can: Rebook flights, extend hotels, arrange transport
Medical Emergencies:
• Seek medical attention first
• Contact travel insurance provider
• Keep all receipts and documentation
• We can help find English-speaking doctors
Lost/Stolen Passport:
1. File police report
2. Contact nearest embassy/consulate
3. Get emergency travel document
4. We can assist with rebooking if needed
Before You Travel:
• Save emergency numbers in phone
• Register with your embassy
• Share itinerary with family
• Know insurance policy details
• Call local emergency services
• US: 911 | EU: 112 | UK: 999
• Then contact us for rebooking assistance
Travel Emergencies:
• 24/7 Emergency Line: +1-XXX-XXX-XXXX
• For: Stranded, missed connections, urgent changes
• We can: Rebook flights, extend hotels, arrange transport
Medical Emergencies:
• Seek medical attention first
• Contact travel insurance provider
• Keep all receipts and documentation
• We can help find English-speaking doctors
Lost/Stolen Passport:
1. File police report
2. Contact nearest embassy/consulate
3. Get emergency travel document
4. We can assist with rebooking if needed
Before You Travel:
• Save emergency numbers in phone
• Register with your embassy
• Share itinerary with family
• Know insurance policy details
Still Have Questions?
Our customer support team is available 24/7 to assist you with any questions or concerns.